Ubi-Milky

Hey ind0m1tabl3,

Did you make sure your computer is using using your dedicated graphics card and not the onboard CPU graphics, like in the link Ubi-Viral posted above?

Hey everyone, this is a known bug at the moment that our game team are aware of.

In particular, the players weapon and footstep audio cuts out mid-match and music missing appears to be missing from the game.

Please keep an eye on our updates and announcement section of the forum for any patches and fixes for this.
You can also check out our known issues log here -
https://trello.com/b/Y5tmaX2N/hyper-scape-known-issues

Thanks!

Thanks for the update on uninstalling the Mirillis Action program CCPG.

For anyone else experiencing this, please try this solution and Ubi-Virals troubleshooting and let us know how you get on.

Thanks for the feedback on this. At the moment it hasn't been disclosed where the HyperScape server locations are, but its still early on and this is why we have betas to collect information on how the game is performing and any suggestions on how to make the game better.

Please keep an eye on our announcements page for any updates on servers and anything else -
https://forums.ubisoft.com/forumdisp...eta-Discussion

Hi there CaiqueJuan

You can contact us in 3 languages at the moment - English, French and German.

If you let me know your preferred one, I can redirect you to the right service or if you are able to use a translator to type in the above languages, we can try to help.

Alternatively, if you'd like to receive support in your native language, you're welcome to create a support case on our website using the link below, and an agent will get back to you:
https://support.ubisoft.com/Cases/New

Hi Yuuta,

Sorry to hear you are unable to download the game. Are you receiving any particular error messages? Or how much progress do you make with the download before it is interrupted?

Any images you can upload would be very helpful.

Hi everyone,

For anyone with long matchmaking times, what region are you playing from? Please let us know in your messages or edit previous posts if you can.

Its always worth taking a look at our HyperScape connectivity troubleshooting to see if you can improve your connection - https://support.ubisoft.com/en-GB/faqs/56613

For anyone experiencing any Vulkan.dll errors -

Make sure your AMD / NVIDIA drivers and Windows OS are currently up to date here -

- NVIDIA https://support.amd.com/en-us/download]AMD
- AMD https://www.nvidia.com/Download/index.aspx

Also, make try to make sure, you are using your dedicated graphics card and not your computers built in graphics -
... Read more

Hey kreetchy,

Im not sure what you mean by the title of your thread but for any connectivity issues, I would recommend having a look at this guide for HyperScape first -
https://support.ubisoft.com/en-GB/faqs/56613

Hey abysll,

To help with rubber banding and lag try enabling Vsync in the settings menu.There are more steps we can take with Vsync, but it depends on if you are using AMD or Nvidia.

Can I ask have you recently updated your graphics card and windows build? This is always a good first step with performance issues.

Do you have any overclocking software or game overlays running in the background as well? This can sometimes cause issues.

As for any connection problems I would advise following the steps in this guide -
https://support.ubisoft.com/en-GB/faqs/56613

Thanks for getting back to me,

Can you launch the game when you are able and let me know if this solves your mic issues? Thanks

Hey!

What kind of mic/headset are you using?

Do you have anything running in the background, software wise like a anti-virus, game overlay or overclocking software that might be interfering?

We've had problems lately with anti-virus that meant users had to whitelist their game launcher and Rainbow Six in the program, as it was causing odd behaviour.

Hi there,

For problems with your mic, please see the troubleshooting steps in this thread -
https://www.reddit.com/r/Rainbow6/co...oubleshooting/

Let me know if this works for you or not, then we can investigate this further

Hi there,

Thanks for getting in touch!

Sorry to hear your unable to select a different language other than Russian and simplified Chinese.

First of all, it may be worth your while Verifying the game files through Epic, this would help reinstall any missing or broken files -

- Navigate to the game in your Library and click on the three dots
- Once open, click Verify in the drop-down navigation.

There is another fix for this issue, but it would require you to uninstall the game through Epic and reinstall it via Uplay in order to have the other Audio available

If you could try these steps -

- Close Anno 1800 completely.
- Open Uplay PC and then under Games, left click on the Anno 1800 game tile.
- Choose Properties on the left-hand side of the game's overview.
- In the section General you have a drop down menu for languages.
- Click on it and select the audio language you would... Read more

Hi TheRealDacuber,

Welcome to the forum.

You make a good point about the re spawn mechanic, I will definitely pass this feedback on to the team, thank you.

Feel free to get back to us if you have any other suggestions you think might improve the experience

Thanks oliver,

That is really helpful, thank you for uploading. I will attach this image to another report about the leaderboards.

Hi there,

Sorry to hear a few of you have been experiencing this, is it possible to get a video of someone displaying this as well as the image provided?

I will report this to our game team in the meantime.

Hi there thanks for getting in contact with us and welcome to the forums!

Can I ask if this happens on any particular tracks and on any particular game modes?

Hey Zephoxz,

Not a problem. Please let us know how you get on with support. Another member of the forum suggested under clocking their GPU as a temporary fix, although I know that is not ideal, but it seemed to work for the player.

EDIT: Merged threads