Ubi-Milky

Hello everyone, thank you for getting in touch with us about The Passage DLC.

In regards to the quest issue you are having, can you confirm if this was with the Ice Brigade quest not being available or greyed out?

If so, we found that if players demolished the Harbour in the Arctic they would receive a warning or the quest would end for some, in this case you would need to reload a save from before the you demolished the harbour.

If this is not the issue you are referring to, would you please confirm the issue you are having with the quest and we can see if this has been reported to the team?

Hello tourque313, thank you for getting in touch and sorry for the delayed reply.

There are a few things you can do to fix the runtime error you receive.

First of all, when you have the game launched, please check Task Manager in your Windows settings to see how much ram you are currently using on your system.

As well as this, please check to see if you have any other software running under the processes tab, and the start-up tab, as they may be consuming your ram.

Software such as -

Full Screen Game Overlays
VoIP and Chat services
RGB controllers
Overclocking Software
Hardware monitoring
Streaming software
Peer to Peer software
VPN

A more detailed list of this type of software can be found near the bottom of this article and contains instructions on how to disable them and clean boot your PC - ... Read more

Hello apjarnold, thank you for getting in touch about this.

Which NPC do you have a trade route set up with that this is currently affecting, and what is the expected gain from this trade, as well as what is the expected exchange of goods you would expect, to clarify?

Thank you for coming back to us not_wargasmo and thank you for providing your solution. I will rename this thread so any other players who have experienced this, may see this post as a possible solution, thank you for your help.

Hello kea5, thank you for posting and welcome to the forum.

If there are any missing files or corrupted game files or supporting software, verifying the games files should fix them.

Here are some instructions on how to do this in Ubisoft Connect -
https://support.ubisoft.com/en-gb/Article/000060529

Here are some instructions on how to do this in Steam -
... Read more

Thanks for confirming what steps you have tried so far.

The launcher logs for Ubisoft Connect can be found here -
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\logs

For the crashes you are experiencing, I would recommend the following steps on top of what you have already tried -

- Run the game as administrator via the game's .exe file using the files properties option
- Update GPU drivers and Windows OS to latest version (Windows 10 update currently Update 2009 build 20H2)
- Install game to another Hard Drive or SSD drive preferably, if available. Also try installing the game on the same hard drive as your Windows OS.
- Verify the game files to fix any corrupt or missing files
- Disable all background software in Task Manager and try a clean boot/restart of PC
- Make sure the game is whitelisted as not a threat in your anti-virus software
- Do a System File Check (SFC) for any corrupted system files ... Read more

Hello CPT.Chemicalz, thank you for getting in touch with us and sorry to hear about the recent crashes you have experienced.

I have moved your post to its own thread as the thread you posted in is a little old now.

Could you please let me know exactly what troubleshooting you have tried so far within the game?

Can I also ask if you when did you start noticing these crashes, was it after a game update or after a GPU update?

Hello everyone, thank you for contacting us about the Disk Write error you received

First of all, would you be able to tell me which drive your Ubisoft Connect launcher is installed to and which drive your Anno game file is installed to?

Can you please check how much space available you have left on each of these drives? This error has occurred in the past when there was not enough space on the drive to install the updates needed by the game and launcher.

Hello everyone, sorry to hear you are facing this bug with Captain Tobias.

If anyone could upload a clip of this, to a hosting site such as YouTube and post it in this thread, tis would be useful for us to pass onto our QA team.

In addition to this, if you could like to send us your save files for investigation, we may be able to resolve this issue sooner.

Your save file should be located here by default - %userprofile%\Documents\Anno 1800\accounts

Please log into our support website here - https://support.ubisoft.com/en-GB/Cases/New

This will take you ... Read more

Hello EODean95C, thanks for posting about the issues you have faced in game relating in coincidence with your GPU driver update.

To start ruling things out, could you also please update your Windows OS version to the latest update, I believe the last update was March 15th and 18th for some users.

Occasionally, there will also be a DirectX version update that will not be updated via Windows update and you may need to do this manually.

Would you please follow the instructions listed in this thread then test the game, then we can begin to discover if this has been caused by the GPU update or something else - ... Read more

Hello everyone, I am sorry to hear about the issues you are facing with your save games.

First of all please make sure the game is fully updated to the latest version whichever launcher you may be using.

Ubisoft Connect/Steam often use 'cloud save' online save files for modern titles by default. You can disable this in the launcher settings if you would prefer to save to the hard drive instead.

The local save files for the game should be located here by default - %userprofile%\Documents\Anno 1800\accounts

You may be able to restore and access your save files on PC using the 'Windows Backup' tool, for local save files, or by following our troubleshooting steps for 'Cloud Save Synchronization'.

Please see our article here, for how to do this - ... Read more

Thanks for the update Gygx_, if you ever experience any issues running Anno on Geforce now in the future, please get in touch with us through the Player Support section and we will do our best to help you troubleshoot any issues with you before referring you to Nvidia support, thank you.

Hello KEG1962, thank you for posting and sorry to hear you are unable to hear your characters in-game.

First of all, could you please check what audio device you have listed for audio output in the games settings?

Some of our titles do not make use of all of the audio channels used by modern speaker and headphones, such as 5.1 and 7.1. Certain channels such as voice or sound effects, may be hard to hear if using a multi channel audio device such as surround sound or virtual surround sound headphones.

Once you have confirmed you have the correct audio device selected in the games menu, please follow this troubleshooting guide for PC -
... Read more

Hello Xoulous, thank you for your post and sorry for the delay in replying.

Are you able to tell us how much ram you are using with your current build and are you able to take a screenshot or videoclip to show us exactly the issue you see with your HUD, for more context? Thank you.

Hello ajegame, thanks for getting in touch with us.

The game runs better for some players depending on what system specs they have and what version of DirectX they are using. Some players who have had issue with DirectX12 reported to us that they have not had these issues on DirectX 11.

Are you able to test the game by installing DirectX 11 and then afterwards, Direct X12?

First please try reinstalling this supporting software found in the games 'support' folder, as shown in this guide - https://support.ubisoft.com/en-gb/Article/000062655

Alternatively, older versions of DirectX can also be downloaded from this website - ... Read more

Hello IIAc3sII, thank you for getting back to us.

Regarding the completion of the Sunken Treasure DLC, are you able to send us a save file of your game, which has the three quest items in your inventory still? You can send us this save file via our support website here, by attaching them to a new case - https://support.ubisoft.com/en-GB/Cases/New

Have you been able to place these items back in your harbour or any over storage facility, instead of leaving them in the ocean where they will not de-spawn?

Thank you Rick.OShea and Trailer_vert, for helping each other resolve this issue.

In case any other players are experiencing crashes in game or at launch, verifying your files after the update will check if there are any missing files or corrupted game files and replace them, usually resolving these crashes.

Here are some instructions on how to do this in Ubisoft Connect for your convenience -
https://support.ubisoft.com/en-gb/Article/000060529

Here are some instructions on how to do this in Steam -
... Read more

Hello everyone, thank you for posting about this.

To make sure that this issue is not caused by a corrupt or missing file after the update, can you please verify your game files in your game launcher, as this usually fixes any map related crashes in game.

Here are some instructions on how to do this in Ubisoft Connect -
https://support.ubisoft.com/en-gb/Article/000060529

Here are some instructions on how to do this in Steam -
... Read more

Hello Cappy.-, thank you for bringing this to our attention.

What game modes have you noticed this affects?

Have you tried changing this setting while in the menu and also whilst in-game through the interface preference option?

Hello Ziggurat-06, thank you for posting about this.

I have seen a recent report of this in Steam as well by another player.

If you believe you have come across a bot player in game, can you please make sure to use the 'Report A Player' tool in game for cheating, as this will send us the 'players' name, server connection and date and time of match which should help us located these accounts with ease, thank you,