Ubi-Milky

Hi Francisco._. thanks for getting in touch with us.

Could you try the following for me? -

- Go to the Twitch.tv website and click on your profile icon in the upper-right part of the screen
- Go to Settings and then the Connections tab
- Scroll down to the Other Connections section
- Locate Ubisoft Connect and click the Disconnect button. Select Yes to confirm
- Go to https://drops-register.ubi.com/ and ensure you are signed in to the correct Twitch and Ubisoft account
- Click Activate my Account once you have confirmed that the username showing is the username for your desired Ubisoft account

Let me know how you get on!

Originally Posted by MetropolX
I have the same problem, i also have 20 terro hunts completed but the reward is not unlocked check my stat link here

https://game-rainbow6.ubi.com/en-us/...302f/terrohunt

I've sorted that out for you buddy, please check your club challenges after a few minutes ... Read more

Hello KhyrosSentinel, sorry this has happened to you.

Please reach out to us through DMs at -

Facebook Support - https://www.facebook.com/UbisoftSupportUK/

OR

Twitter Support - https://twitter.com/UbisoftSupport

We will try our best to investigate this for you. ... Read more

Hello SynthLaserWave,

Sorry this happened to you first of all.

This issue with the map has not been reported to our team.

What PC platform are you playing on? Could you try verifying your game files for me? Then try to play a game on that map again.

Can I also ask if this happens in any certain game modes?

Hello sghirian,

Sorry you are disappointed with your MMR loss. We have recently published an article that explains how this currently works with rollback and ranking, please check it out here and apologies for your frustration -
https://www.ubisoft.com/en-gb/game/r...ZTG2ttIi3IIN9Y

Hello ElectricBread1,

In order to look into this for you, please reach out to us about your ban, by DM and we can investigate this further for you.

Please contact us here -

Facebook Support - https://www.facebook.com/UbisoftSupportUK/

Twitter Support - https://twitter.com/UbisoftSu... Read more

Hello CIueIessMaybe and IrnBruBro, welcome to the forums!

We can check what platform IDs are connected to what Ubisoft accounts you may have, if you reach out to us through DMs via social media, here -

Facebook Support - https://www.facebook.com/UbisoftSupportUK/

Twitter Support - https://twit... Read more

Apologies for the frustration this has caused TinBag4596. Support are unable to lift temporary bans for disconnects as this is handled automatically by the game.

We are working on ways to tackle DDoS and encourage players to report this to us through our social media pages to help us fight it.

What we ask for is -

- Name of the hacking players
- Date and exact time of the match
- A video clip showing any evidence or of players names

If you do wish to report these cheaters, please reach out to us through DM at -

Facebook Support - https://www.facebook.com/UbisoftSupportUK/... Read more

Hi Majer thanks for getting in touch, the usual time to wait between name changes, until you can change it again is 30 days.

I can tell you after the 12th of August you should be good to change yours

Hi ManlyPapa,

Thanks for reaching out to us and sorry this is happening to you.

Can I ask what steps you have taken so far and do you have a case number ongoing?

Hi An11mo_TwitchTV,

Thanks for getting in touch.

What PC platform are you playing on and have you got any software running in the background since installing your new CPU if you check Task Manager?

Can I also ask what CPU you are using?

Thanks.

Hey there Salamandre12020,

Thanks for getting in touch.

Here are the system requirements for Anno 1800 -
https://support.ubisoft.com/en-US/Fa...-for-Anno-1800

From a glance, it might be that your set up just has enough Vram from your Graphics card to manage playing the game, but it wouldn't be ideal the further you got into the game and the more demanding assets it had to load up.

How much physical storage in GB do you have left on your hard drive? The recommended is 60GB.

Are you running any software in the background whilst playing such as overclocking software, anti-virus or game overlays?

Hi Ben,

Thanks for getting in touch and welcome to the forums.

At the moment this mission 'The Ice Brigade' is on our known issues list for Anno 1800.

Did you destroy or interact with the harbour in a particular way before beginning the quest?

I would like to invite you to please create a support ticket so we can help you with this further, here -
https://support.ubisoft.com/Cases/New

If you mention this is a known issue, please would you attach your save file to help with our investigation? Thank you!

Hi Epic-nox,

Thanks for getting in touch with us. I don't believe this would be the case for content creators unless they were Ubisoft employees.

However, my best advice would be to reach out to us through DMs here, for more information -

Twitter - https://twitter.com/Ubisoft
Facebook - https://www.facebook.com/UbisoftUKOf...ir=81174647292

Hi xyz.Stand-in,

Thanks for getting in touch. Sorry this happened to you in game.

What might have happened here, was that the game detected a cheater on your team which is why even with a win, MMR was deducted for everyone on the winning team.

For a more in depth explanation on how MMR rollback works please see this in depth article -
https://www.ubisoft.com/en-gb/game/r...BRK6Ny33KzTtgL

Hi there sidnejunior11,

This support Forum is for English support if you could translate any further posts into English for us and other players that would be grand.

I believe this information contained in this link will help you -

https://support.ubisoft.com/fr-FR/Faqs/000036364

Hi Rebel_and_Fight,

Thanks for providing that image.

Is this your video you uploaded or another players?

Do you know if this happens only on this map or others as well and do you know if this happens with all projectiles that can be thrown?

Thank you.

Hello again Hier0nimus,

If you can supply us with more information on the Propaganda of the Deed achievement through our Support site, that would be very helpful, as would any one else experiencing this issue as well.

I have replied to your thread ... Read more

Hey Humility925,

Thanks for contacting us about this. I see you have two legendary specialists, but after loading the game back up, are you still missing your Defector rewards?

Are you able to upload a picture for us, for context? Thanks

Hello Hier0nimus,

In answer to your questions -

The issues you have said people have reported with the Propaganda of the Deed quest has not been reported to the game team, as no one from what I can see, has provided us with enough information on it through Support.

The issue with the Chartered Company achievement is known to us and regrettably, players are asked to try to reach this again on another save, in order to unlock the reward.

If you would like to help us investigate these issues, we ask players to go to our Support Site, failing that, to reach out to us through DMs, at our Social Media pages -

Facebook Support - ... Read more