Ubi-Milky

Hello bruhsquid, thanks or contacting us.

I have taken a look at your account for what region you are located in and understand you may have extra options available to you in the games menu.

Could you please check if you have activated one of the accessibility features 'Convert Text to Voice' or 'Convert Voice to Text' previously? If so, could you please disable these options as that may be the reason you are unable to use voice chat in-game.

In addition to this, have you been able to use any other headset to test its microphone?

Hello Matarare, thanks for this information and welcome to the forums.

First of all thank you for bringing this up. I believe the Ubisoft Support website is automatically redirecting you to our Portuguese website, because of your location. I believe some of these articles have not been translated in to Portuguese so they redirect you to the home page when you access them

I can give you the steps here in English if you would prefer?

Step 1. Reset your routers hardware for 60 seconds.

Step 2. Try a wired connection like ethernet, instead of wireless

Step 3. If you are using any of the following programs whilst playing the game -

Full Screen Game Overlays
VoIP and Chat services
RGB controllers
Overclocking Software
Hardware monitoring
Streaming software
Peer to Peer software
VPN

Please disable in Task Manager on the process and start-up tab, to test... Read more

Hello mer1in, thank you for getting in touch with us and welcome to the forums. We have not had many reports come in of instability on the West Europe servers lately only the new Mena servers.
To make sure your connection issues have not been caused by our server, please check our server status here for any degradation or outages - https://rainbow6.ubisoft.com/status/

As you are now encountering ping issues on a regular basis, please try all the steps in our troubleshooting article to help strengthen your connection to our servers, including port forwarding -
... Read more

Hello everyone thanks for posting,

If anyone is connected to the MENA servers by default or by choice at the moment, we have noticed some players getting high ping spikes on these servers depending on a few variables. We are investigating this at the moment and asking for more information.

If you are experiencing high ping on any server, after performing the troubleshooting given -

PS4 - https://ubi.li/12soI
PS5 - ... Read more

Thank you for the extra video and that information AgC_nifigakozl, I believe the hitbox and clipping issues that can sometimes detonate gadgets is currently under investigation by our QA team, I will pass your video along to the team to review if you wouldn't mind. Thanks again for the help.

Hello AgC_nifigakozl thank you for bringing this to our attention.

Have you noticed this with Lesion's mines on any other map or just this map? If you tried to recreate this issue in the Bank map are you successful and can you recreat this in any other parts of Bank on opposite sides of a window or wall?

Hello onionbroguy, thanks for getting in contact with us and welcome to the forums. It should take less than 24 hours to update your profile picture once this, but this is subject to your uploaded image being approved by our system. Have you now been able to change your avatar to the one you desired? The kitty?

Hello EyeofGuy, thank you for getting in touch with us about the MENA servers.

At the moment we are aware some players on differing ISP connections are experiencing high ping and we have an investigation into this at the moment to notice any patterns.

If you would like to give us your information for this ongoing investigation, please answer the following -
https://mdc-tomcat-jira148.ubisoft.o...wse/R6PET-4738

Hello vReeno123, thank you for getting in touch with us.

I have edited your message to hide your email address just for safety reasons.

If you are not receiving password reset emails it could be that the email address linked to your Ubisoft Account is an older email address you used in the past.

Alternatively, there could be a temporary 1 hour lockout on your account, for requesting too many password resets.

In order to find this out for you, please get in touch with us privately, through one of these links and let us know your Ubisoft username as well as any linked accounts, or any current or older email addresses you may have used and we will do our best to investigate this for you -

Twitter Support - ... Read more

Hello there Rick4PEX, thank you for getting in contact with us about your missing operators.

If you have bought the game recently, you should have access to the following Year 1 and Year 2 operators -

YEAR 1 - Frost, Buck, Valkyrie, Blackbeard, Capitao, Caveira, Hibana, and Echo.

YEAR 2 - Mira, Jackal, Ela, Zofia, Ying, Lesion, Dokkaebi and Vigil

The legacy operators (such as Smoke and Sledge) will need to be unlocked separately with renown or credits, hope this helps.

To see our full article on what content you receive with different version of the game, please check here - ... Read more

Hello CTFWinner, thank you for getting in contact with us and sorry to see you received a 14 day ban.

As previously stated, Ubisoft Support have no ability to remove temporary bans, we are only able to remove permanent bans for players, after undergoing an appeal.

Temporary bans can be applied for various reasons in game, but we are unable to go into detail about why you received your particular ban across the forums. We can only ask that you make sure to follow our updated code of conduct, which further explains reasons why you may receive a ban - https://www.ubisoft.com/en-gb/game/r...hxnOtNrH6KGMi2

If you need to discuss your ban in fu... Read more

Hello silvrewhiskey, thank you for the image you posted.

I have checked your account and have now added the GRFS skin to your account for Ash. Please let us know if you need any further help!

Hello Dr_Whisky21, thank you for getting in touch with us.

As far as I know, changing the games settings via the gamesettings.ini file should not change this in game, at least not in the settings menu, as this settings menu is actually saved to your Siege profile instead and not that file.

To help resolve this issue, have you tested this in the DirectX version of the game and have you noticed what FPS value you get from this version? Can you double check your GTX 1060 and make sure you have the latest driver update?

If you are unsure of what GPU driver update you have installed, you can find this out by running a dxdiag report on your PC or using your GPU's software -
https://ubi.li/msrxL

To download the latest Nvidia drivers, follow this link -
... Read more

Hello scrtchndsnif, thank you for reporting this also.

At the moment we are aware this can happen on our new Ubisoft Connect launcher as it did with Uplay. We do not currently have a fix for this, we know that it occasionally happens to some players and currently have an investigation into how we can resolve this. My apologies we are unable to provide any troubleshooting.

Hello Project12AM, sorry to hear you are unable to enjoy the game at the moment.

What kind of error codes do you receive in-game before a disconnect?

We have a list of known error codes we publish, which explain the cause and troubleshooting you can perform to help resolve them here - https://support.ubisoft.com/en-GB/Article/000066044/

If you let me know the error code you receive, I will happily look into this further for you.

Hello scatchl, thank you for getting in touch with us and sorry to hear this about your game restarting.

To rule a few things out, could you please check if your system specs meet, exceed or fall short of the system requirements first -
https://support.ubisoft.com/en-GB/Article/000080364

For the crashes you are experiencing, I would also recommend the following steps -

- Run the game as administrator via the game's .exe file using the files properties option
- Update GPU drivers and Windows OS to latest version (Windows 10 update currently Update 2009 build 20H2)
- Install game to another Hard Drive or SSD drive preferably, if available. Also try installing t... Read more

Hello R04m1ngR00k, thank you for that video and sorry to see you have encountered a player who seems to have been using wall hacks.

Could you please send us a link to this video through private message as well as the date, time and server you play on please?

Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - ... Read more

Hello GmMplayZ, thank you for posting.

The operators you should have available from purchasing the Deluxe edition should be from Year 1 and 2 -
Buck, Frost, Valkyrie, Blackbeard, Capitão, Caveira, Hibana, Echo, Jackal, Mira, Lesion, Ying, Ela, Zofia, Vigil & Dokkaebi.

To read our full article on different editions of the game, please check out this link -
https://www.ubisoft.com/en-gb/game/r...0sSAnfvBwrOG8a

Hello GME_MARLEY, thank you for getting in touch.

For any issues related to permanent bans, we ask players to contact us through our support channels where we can verify your account and give more information about your ban, as we can not do this over our Forums.

You may be able to appeal your permanent ban, but please make sure to submit as much information as you can, as you can only have the opportunity to appeal this ban once.

We have recently updated our Rainbow Six Siege Code of Conduct which explains several reasons why your account may be banned, please read the article for more information as this article now shared more information - https://www.ubisoft.com/en-gb/game/r...hxnOtNrH6KGMi2

To contact us about your ban and try to appeal ... Read more