Ubi-Milky

Your very welcome, glad you got it sorted.

Please get back in touch with us in the forums, anytime, should you need help with anything else

Hello Mr Happy, sorry you are having an unhappy time playing our game, we are trying to correct this for all players to better the experience of playing Siege.

In regards to smurfing accounts, please see our game teams post on this -

Smurfs create imbalances in matchmaking when they use new accounts to hide their actual skill level. Our matchmaking system does not use Clearance Level, K/D, or win rate to carry out matchmaking. It uses MMR. MMR is determined by your match’s outcome, while taking into account the enemy team’s MMR. By disguising their true skill level, smurfs impact the competitive balance of the match with very few ways for us to verify the incident.

Challenges: Smurfing is a struggle the entire industry faces and in our community, it damages the playing experience.

Our User Research team will continue to work to improve our understanding and analysis of this topic in the future, however a major difficulty lies in t... Read more

Hi argo49YT,

Thanks for getting in contact and welcome to the forums.

When your game crashes, do you get any warning messages and has this only started happening recently?

Please first verify your game files depending on what game launcher you use.

Make sure to be using the latest drivers for your GPU and Windows OS is updated.

Try a clean boot by disabling any background software -
https://support.ubisoft.com/en-GB/Faqs/000025721

Also, try some connectivity troubleshooting here for PC if this only happens when trying to join matches -
... Read more

Hi RMTpedrozzz08,

Apologies you have been unable to launch the game in Epic. Are you able to verify the game files for me please?
Do you have any software running in the background such as game overlays or overclocking software that may be affecting the game launching that you can close through Task Manager?

Here is a list of software that can be problematic with our games -
https://support.ubisoft.com/en-GB/Faqs/000025721

Can I also make sure you have updated your graphics card driver recently?

Let me know how you get on after trying the above.

Hi Nightlars23,

Sorry this happened to you, did you get any kind of error message or code when this happened to you? What region were you playing in?
Thanks.

Sorry your having issues with contacting us.

Live chat open times vary for different countries, but please try to reach us through DM on our socials here and we can investigate this for you further -

Facebook Support - https://www.facebook.com/UbisoftSupportUK/

Twitter Support - https://twitte... Read more

Hey thanks for getting back to me with that, can you go to settings > HUD settings > scroll to the bottom and make sure In Game chat is turned on? I know you mentioned you can only use All chat not Team chat. How are your key binds set up?

Not a problem. Thanks for getting back to us HotPotatoPot.

Sometimes it can take up to 24 hours for any games bought to appear in the Uplay game launcher.

Hey YasenBohn,

I'm glad to see verifying the files solved the issue! If you have any more issues with this, please come back to us and post in the forum, thanks!

Hi sorry you are experiencing this with Vulkan.

You may have already tried this, but if you are running the latest driver can you also try downloading and installing this Nvidia hotfix, as it has been known to fix issues in some of our games at the moment -
https://nvidia.custhelp.com/app/answ...tail/a_id/5046

Hi GGR101,

Thanks for getting in touch. Are you able to upload a picture of the error message you are getting so I can investigate this?

Also, are you running any conflicting software in the background you can shut down through Task Manager, that might be interfering? Anything such as game overlays, VoIP programs?

Hi TheSuperStarZ, welcome to the forums and thanks for getting in touch.

There should be an option to change this in the Siege Settings menu, which region are you playing from can I ask?

Also just to be sure, you are having problems with the Siege in game chat and not Uplay chat in game?

Thanks.

Hey Fishy.GNP, sorry you are still having this problem.

You said you have tried a lot of fixes online for this already. Can I confirm you have tried our fixes for this on our site here, as well? -
https://support.ubisoft.com/en-GB/fa...bleshooting-R6

Can I also ask if you are using any game overlays in the background that may be interfering with the game?

If you are using Windows 10, would you be able to try the following as well -

- Right click on the Volume/Sound icon in your Taskbar and click Open Sound Settings.
- Scroll down until you see the Advanced Sound Options, below that should be... Read more

Thanks for that An11mo, if your software that you have installed is not causing lag or performance issues and if you are running the latest drivers for Windows and your GPU, there are still a lot of options you can try.

You could try verifying the game files of Siege in Uplay in case any supporting software is missing.

Can I ask if you have also updated your motherboards BIOS after installing the new CPU?

Another thing you can try is some connectivity troubleshooting for your connection to the game -
https://support.ubisoft.com/en-gb/fa...inbow-6-Siege/

... Read more

Thank you Rebel_and_Fight for the report, I will escalate this to our game team to see if we can get a fix.

Thank you for all your help so far.

Hi Francisco._. thanks for getting in touch with us.

Could you try the following for me? -

- Go to the Twitch.tv website and click on your profile icon in the upper-right part of the screen
- Go to Settings and then the Connections tab
- Scroll down to the Other Connections section
- Locate Ubisoft Connect and click the Disconnect button. Select Yes to confirm
- Go to https://drops-register.ubi.com/ and ensure you are signed in to the correct Twitch and Ubisoft account
- Click Activate my Account once you have confirmed that the username showing is the username for your desired Ubisoft account

Let me know how you get on!

Hello everyone who has got in contact with us in the last 3 weeks and thanks for reaching out to us.

I've checked the stats and accounts over of - Der_Kanzler_, phillybusterr, MehLevyyy, Rashid_T, NotSoHotNoob

I've now unlocked the Operator club challenge for you, please check when you get a moment.

Happy days

Hey SkyHarmic thanks for getting in touch.

For any player that wishes to report another player for cheating, hacking or toxic behaviour, we ask players contact us through DM at -

Facebook Support - https://www.facebook.com/UbisoftSupportUK/

OR

Twitter Support - https://twitter.com/... Read more

Hello SynthLaserWave,

Sorry this happened to you first of all.

This issue with the map has not been reported to our team.

What PC platform are you playing on? Could you try verifying your game files for me? Then try to play a game on that map again.

Can I also ask if this happens in any certain game modes?

Hello everyone thanks for getting in contact and sorry this has happened to you.

I understand you created a ticket LuftWaffle0 to appeal this ban. Do you have the case number you can give me?

Please check this in depth FAQ on how BattleEye works for more information in the meantime -
https://support.ubisoft.com/en-GB/Fa...ing%20BattlEye

You can also reach out to BattleEye about this directly, as well as our support site.