[2020] [Connectivity/Multiplayer]High ping only in Rainbow 6 Siege

Hi there,

Can you all please try the steps below:

https://support.ubi.com/en-GB/faqs/0...inbow-6-Siege/

- Cheers

@MasterOogwayKFP, If your internet is affected at certain times throughout the day, I would suggest contacting your ISP for more information, as there could be a throttle on your connection.

Hey sherazhassan212,

Can you please try the steps in the connectivity troubleshooting FAQ?

Cheers,

Hi guys! If you've already done these troubleshooting steps, please submit a ticket with a screenshot of your forwarded ports and your Internet Service Provider's name. We can investigate this once we have this information available!

Hey H0TSh0T__! Can you take screenshots of your Port Forwarding and send them in a new support case? Let me know the case number once it's submitted.

Hey Miri1907_! Did you try any of the troubleshooting steps so far?

Hi notBit.-! Did you submit a ticket with your port forwarding settings included?

Originally Posted by Jebudo
I'm having a similar issue. High ping in the SBR server due to a bad hop server in the route:
https://postimg.cc/bs6jHt9j

I play other five games and the ping is fine (below 38ms). When playing siege, I was used to get around 46ms. Now I can't get anything lower than 160ms. Created a ticket [08086978] to no avail.
It seems I will have to give up playing this game.

Hi Jebudo! I am sorry to hear about you having a high ping. We cannot say for sure that the hop in that tracert is the cause (8/9) as we do not know if the data for the game would be sent to our servers in the same way. We also do not have influence over how the packets flow or visibility on what is happening in those hops. Also do not worry about "Request timed out." at the end of the tracert as this is normal for some devices not to respond to traces. If you see "Request timed out." often in the middle of the trace like in your image, this means the connection is unstable at that point and could indicate an issue with your ISP. The steps below would also be able to help try bypass this unstable part.

I would recommend two things. Firstly, try manually changing the Datacentre to a different location for testing purposes to see if you get a better connection there.

Also it looks like you have double NAT before you get to the internet, it might be worth trying to connect directly to your first router (10.15.0.1) for testing as well.

Thanks!

Originally Posted by ashox.SSW
hello, my ping is too high in rainbow six siege. my ping was 45 in weu server as usual and 55 in neu but now its min 120. i tried other games like pubg, apex, ring of elysium and these games pings are same as used to be. there was no problem last night and i did not change anything. i did not even restart my computer. i was playing with 45 ping last night and now its 120.

Hello, very unusual indeed.

We've not made any changes on our side recently, so it's difficult to explain why this could be happening.

Since this issue has only just started, it may be easier to narrow down. Have you tried simply restarting your router?

We have a connectivity support article that should help you: https://support.ubi.com/en-GB/faqs/000023138/

It may be a temporary network issue which will resolve itself shortly.

Hey CR1MS0N_J0K3R,

Are you still experiencing connection issues in-game?

Hey V0LAT1LE_,

Are you still experiencing issues with ping?

V0LAT1LE_, not necessarily, but I'm sorry to hear that it's an issue you're experiencing! For starters, please try verifying your game's files. Then, if you continue to experience problems with your ping, please run through our connectivity troubleshooting guide here. Let me know how those steps work out for you!

Hey alpha_.! My apologies for these sudden ping problems you've noticed in Rainbow Six Siege. Please try verifying the game's files in Steam to see if that makes any difference. If it doesn't, can you please let me know if you're receiving any specific error codes or messages?

Hey alpha_.
Can you go through the steps listed here especially the part about port forwarding.
If you're still experiencing this after that, please let us know.

Hey, rike.-!

Sorry to hear of your ping issues. I would advise ensuring your connection is in the best health to play. In order to do this please try the steps HERE.

If you still get high ping after completing these steps, please let us know.

Thank you.

Originally Posted by Eelereg
I was enjoying r6 a lot until my ping went high on all servers i normally play on SEA with about 50-60ping now im playin with 150-180ping and i have no idea what to do plz help!

Sorry to hear your ping as risen on all servers. To ensure the best possible connection to our servers please see our connectivity troubleshooting.

If you still have issues after all of the steps, could you confirm if there has been any changes to your network or ISP that you are aware of?

Thanks!

Hi there, sorry you are experiencing these connection issue while playing your game. So we can look to getting this resolved could we first ask that you have attempted our connectivity troubleshooting steps as outlined here.

If you have any problems completing these steps or still experience these connection issues, please feel free to contact us with further details of your network settings and an image showing these steps completer as advised at the bottom of the above FAQ.

Hi there, thanks for getting in contact and thanks for your query.

To confirm, a players "ping" is generally based on their location in comparison to the game servers themselves. As such, playing games with a friend in another region will often cause one of you to experience higher ping as you are describing.

While i will certainly forward your feedback for further review, there isn't really a workaround to improve your ping while playing on a different regional server.

You may however wish to work through our connectivity troubleshooting to improve your basic connections performance, you can also find further details regarding ping in our developer blog post.

In the meantime, if you would like further information or have any further queries, please feel free to let us know.

Originally Posted by YesDaddyOwO
I also have the same issue on EU servers. i live in germany, my ping to google is 6ms but the lowest ping i get ingame is 150. ive tried all troubleshooting steps listed on the website. please help

Hey there.

I'd double check you're connecting to the best data center for your region. You can manually set this by following the instructions here.

If you have also completed our connectivity troubleshooting then please reach out to us directly so we can investigate further. You can reach us either through the support website by opening a live chat session or alternatively through our social media accounts on Facebook and Twitter and they will be able to create a support case for you. Thanks!

Originally Posted by bubbie..
hello! i am having issues with my ping while playing strictly siege, i have no internet issues in any other games i play such as csgo.. ive restarted my computer, my router and installed and uninstalled siege twice, and verified game files but my ping still is awful (has gone to 17K) when i play this game... i used to not have any issues when i first installed the game during void edge but now im having a tough time even playing because i see the game like its a google slides lol. could anyone help me please?

Hey bubbie..!

Thanks for getting in touch and I am sorry to hear about this.

First and foremost, in order to resolve the issue, I'd recommend you to try completing steps outlined in the following article, as it will allow you to establish better connection to the game servers, since the reason you are having this issue is possibly due to some limitations when connecting.

Additionally, as Ubi-Orion suggested in the post just above, you may want to try to see which datacenter (server) are you being connected to and make sure you choose the one that is in your region or provides you with the best connection.

Keep us updated and should you have any questions in the meantime, let us know!