Ubi-Milky

Hello Spitfire.gg, thank you for your post. Usually the Vulkan mode should increase the performance of the game and FPS range whereas the DirectX version is better for graphical fidelity.

Have you tried lowering some of your graphical settings in Vulkan mode to see if you are able to achieve an FPS gain? Can you also check that both versions of the game are fully updated?

I would also recommend following the steps in this article to see if you can increase you FPS performance in game -
https://support.ubisoft.com/en-GB/Article/000062514/

As well as this, if you happen to be using a series 10 Nvidia GPU or later, enabling Nvidia Reflex in the Vulkan mode of the ... Read more

Hello Motherfungler69 and guest-fAIiT3a9, thank you for posting about the MMR you have received after playing your 10 rank placements.

This MMR amount is currently under investigation by the Siege team to understand if this is intended for certain players. When we have more news on this, we will be sure to post an update in the forum. Thanks again for bringing this to our attention.

Hello NAZYEET thank you for getting in touch with us about this message you encounter and your connection.

Depending on what console you use, would you please try the following steps per your platform to help resolve this issue and better connect you to our Siege servers? You should also try setting up port forwarding on your router if you can for a better connection and stability -

PS4 - https://ubi.li/12soI
PS5 - ... Read more

Hello there eurichard, thank you for getting in contact with us.

This issue is known to us, did you try to make the purchase by testing this, with the Steam overlay enabled and disabled? Do you use a VPN by any chance that you can switch off when you make the purchase and does your Steam Store Country match your current location and IP address as well as the currency you are using?

If you have checked all of these options, it may be you have tried to make too many purchases in a short space of time, this may put a block on you purchasing any in game items from Steam for the next 24 hours.

Hello Dr.Kashie, thank you for posting about the MMR you have received after playing your 10 rank placements.

This MMR amount is currently under investigation by the Siege team to understand if this is intended for certain players. When we have more news on this, we will be sure to post an update in the forum. We are unable to fix this MMR amount at a players request but hopefully we will have a resolution to this issue soon or everyone.

Thanks again for bringing this to our attention.

Hello there ShellPatoo,

At the moment, we can only provide support in this forum in English. If you are able to use a translator to type in English, we will be happy to help you.

Alternatively, this link will further explain the error code that you are experiencing -
https://support.ubisoft.com/en-GB/Article/000061976

Hello Blitzoi.SWW, thanks for posting about your Discord ban.

Ubisoft Support do not currently have any control over bans issued on Discord, for this you would need to either make an alt account and message a moderator of the channel, or fill in this unban request form here -
https://docs.google.com/forms/d/e/1F...84lxg/viewform

Thank you.

Hello vgrimr_J welcome to the forums. I have moved your post to Player Support so it can be seen by Ubisoft Support.

I am sorry to see you may have been affected by DDOS whilst playing Siege, please send us this information privately instead if you can.

We are working on ways to tackle DDoS and encourage players to report this to us through our social media pages and Ubisoft Support website. to help us locate these types of players. so we can permanently ban them from the game.

Please see our post on this here, for how to contact us and what information we need from you to investigate -
... Read more

Hello everyone just a quick update - the server maintenance has now ended and you should be able to get back online from 13:53 UTC time / 14:53 GMT time, thanks again

Hi Red_trainer57, thanks for letting us know this. Did you purchase the game from Steam or Ubisoft Connect or Epic?

We have had reports of this since the latest Y6S1 update, in most cases verifying the game files resolved the issue for most players.

If there are any missing files, or corrupted files, verifying them should fix them and let you know how many were repaired.

Here are some instructions on how to do this in Ubisoft Connect -
https://support.ubisoft.com/en-gb/Article/000060529

Here are some instructions on how to do this in Steam -
... Read more

Hello thank you for checking out this post.

Some of you may have trouble connecting to the game and may see an error code such as 0-0x00000312 from 11/4/21, 14:16pm GMT time / 13:16 UTC time onwards.

We are working on a fix for this now and hope to have the servers up and running asap.

We will do our best to keep you updated when this issue is resolved, thank you for your patience.

Hello friend,

At the moment, we can only provide support in this forum in English. If you are able to use a translator to type in English, we will be happy to help you.

Alternatively, if you'd like to receive support in your native language, you're welcome to create a support case on our website using the link below - https://support.ubisoft.com/Cases/New

If you scroll down the page to where it says 'Contact Customer Support' and click on it, this should create a case where an agent will respond to you in your chosen language ... Read more

Hello Saliwm6, thank you for getting in touch with us your server experience.

Have you been able to test out our middle eastern servers on the Test Server version of Siege, as players noticed good improvements to ping and connection?

If you would like to see this servers become a permanent thing in the main game, please be sure to post in our Feedback section of the forum too

Hello NAVI_s0mple, thank you for posting.

For any issues related to permanent bans, we ask players to contact us through our support channels privately, where we can verify your account, as we can not do this over our Forums.

You may be able to appeal your permanent ban, but please make sure to submit as much information as you can, as you can only have the opportunity to appeal this ban once.

We do not have to go into further details of your ban, other than to investigate the case has been handled correctly and what you were banned for.

We have recently updated our Rainbow Six Siege Code of Conduct, which explains several reasons why your account may be banned. This article now includes more information about reasons for being banned - https://w... Read more

Hello PogBexc420, thank you for the detailed feedback and for posting a video, I will pass this onto our QA team, sorry that we only caught your message now I appreciate the help!

For anyone else who has posted i the last 2 weeks, are you able to record a clip of this happening in game please to send to our QA team too?

Unable to move / Keyboard and mouse changed to controller

Hello everyone!
I have noticed an increase of reports regarding being unable to move, due to your key bindings expecting the use of a controller.
An investigation is ongoing. In the meantime, the following steps should help -


1. Connect then disconnect a controller (if you have one available)

- Quit the game
- Plug in a controller
- Launch the game
- Navigate through the in-game menus
- Unplug / disconnect the controller
- Play a match and your M+KB should now work

This has helped some players however we don't yet have confirmation whether this fixes the issue, or if you will need to do this every time you play.

My second suggestion is to create a new save / profile. This will reset your in-game settings which should resolve your issue, however please note it will also reset your Situations progress & loado... Read more

Kicked by BattlEye - "Corrupt Memory #0"

We have started to receive some reports of being kicked by BattlEye with the error "Corrupt Memory #0".

Our Rainbow Six Siege team have been informed and we'll see what we can do. In the meantime, this information should help -

1. Some players have reported that installing the latest Windows Updates resolved their issue

2. There seems to be a conflict currently between BattlEye and MSI Dragon Center, and players have reported their issue was resolved after uninstalling this software. If you don't want to uninstall this software, you could try temporarily disabling it to see if that helps.

More information about this issue can be found here: ... Read more

Thank you for checking out this megathread,

This threads purpose, is to contain some of the most common issues you may encounter in Siege on PC and how to fix them. We will do our best to update this thread with new information and fixes, as new issues come to light.


Rainbow Six Siege - Ubisoft Support guides
https://support.ubisoft.com/en-GB/games/2559?platform=9


Online Network Ports:
TCP: 80, 443, 14000 and 14008
UDP: 6015


Save File locations:
Uplay PC: - C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\\635​​
Steam PC: - C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\\1843


Settings File locations:
%userprofile%\Documents\My Games\Rainbow Six - Siege\\GameSettings.ini​​


Game Installation folder and .exe file:
Upla... Read more