Ubi-Milky

Hello De_rank2Copper, thank you for posting about this. We are aware of this issue and we have been busy implementing a fix to resolve this for the affected players.

It should be safe for our South African players to continue to launch and enjoy the game, thank you.

Hello there ChiiefDJ, thank you for your post about this and I am sorry to see you have been a victim of a DDoS attack or server stressor's.

We are working on ways to tackle DDoS and encourage players to report this to us through our social media pages and Ubisoft Support website to help us locate these types of players so we can permanently ban them from the game.

Please see our post on this here, for how to contact us and what information we need from you to investigate this -
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Hello Bot_Sandwich, the clip you've uploaded is set to 'private' would you be able to make it unlisted or public instead, as we currently are unable to view this. Thank you.

Hello Bart_ar, thank you for you for your questions.

Regrettably we are unable to refund the following types of purchases -

- Consumables
- Downloadable content
- In-game currency (in this case Siege Credits)
- Digital console keys
- Purchases from our in-game stores

My apologies, please read our full article here if you would like to know more - https://support.ubisoft.com/en-GB/Article/000062176

Hello Knightrider2017, thanks for getting in touch, what console are you playing on please? Xbox or PlayStation?

Do you have the accessibility option activated in game for 'voice to text chat' to be clear? I believe we removed this option in a recent Y6 update which is why it may not be working for you..

Do you have a recent picture of your in-game accessibility settings, so we can see if these options are still available for you?

Hello Tim0157, thanks for posting about both of these issues.

We are aware of the crash after experiencing audio issues on Xbox and we are aware of the match cancellation feature being used after the first round has been played but we are planning a fix for this soon in a future update, as for the audio crashes this is still being investigated by our QA team.

Hi ariyabenssls, welcome to the forums, are you able to clarify the issue you encountered, was it with disconnections, MMR or something else entirely?

Thank you to nanof, Playerfjudofig, DrSupply and ChefZimba for your player reports of the same error code you have all experienced in the past week, 4-0xFFF0BE25

I have passed your information onto our QA team, to track the frequency of this error code disconnection/crash in case this begins to affect more players, thank you for being the first players to report this after the recent update

Hey Booomer, thanks for your question. Have you only noticed this in Siege of have you noticed it in other games you have played with friends?

I have heard of this issue affecting players on PC who often use Discord or have it running in the background. Are you using any audio software in the background in addition to the game to be sure?

Hello K0LDPHUSI0N, thank you for your post and sharing your own findings and workaround for moving the game from one screen to another.

At the moment this issue is still under investigation to resolve as we were able to reproduce the issue ourselves on various set ups, we will do our best to update everyone in the forum when we have another update.

Hello Onyx_Spartan, thank you for recording some clips for us.

Are you able to upload a clip to a video hosting website such as Imgur or Youtube then send us a link to view it in the thread please? Thank you.

Just a quick update, we had and update where we believe this was quickly resolved on the 22nd April as it affected a few players.

If you have faced this issue after the 22nd April and the troubleshooting has not worked please let us know so we can report this.

Hey Gotika-6, I am sorry to hear this, hopefully another lockdown wont last too long this time around for your location, if you need any help with the game or just want to talk to other players feel free to post a message in the Hyper Scape forums we will be here for you.

Hello jxrenz, These are the error codes that are known to us in Hyper Scape, what usually causes them and how to fix them -
https://support.ubisoft.com/en-GB/Article/000068305

Could you tell me what you were doing in-game when you encountered a oregano 80030069 error code?

I would advise the following connectivity troubleshooting in case it also disconnects you from the game -
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Hello everyone thank you for sharing your concerns over the degradation and peformance of the Playstation Siege servers.

In case you missed our Twitter post, we are offering compensation for the outages earlier this week, we're holding a 48-hour 50% renown boost event for PlayStation players.

The event will start on Saturday, April 10th - 8 AM EDT / 12 PM UTC and end Monday, April 12th - 8 AM EDT / 12 PM UTC

Thank you for your patience.

Hi everyone thank you for posting, at the moment console players are unable to select which data centre server they would like to be connected to, but we have heard your fedback about this.

In addition to what yukamagic17 said, about servers automatically connecting you for the best latency, do you ever use a VPN service with your internet that could also be affecting which server you are connected to on console?

Hello Li3MC, thanks for getting in touch about this, I have heard the same report from another player.

Would you be able to try all the steps in this connectivity troubleshooting guide and get back to me to let me know if you are still experiencing long long times into the operator selection screen? - https://ubi.li/YPwnl

No problem lethargicsauce, thanks for getting back to us.

Sometimes there can be a delay of up to 48 hours, with Battlepass points, renown and MMR synching to a players game, but we should always be able to check this on your account ourselves, as this usually updates immediately on our side.

I'm happy to see this is resolved for you know, take care of yourself too bud and have a nice day

Hello AkimboPegLegs, thanks for coming back to us.

When you are in game and the game crashes, do you mean you experience the game closing, did the game display a black, blue or white screen, did your computer restart itself, or did the game completely freeze so you couldn't control anything?

Or do you actually mean you temporarily disconnected and lost connection, then game booted you from the match and gave you a lost connection message? If so did you notice any spikes in your ping counter?

If you believe the load times may be because of our servers, please check our server status here, this will tell you of any maintenance, degradation or outages - ... Read more

Hello AkimboPegLegs, thanks for coming back to us.

When you are in game and the game crashes, do you mean you experience the game closing, did the game display a black, blue or white screen, did your computer restart itself, or did the game completely freeze so you couldn't control anything? Or do you mean you temporarily lost connection and the game booted you from the match?

If you believe the load times may be because of our servers, please check our server status here, this will tell you of any maintenance, degradation or outages - https://rainbow6.ubisoft.com/status/

Can you reme... Read more

Hello XxPorkbellyxX, thanks for your post.

What version of the game are you using, DirectX or Vulkan mode and have you tried switching between the two, to see if there is a noticeable graphics and performance difference, since you started your game was beginning to lag?