Ubi-Milky

Hello AmazingAruYT, thank you for getting in touch and I sorry this happened to you in-game but I am happy to hear you were able to record a clip of this.

Do you know roughly when this last affected you in game?

Are you also able to upload your clip to a video hosting website such as Imgur or Youtube, then send us a link to view it in the thread please?

Thank you very much.

Hello Wildallle, welcome to the forums.

For the Ultimate edition of the Year 6 version of the game you should receive the following content -

Base game
8 Year 1 Ops
8 Year 2 Ops
8 Year 3 Ops
8 Year 4 Ops
6 Year 5 Ops
Ace Disruptor bundle (released during S1)
Melusi Disruptor bundle (released during S2)
Zero Disruptor bundle (released during S3)
Aruni Disruptor bundle (released during S4)

Are you actually refferring to the Disruptor bundle for Ace that will be released with Season 1?

If you purchased the game after the 16th of March, these are the various editions of the game now available and what content you receive with each -
... Read more

Hello LIons_Gate_ thank you for your post.

The match replay folder should either be found in -

Ubisoft Connect Launcher\Games\Tom Clancy's Rainbow Six Siege\MatchReplay

Or

SteamLibrary\Tom Clancy's Rainbow Six Siege\MatchReplay

Please make sure the Match Replay option is also switched on in the in-game settings

Hello FlackoDC, welcome to the forums.

We would usually ask you to wait 48 hours for these items to appear in your account.

If after 48 hours they still not have appeared in your game, we can look into this for you, but we would need to discuss this in private, after verifying your account.

Please see our post on how to contact us about this and what information we need from you, here -
https:/... Read more

Hello Karateneko, thank you for posting about this.

At the moment this is under investigation but we have no fix for this as of yet as it has only recently started affecting players. Please continue to close the game using Task Manager. Thank you for your patience.

Hello everyone who has recently posted in this thread.

We have an investigation on going with Steam credits right now and the team are ware of these threads, can you tell me if your copy of the game is owned via Steam also? Or are you having trouble purchasing from Ubisoft Connect also?

Thank you for sharing your discovery with the Vram and Ram used by the game with your system and thank you for those screenshots.

As the test server does not include every feature of the main game, I believe it will require less of your processing power then the main game usually would which is why you get these results.

Can I ask what GPU you are currently using and how much Vram it has? Are you also able to tell me what data centres you have tested this on so I can investigated these FPS drops further?

Thank you for for the update RIP_Six2021. I look forward to your screenshots from the TTS server.

What Windows OS are you currently using to confirm and what is update version are you using just to be clear and gather all possible information?

Could you also tell me which of these data servers you are currently connected to and have you been able to test any others, rather then the default server you are normally connected to?

- east us, central us, south central us, west us, brazil south
- north europe, west europe
- south africa north
- east asia, south east asia, japan west
- australia east, australia south east

Hello RIP_Six2021, thank you for posting and thank you for those images. Could you please tell me what game mode you are using this affects on PC? Is it Vulkan or DirectX?

I would like you to try the following steps and let me know if there is an improvement afterwards please -

- Update your GPU, Windows OS and Network Card to the latest drivers (I believe the latest Windows 10 update is 20H2)

- Verify your games files to correct any missing or corrupt game files

- Re-install any supporting software required for the game such as DirectX, Visual C++ x64 and .NET Framework 4.5

- Check to see if you are running conflicting software in the background - https://support.ubisoft.... Read more

Hello Drachen_Eis, thank you for posting about this.

We are aware of this happening on this map at this spawn location, is it possible you could upload a clip recreating this for our investigation? Thank you.

Hello georde2608, thanks for posting and welcome to the forums.

At the moment this error code 0-0X00100608 is not known to us.

I can see that your game version was from Epic. Could you please try running both the game and the Ubisoft Connect launcher with administrator rights first to see if this fixes the problem of being unable to connect to the online? -

- Locate the games .exe file in its installation folder
- Right click on the games .exe file and select 'Properties'
- Select the 'Compatibility' tab
- Check the 'Run as Administrator box'
- Click 'Apply' then 'OK'
- Next, please do this for the Ubisoft Connect launchers .exe file too
- Finally, try launching the game by double clicking on the games .exe file

Please let me know what happens next after saving these settings, then trying to launch the game?

Hello everyone, thank you for contributing to this thread about the audio bug issues you have faced in game.

First of all I want to say thank you to xAlfGuyx for the very detailed post, videos and time and date this occured, thank you very much this information will be very helpful to our investigation.

For anyone who has experienced the recent Mic bug, could you please post in this thread here -
https://forums.ubisoft.com/showthrea...t-working-Y5S1

For anyone else who wishes t... Read more

Hello everyone, thank you for posting.

I have updated the title of this thread to reflect this has affected you recently. At the moment I have opened an investigation into this with our QA as we are seeing increasing reports of this from you after the Crimson Heist update.

Whilst we look into resolving this issue can you be sure to try all the troubleshooting contained in these two support articles -

https://support.ubisoft.com/en-US/Article/000060669/

... Read more

Hello HippedOak0608, I have moved your post to its own thread as you were commenting on the wrong issue and your issue id that you receive the 8-0x00001300 error code in game.

I have checked your case number and can see you were asked to provide a screenshot of your port forwarding. Please update your case through our Ubisoft Support website with this information when you can, as we need this information to be able to help you troubleshoot this error code further, thank you.

Hello Noah1sides, thanks for reporting this, I have heard of this issue with the vent and believe it has been reported to the Siege team.

Are you able to capture a clip of this happening for us when you spawn into valley please?

Are you also able to tell us the date and time of when you last were able to make this happen on this map?

Hello f1atout, thank you for posting about this issue and trying out troubleshooting steps.

When you encountered this error code can I ask if you also received a message saying something like 'corrupted memory' as well?

Thanks for getting back to me Mireavia, for most players verifying the game files have worked after the update, you were correct to do this in the Steam game launcher also, thank you for performing that step.

In order to understand what is causing these crashes be it the update or game, I will need you to run through each step of our general troubleshooting first. This includes things such as checking your anti-virus and updating your GPU and Windows OS.

Please try every step and link in this support article then try launching the game -
https://support.ubisoft.com/en-GB/Article/000061047

Please let me know your findings afterward and if you need any help with any of the step... Read more

Hello BaIIstein and Gr3y-5anctuary, thank you for posting about this.

I am sorry that you were received an abandonment penalty for leaving matchmaking, we are unable restore any lost MMR points as this is generated and removed automatically by the game and we are unable to lift temporary sanctions.

Sometimes if you abandoned a match right before it was due to start or if you disconnected from a match in a previous game, the server may take some while to synchronize and has been known to give an abandonment later on in the game after finishing synching this data from the game back up with the server.

If you need to wait longer then 5 minutes to find a match, please do not attempt to rejoin a match in progress and instead reset your router and relaunch the game to re-establish your connection to prevent this happening again.

Hello Shrimply1Pibble, thanks for posting about this.

We have been made aware of this by our players and we are currently working on a fix. For now please disable this program on your computer fully using Task Manager, thank you for your patience whilst we try to resolve this for everyone.

Hello GardenofEden91, thank you for posting and sorry to see this is affecting you after the latest update.

This issue is caused by a corrupted local save and can often be resolved by replacing it with a new save file.

To resolve this issue we recommend following the steps in the article Ubi-Koality gave above -
https://support.ubisoft.com/en-GB/faqs/000027321

Deleting this file will reset the settings, loadouts and Situation progress, so you will have to set up settings and customisation options.

You will not lose your level, renown, R6 credits, operators or season pass, but you will have to mak... Read more