Ubi-Milky

Hi there asmoth!

Thanks for getting in touch. 50.134? Wow I wish I could get a time like that. At the moment with all the new players since the games launch, its been reported that there are some delays with the leader boards and peoples rankings.

We suggest waiting a few hours to see if it updates, as we have been told the data and times have not been lost, it just takes a little while to update on our side for now.

Hey Zephoxz,

I realise you are using our support site, hope they are able to help you with this issue.

In case you come back to this post, you mentioned you use Windows Defender, could you make sure Siege is whitelisted in Windows Defender settings so it doesnt see it as a threat.

As well as this, if you run Task Manager, then go to start up programs and look to see if there are any programs you can disable that may be running in the background causing crashes, then restarting your computer without those programs running, this is known as a clean boot.

Do you happen to use any game overlays that maybe causing the game to crash?

Let me know how you get on with support.

Hey levi, thanks for getting in touch.

Sorry to hear you are frustrated with Siege mechanics. The game automatically can temporary ban players who have had several disconnects. Our agents are unable to over turn these bans. The game sees disconnects as players trying to drop out of games deliberately, making teams unbalanced and giving an unfair advantage to one team.

I understand your frustration and we are working on ways to solve this.

Hey Botnuja,

Welcome to the forums.

Can I ask when this issue started occurring? We have had maintenance on consoles for the past 2 days.
Depending on which platform you may find the following troubleshooting guides useful -

For PS4 players -
https://support.ubisoft.com/en-GB/fa...Siege-PS4-R6S/

For Xbox players -
... Read more

Hey there,

You can contact us in 3 languages at the moment: English, French and German.

If you let me know your preferred one, I can redirect you to the right service or if you are able to use a translator to type in the above languages we can try to help.

Alternatively, if you'd like to receive support in your native language, you're welcome to create a support case on our website using the link below and an agent will get back to you:
https://support.ubisoft.com/Cases/New

Thanks!

Hi there,

Thanks for getting in touch.

If this happened a few years ago, can I confirm you were playing Siege through Steam?

If so, this article may help answer a few questions for you -
https://support.steampowered.com/kb_...4044-qdhj-5691

Hi KINGBEE,

Thanks for providing other players with your solution to this.

I can confirm we are experiencing crashes on PC at the moment and we are working on a fix.

Please see this link for more information -
https://support.ubisoft.com/en-GB/Ne...ix-Siege-on-PC

Hey levent,

Thanks for getting in touch!

I'm afraid I am unable to view those file uploads.

I've just checked our Support Page and it is currently working. Would you be able to make a support ticket now by scrolling down the page and attaching your files?

Here's the link -
https://support.ubisoft.com/en-GB/Cases/New

Hi Colossal,

If you would like to offer any feedback on maps, please feel free to do so here -
https://forums.ubisoft.com/forumdisplay.php/1080-Maps

Our Siege Devs often check these forums for player feedback and suggestions to improve the game for everyone.

Hey there,

Sorry to hear you are having trouble trying to progress, is it possible you could upload an image of this happening so we can look into this further? Thanks!

Hi kiia_9,

Welcome to the froums. As it stands, if a game crashes mid game or if players get disconnected,possibly due to DDoS, the game removes MMR and ELO for all players in that team, as the game thinks one of the players on one of the teams may have been cheating.

We are currently unable to adjust MMR and ELO as this is automatically handled by the game.
I understand your frustration and we are working on ways to solve this and make it fairer for everyone.

Hi there,

You can contact us in 3 languages at the moment: English, French and German.

If you let me know your preferred one, I can redirect you to the right service or if you are able to use a translator to type in the above languages we can try to help.

Alternatively, if you'd like to receive support in your native language, you're welcome to create a support case on our website using the link below, and an agent will get back to you:
https://support.ubisoft.com/Cases/New

Hi Primate27, thanks for the feedback.

We are working on ways to solve this everyday as we get contacts about ping fairly often.
Can I ask what data centre you are connected to?

For any more updates on this issue,we reccomend to checking our updates section on Siege here -
https://forums.ubisoft.com/forumdisp...-Announcements

Hey BlackPhoenix,

Thanks for getting in touch, after checking your case I can see you are experiencing these issues which is because you have double NAT, speaking to your ISP can help remove these restrictions so your connection only has to pass through one router.

In the meantime, the ping issues are being worked on round the clock, yesterday and today we have been working on it, but I understand players frustrations and we appreciate everyone's feedback.

Hey ColossalKenie,

Thanks for reaching out to us. I understand your frustration and we are working on ways to solve this and make it fairer for all players involved.

We are currently unable to adjust MMR and ELO as this is automatically handled by the game, but I will pass on your feedback.

Hi there,

Sorry to hear that some of the Solo tracks are not available to you.

This issue is known to the game team and they are busy working on a fix. Please see our 'Known Issues' thread in this forum here -
... Read more

Hi there,

Welcome to the forums, I hope you don't mind, I moved your post from the PC section to this Console section of the forum, in case any other console players have the same issue.

Would you mind trying some of these troubleshooting steps in the link below and letting me know if it works for you? Thanks!

https://support.ubisoft.com/en-GB/fa...oubleshooting/

Can I also ask if you are using a disc copy of the game or digital? As I believe the section in the article about restoring licences and rebuilding database may help you.

Hi there,

You can contact us in 3 languages at the moment: English, French and German.

If you let me know your preferred one, I can redirect you to the right service or if you are able to use a translator to type in the above languages we can try to help.

Alternatively, if you'd like to receive support in your native language, you're welcome to create a support case on our website using the link below, and an agent will get back to you:
https://support.ubisoft.com/Cases/New

Hey sorry to hear your having problems connecting to Siege.

Has this happened previously or just started happening today and do you get any ping warnings?
The first port of call to fix this would be to close down the game completely and then relaunch it, resetting its network connection.

Let me know if you are still experiencing these issues.

Hi there,

Thanks for getting in touch with us and welcome to the forums!

If you could post a picture / a video of this happening as well as your specs that would be most helpful, thank you!