Ubi-Milky

Hello there XxquickscopexX2, thank you for getting in contact with us.

Are you able to tell us what you were doing in the game and what the message said exactly?

Is it possible you saw an 'Problem Authenticating Ownership' message?

Hello there joaogames10,

At the moment, we can only provide support in this forum in English. If you are able to use a translator to type in English, we will be happy to help you.

Alternatively, if you'd like to receive support in your native language, you're welcome to create a support case on our website using the link below - https://support.ubisoft.com/Cases/New

If you scroll down the page to where it says 'Contact Customer Support' and click on it, this should create a case where an agent will respond to you in your chosen language ... Read more

Hello Szalv3tt4-_- thank you for posting.

At the moment, I can see you have a Twitch Account successfully linked to your Ubisoft Account.

To check this is the correct Twitch account, please check the linked accounts section on your Ubisoft Account manager website here -
https://account.ubisoft.com/en-GB/account-information

Next, please check this on your Twitch connected accounts page, here -
https://www.twitch.tv/settings/connections

Please let me know if you nee... Read more

Hello guest-fAIiT3a9, thanks for posting and welcome to the forum.

This 30 MMR amount is currently under investigation by the Siege team to understand if this is intended for certain players so we are unable to offer any troubleshooting at this time.

When we have more news on this from our investigation, we will be sure to post an update in the forum. Thank you for your patience.

Hello everyone, thank you for passing on your concerns for Xbox in this thread.

This thread was created 3 days ago, we aim to reply to players in 1 week on each forum post, so I apologize for the delay as we can not always answer threads straight away, but we will try our best.

If you are refferring to an FPS drop on Xbox, we deployed a maintenance to fix this on the 6th April, you can read more about this here - https://twitter.com/Rainbow6Game/sta...89537315590149

Would you please be able to clarify what issue you a... Read more

Hello guest-fAIiT3a9, thank you for posting about the MMR amounts you have received in ranked mode.

This MMR amount is currently under investigation by the Siege team to understand if this is intended for certain players. When we have more news on this, we will to our best to make a post about this, in this forum, thank you.

Hello blue32sy, sorry to hear this happened to you also.

Whilst we are unable to add MMR to any players account for disconnection or otherwise, are you able to tell us what error code you received so we can investigate what may be the reason for this?

Thank you.

Hello everyone, thanks for posting about this FPS issue on Xbox.

We implemented a fix in a server maintenance on Xbox on April 6th. Please see our Twitter update here which addresses this - https://twitter.com/Rainbow6Game/sta...89537315590149

Can anyone confirm if you have experienced a noticeable FPS drop since April 6th? If so could you please tell us if you have enabled Vsync and if you are using the FPS boost option on the Xbox Series X?

Hi there, just a quick update to this issue with the Generous Innkeeper bonus not yielding the correct awards -

The Anno team have investigated this issue and have implemented a fix, which should hopefully resolve this issue and give the correct bonuses to players, in the next title update.

Thank you for bringing this to our attention.

Thank you to everyone who has continued to give us your reports for what happened and when you encountered this error code and disconnect.

Thank you to AS3N233 for posting your workaround to change IP address, when accessing the game on console.

We have had an update from our Siege QA team and they have now implemented a fix for this issue in the background. This means the error code may still appear in the future, but this should not happen very often anymore for most players.

Should you receive any kind of 4-0 error code please continue to follow our connectivity troubleshooting per platform -

PS4 - https://ubi.li/12s... Read more

Hello there Darkyn_Knight,

At the moment, we can only provide support in this forum in English. If you are able to use a translator to type in English, we will be happy to help you.

Alternatively, if you'd like to receive support in your native language, you're welcome to create a support case on our website using the link below - https://support.ubisoft.com/Cases/New

If you scroll down the page to where it says 'Contact Customer Support' and click on it, this should create a case where an agent will respond to you in your chosen language ... Read more

Hello Original_Secant, thank you for posting about this.

Can you please make sure the Ubisoft Connect games launcher, the Epic games launcher and the Hyper Scape.exe game file are all setup to run with administrator privledges?

Please locate the game and launchers .exe files in your installation folder for Epic and Ubisoft Connect -
- Right click on each .exe file and select 'Properties'
- Select the 'Compatibility' tab
- Check the 'Run as Administrator box'
- Click 'Apply' then 'OK'
- Next, please do this for the Ubisoft Connect launchers .exe file too -
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\ (usually found in this location)

Finally, try launching the game by double clicking on the games .exe file

Please let me know what happens after trying to launch the game after following the steps above?

Hello Ayayayayaya., thanks for getting in toch about this and welcome to the forums.

Before we try to troubleshoot this, could you tell me which version of the game you are using, DirectX or Vulkan and what number is your current GPU update version?

Thank you for for posting about your MMR changes after playing your 10 ranked matches. We have an investigation ongoing into this issue to understand if this is intended, we will do our best to update you all in the forum, once we have more information on this, thank you for your patience!

Hello lordi401, thank you for getting in touch with us, about the Generous Innkeeper, town hall bonus.

This issue has been brought to our attention before but we were unable to gather the information needed to follow up our investigation.

Would you be able to send us your save file so that we can show this is not working as intended, after the game update 10.1?

Your save file should be located here -
%userprofile%\Documents\Anno 1800\accounts\

You can send the save file to us, by following the steps in this guide -
https://support.ubisoft.com/en-GB/Article/000063176/

Please log into our support website here, to create a new case and send us your save fil... Read more