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Ubi-Milky

Ubi-Milky



10 Jul

Possible memory leak - commit charge rising steadily until crash

Comment
    Ubi-Milky on Support Forums - Thread - Direct
Hey there, welcome to the forums!

Thanks for the feedback and publishing your findings.

Can I ask were you both experiencing crashes before running MSI Afterburner to monitor the memory usage?
Afterburner has been known to actually cause crashes and performance issues in our games, which is why we recommend against running it as a background application -
https://support.ubisoft.com/en-GB/Faqs/000025721

Game chat not working xb1x

Comment
    Ubi-Milky on Support Forums - Thread - Direct
Hi BoondoggleLimp!

Do you know if you have the latest firmware update for your controller?

Please check out the link here on how to update it -
https://support.xbox.com/help/hardwa...ess-controller

Please get back to me if this does or doesn't fix your issue and we can look into this further, thank you!

Fullscreen streaming

Comment
    Ubi-Milky on Support Forums - Thread - Direct
Hi there TyranoCyruz,

Thanks for getting back in touch with us and welcome to the forums!

I would try to reach out to Streamlabs customer support or forums and ask in there.
You could try lowering the graphical settings in Trackmania and see if OBS picks up the footage in fullscreen then?

Hopefully one of our players will be able to answer you with more in depth advice on streaming.

Can not start game

Comment
    Ubi-Milky on Support Forums - Thread - Direct
Hi drummelbummel sorry to here you are still experiencing this problem and unable to launch the game.

I see you have disable Microsoft services on startup. Can I ask do you have any anti-virus software running? Please make sure to whitelist Anno and the game launcher if that is the case.

Do you have any conflicting software such as a game overlay running or any overclocking software? This can sometimes stop the game from launching too, and you can disable it in the same way through Task Manager in the Start Up programs section.

Another option is to verify the game files, in case anything went wrong in installation of the game.

Let me know if any of this helps you or not.

I can't save new PB anymore

Comment
    Ubi-Milky on Support Forums - Thread - Direct
Hello ArkyriaRL,

I have made the game team aware of this issue now and they are looking into it.

They have come back to me and asked for more information and any video footage you or any other player could provide for more clarification, if you would be able to help us with that, that would be grand, thank you.

I can't save new PB anymore

Comment
    Ubi-Milky on Support Forums - Thread - Direct
Hi ArkyriaRL,

Welcome to the forums!

Not sure if what you are saying is intended behaviour or if this is a bug, so I've made the game team aware of this. Thank you for uploading those images.

Blacker than Black club challenge not able to be completed.

Comment
    Ubi-Milky on Support Forums - Thread - Direct
Hi there!

If the the previous answer did not work for you (Completing Article 5 again and do not skip any cinematic)

And you are yet to received the reward for completing the Blacker then Black challenge, please could you go to our support site and create a case by scrolling down to the bottom of this page provided and click on 'Contact Support' -
https://support.ubisoft.com/en-GB/

Please provide us with your Ubisoft account username, the platform you play on and a screenshot of you logged into your account showing the situations with 3 stars and we may be able to help you unlock the challenge.

... Read more

Wrong points and online rank for trophies

Comment
    Ubi-Milky on Support Forums - Thread - Direct
Hi there,

Thanks for reaching out to us and glad to see your enjoying the new Trackmania.

The leader boards updating are temporarily behind due to the amount of times and ranking that are currently being updated since the games launch.

The changes might not be reflected in the leader boards straight away, but the data has not been lost.

The game team are working on a fix for this now

fps dropping

Comment
    Ubi-Milky on Support Forums - Thread - Direct
Hi there,

Thanks for getting in touch.

Have you recently updated your graphics card and windows build?

Can I ask if you have VSync enabled? A known fix that sometimes solves this issue -
Inside R6 menu, go to Options > Display > Refresh Rate - and set Vsync to 60Hz and lock the FPS

There are more steps we can take with Vsync, but it depends on if you are using AMD or Nvidia.

Let me know how you get on and we can do some more troubleshooting.

09 Jul

map review server status?

Comment
    Ubi-Milky on Support Forums - Thread - Direct
Hey there Peaaaaaaaaaaaaa,

Thanks for letting us know, would you happen to have any footage you could provide via an image or video?

Can I also ask, does it happen on a certain track or game mode? Thanks.

Wrong checkpoint times

Comment
    Ubi-Milky on Support Forums - Thread - Direct
Hey there Ulysses182,

Welcome to the Trackmania forums.

I understand what you mean about the track times and the colours being possibly not clear to players.
Would you be able to provide an image or video to pass this feedback along? Thanks.

unavailable

Comment
    Ubi-Milky on Support Forums - Thread - Direct
Hey GHOSTWARS,

I'm sorry to hear you cant get connected to Siege.

We are experiencing a few cases of this on the PC at the moment, see the link here -
https://support.ubisoft.com/en-gb/Ne...ix-Siege-on-PC

Could I ask you run through these troubleshooting steps for PC for me and let me know if it helps?
... Read more

Ceige.- is a boosted player and he admitted to it

Comment
    Ubi-Milky on Support Forums - Thread - Direct
Hey there, thanks for getting in touch.

We appreciate any reports on cheaters in Siege and we ask players to reach out to us on through our social media accounts on Facebook and Twitter with any evidence in the form of player names, videos and the date and time it happened, then either tag us in a message or private message our account and we can look into it further with all the details.

You beat NoMansSky record of being ****est game on launch Servers bugs and wrong time

Comment
Hi everyone,

I have moved this thread to our General Discussion part of the forum.

Everyone is entitled to leave feedback on the game, we encourage it as long as its constructive.

If you are not enjoying the game for whatever reason, let us know why and what we can do better!

As stated earlier the game has only just launched and so we are trying our best to fix any detail or bug, big or small that we believe needs fixing. A current issue we are facing which is very important to the community is leader boards and PB times. At the moment this is not instantaneous with the influx of players we have had and there is a delay in updating these scores, but please be assured the data is not lost.

Everyone wants the game to do well and we applaud everyone's help and feedback in these early stages to make the experience great for everyone.

Continuous repeat maps-xbox

Comment
    Ubi-Milky on Support Forums - Thread - Direct
Hi Pathogens11,

Thanks for getting in touch with us. Could you please confirm what map you are getting on repeat? I'd like to pass this feedback on, as I have heard another player mention this previously to me, for consoles.

Stuck on quest "One Hand Washes the Other"

Comment
    Ubi-Milky on Support Forums - Thread - Direct
Hi Trevorr90,

Sorry to hear you are still experiencing this issue.

I can see you have updated to the most recent patch, this issue was meant to be solved in patch 3.2.

Would you please be able to upload your save game for us to check?
If you go to this site, log in, create a case and upload your save files please -
https://support.ubisoft.com/en-gb/Cases/new

Here is a link explaining how to upload your file -
... Read more

You are not connected to uplay, Play Offline

Comment
    Ubi-Milky on Support Forums - Thread - Direct
Hey Porkyle,

After looking at your port settings, they seem all good to me. I believe the port settings for Trackmania are 2350-2450 TCP and UDP.

I would honestly suggest creating a support ticket and providing us with your MSINFO / DXDIAG / and port settings and to mention the connectivity troubleshooting steps you've already taken.

You can create a ticket here by following this link, scrolling down to the bottom of the page and clicking 'Contact Customer Support' -
https://support.ubisoft.com/en-GB

You are not connected to uplay, Play Offline

Comment
    Ubi-Milky on Support Forums - Thread - Direct
Hi there,

Sorry to hear you both are struggling to get online with Trackmania.
Can I ask if you receive any particular error code or is it just the message?

Also, are either of you using a VPN that might stop you connecting to the correct data centre?

There are some more connectivity steps to help get online, here which may be helpful if you haven't already tried all of them, I know you mentioned you had port forwarded which is a good step - ... Read more

Toujours pas d'acces au club alors que j'ai payer pour

Comment
    Ubi-Milky on Support Forums - Thread - Direct
Hello ImEtmz,

Welcome to the forum. Please find in this link all the details regarding different versions of club access -
https://support.ubisoft.com/fr-FR/Fa...for-Trackmania

TRACKMANIA Crash on startup

Comment
    Ubi-Milky on Support Forums - Thread - Direct
Hey Bradobradi,

Thanks for getting in touch.

Can I ask you if you get any kind of error message before the crash?

Do you have any kind of anti-virus software running whilst trying to launch the game?
We recommend making sure to whitelist your game launcher Uplay/Epic/Steam as well as whitelisting the game Trackmania in your anti virus software, in case it is causing this crash.

Let me know if this helps you.