Ubi-Milky

Hello Pogware, welcome to the forums.

We would usually ask you to wait 48 hours for these items to appear in your account.
If after 48 hours they still not have appeared in your game, we can look into this for you.

For anything to do with Alpha Packs and Esport packs, we would need to discuss this in private after verifying your account.

Please see our post on how to contact us about this and what information and screenshots we need from you, here -
... Read more

Hello pagani781, thanks for posting and welcome to the forum.

I am afraid we are unable to contact you privately across Discord, would you be able to post a screenshot or a video in this thread of the shadow image you are encountering after uploading to website such as Imgur/Youtube or another hosting website? Thank you.

Hello STAR1X, thanks for posting about this.

Can you please check if your game launchers store country code matches the location you are currently living in, as well as the currency?

To check your store country code in Steam, please see this article -
https://support.steampowered.com/kb_...6627-QSNM-5276

Please make sure to switch off any VPN before trying to make a purchase, if this also changed your IP location.

If you have tried the steps above and you can confirm you are making the purchase in the correct currency, it may be that the store has locked you out for multiple failed payment attempts, in this case we recommend waiting 48 hours before trying to make a purchase again, in case your account was flagged as suspiciou... Read more

Hello haseebali6236, thank you for getting in touch with us.

I can see the technical test has been activated on your account though this test has since ended.

Can you please check if there was a link in the email you received, that you needed to click on, to grant you access to the download in Ubisoft Connect?

Did you at any point receive an error code when trying to press the Pre-Load button?

Hello there DersonLSR,

At the moment, we can only provide support in this forum in English. If you are able to use a translator to type in English, we will be happy to help you.

Alternatively, if you'd like to receive support in your native language, you're welcome to create a support case on our website using the link below - https://support.ubisoft.com/Cases/New

If you scroll down the page to where it says 'Contact Customer Support' and click on it, this should create a case where an agent will respond to you in your chosen language ... Read more

Hello tjs1a, thanks for posting and welcome to the forum.

What happens when you try to launch the game from Steam? Do you get a certain error message or does the game crash straight away?

Once you can let me know these details I will do my best to investigate this further for you

Hello Alm0usly, I am very sorry to hear you have not been able to get connected to the game.

We have a pinned post about this here, which gives troubleshooting to players -
https://forums.ubisoft.com/showthrea...EASE-POST-HER... Read more

Hello yayayayayayay, thanks for getting in touch and thank you for making a support ticket with us.

If your account has been hacked our security team will be able to detect this.

We are unable to discuss bans of any type on the forum, as this is a personal account related issue. I hope your ban appeal goes well and we will get back to you as soon as we can after finishing our investigation, thank you for understanding.

HI there LilRoosta35, we have no plans yet to introduce cross progression across platforms just yet, but making sure to link all your platforms to the same Ubisoft Account is a good idea if this feature is ever implemented in the game.

For any further news or updates on this, please keep an eye on our blog posts, here -
https://www.ubisoft.com/en-gb/game/r...e/news-updates

Hello there rgdfgfgfd, thanks for reaching out to us about your ban.

We ask players to contact us through our support channels where we can verify your account and give more information about your ban, as we can not do this over our Forums.

You may be able to appeal your permanent ban, but please make sure to submit as much information as you can, as you can only have the opportunity to appeal this ban once.

We have recently updated our Rainbow Six Siege Code of Conduct which explains several reasons why your account may be banned, please read the article for more information as this article now shared more information - https://www.ubisoft.com/en-gb/game/r...hxnOtNrH6KGMi2

To contact us about your ban and try to appeal this, you can contact us ... Read more

Hello Cavendar.ECO, thanks for posting. We are aware of these two issues effecting the game, but not the battle pass points.

For the crashes could you please first verify your game files in Steam as this is known to fix this issue -
https://support.steampowered.com/kb_...2037-QEUH-3335

As for the game not quitting, we are aware of this to be affecting Steam and at the moment you will need to disable in Task Manager to close completely whilst we deploy a permanent fix.

Once you have verified your game files can you get back to me and let me know if you are continuing not to earn battlep *** points or please let m... Read more

Thank you for this information Procesor-CZ, I am happy to hear that closing MSI AFterburner helped resolve this issue for you.

I have also experienced this myself when launching the DirectX version of the game from Steam and needed to force close the game through Task Manager.

We now have an investigation into this issue and what may be causing it, I will make our QA team aware of this thread, thank you.

Hello everyone, thank you for bringing this to our attention since the last update.

I have noticed a few similar threads about this in Steam too in the last few hours.

Can any of you tell me if you have any of the following programs running in the background from this list? - https://support.ubisoft.com/en-GB/Article/000063761

If so, can you also disable these through Task Manager, only run the Siege game and the Steam/Epic/Ubisoft Connect launchers, then let me know if the game is still running on your computer, after exiting from the menu, so we can rule out any interference from other software? Thank you.

Hello LilFreezy, thank you for contacting us about your sensitivity.

Have you noticed this on any other game or only Siege at this point?

Can you please make sure the drivers for your mouse are up to date and please make sure you have no unnecessary USB devices plugged into your computer that may be interfering?

As well as this, do you have any other programs such as other game launchers running in the background that could be causing conflict with the game?

A more detailed list of this type of software can be found near the bottom of this article, this list details some of the more well known programs, known to cause conflicts with our games -
https://support.ubisoft.com/en-GB/A... Read more

Hello BlackwolfS399, I have moved your post to a new thread as the thread you commented on was a few years old.

If you are refferring to the STeam free weekend on Siege, this ended on the 22nd March.

If you would still like to take part in the free weekend, please read our support article for how to access this on other platforms -
https://support.ubisoft.com/en-AU/Article/000096133/

Hello TOSIC.JD, thank you for posting and sorry to hear you were unable to log in to Ubisoft Connect.

If this issue persists, can you please follow all the steps in our support article for Ubisoft Connect and please get back to us after trying these steps -
https://support.ubisoft.com/en-GB/Article/000060536/

Thank you.

Hello LilRoosta35, to answer your question, yes, it is a good idea to have all the platforms you are playing the game on linked to the same Ubisoft Account.

This should make it easier down the line for any games that add cross progression, this is one of the reasons we encourage players to only keep one Ubisoft Account.

No worries ZxrQ.UbiZ, thanks for the update!

Going forward Twitch has introduced a feature where all viewers must 'claim' their Twitch Drop form the Twitch Drop Inventory page 24 hours after the campaign, not stream send.

After a further 48 hours after 'claiming' the drop, it should then be delivered to you in your game.

If anyone else is wondering about this new change, you can read more about it from Twitch's FAQ here - https://help.twitch.tv/s/article/mis...language=en_US

Thank you.

Hello Molyonlycat, thank you for posting.

To unlink your Ubisoft account from another platform:

• Head to the ACCOUNT INFORMATION page.
• Scroll down to the Linked accounts section.
• Click Unlink under your platform's logo.
• Read through the unlinking information in the pop-up.
• Tick the box and click Unlink to complete the process.

If for some reason you are unable to unlink your account, we can do this for you after verifying you as the account owner.

You can contact us through our support website or through private messaging, via the following links -

Ubisoft Support Website - ... Read more