Ubi-Milky

Hey jcriss47403,

Welcome to the forums.

What are you doing in the game when this happens? Are you able to load a previous auto save and does this sound disappear?

Are you able to upload a video of this happening in your game? Thanks!

Hi Rfeuk,

Thanks for reporting this. Have you tried altering your games graphics settings and if so does this issue persist?

Also just checking, have you recently updated your drivers? Nvidia released a hotfix recently that patched certain graphical and loading issues in some of our games -
https://nvidia.custhelp.com/app/answ...tail/a_id/5046

It may be worth downloading and checking out.

Hello Batchiball1,

Welcome to the forums!

I can confirm Hiro_Persephone is correct in stating this DLC has not been released yet, it is due out later this year

Keep your eyes peeled here, for any updates - https://forums.ubisoft.com/forumdisp...-Announcements

Hey Rfeuk,

Thanks for this observation, I will move this thread to our Feedback section, thank you!

Aye aye Capt_Flameheart!

Thanks for posting this information and helping our player out.

O7

Hi rastercubed,

I've moved your post and created a new thread to keep that other thread on topic.

Are you able to give me some more information on this bug, as I cant seem to locate any old threads discussing this, thanks.

Originally Posted by chetkowa
I have run into same problem, and Support wont let you log a ticket at all. And since I live in Norway, the site also sent me on a small support roundabout.

Hello chetkowa, apologies you were unable to create a ticket at the time.

If anybody ever has trouble trying to connect on our Support Site to make a case or start a chat, you can always reach our Social Media support at -

... Read more

Hi there grishmabeli6,

Welcome to the forums. I believe the problem your friends are having, may be because of their location.

Sometimes players living in Halls may have their connection pass through 2 or 3 routers which is called double or triple nat and this can cause connectivity problems when trying to run the game and connect to each other.

Usually people with double/triple nat can talk to their ISP and ask them to completely bypass another router in your set up, so that data only goes through one router improving connectivity and permissions, but I am not sure this would help in your case because Im assuming your internet connection is provided by your College?

In that case, please could you and your friends all try following this tips in this article to improve your connection -
... Read more

Thank you White_Mask for posting your work around for the connectivity error code FFF0BDC0.

Merged various Violet error codes to one thread -

Further to what Ubi-Viral and UbiMorning have suggested, if anyone can provide any video footage of this happening this will be very useful.

We would like know if you were ever able to launch and play the game? If so, when did this error happen?

Could anyone experiencing this please submit your system files such as dxdiag and msinfo to help us get a better understanding of this isssue.

You can do this by submitting a ticket on our support site, near the bottom of the page via this link - https://support.ubisoft.com/en-gb/Cases/new

Thank you for everyone's communication so far.

Hey ind0m1tabl3

I've made a case for you with our game team, the number is - 12282282
If you try logging in later today, see if you can now upload your system files.

Typically we try to respond within 48 hours after you have uploaded your files, hope this helps you.

Let me know how you get on with this

For everyone still experiencing this issue -

'Your drivers are out of date' OR 'vkGetPhysicalDeviceMemoryProperties2'

Please make sure your GPU is supported at minimum spec and you have latest drivers.
Here are the system requirements for the game -
https://support.ubisoft.com/en-GB/fa...r-Hyper-Scape/

To help them with their investigation, please include in your posts -

- What version of Windows are you using?
- What graphics card/video driver are you using?
- Do you have both the game and the Uplay PC Launcher on the same hard drive?

The game team are aware of these issues and they are active... Read more

Hi there Solrack2406,

Welcome to the forums!

To update your Windows OS -
Select Start > Settings > Update & Security > Windows Update

To update your Graphics first find out what model GPU you have installation and whether you are using AMD or NVIDIA graphics cards.

For Nvidia follow this link -
http://www.nvidia.com/Download/index.aspx

For AMD try this link -
http... Read more

Hi everyone,

Just an update, the game team is aware of crashes happening when starting a match.

They are currently looking for more information on this from the forums.
If you are experiencing it, please also contact Ubisoft Support here, and upload your system files -
https://support.ubisoft.com/en-gb/Cases/new

For now, a work around is lowering your settings and seeing if the crashes persist.
Additionally, verifying your game files can help.

For any updates on this issue, please see here -
... Read more

Hi everyone, I've seen this question come up a lot in the forums so I have placed a sticky thread here to help.
If you are experiencing any kind of performance issues or crashes, its best to check first of all, your PC specs can match the games requirements, here -


Minimum requirements needed to run HyperScape -

Operating System Windows 7, Windows 8 or Windows 10 (64-bit versions)
CPU Intel Core i3 3220 @ 3.3GHz or AMD FX-4130 @ 3.8Ghz
RAM 6 GB
Graphics Card NVIDIA GeForce GTX 660 (2 GB), AMD Radeon HD 7870 (2 GB) or Intel HD 520
Hard Drive 30 GB available storage
Sound Card DirectX-compatible Sound card card with latest drivers
Peripherals Windows-compatible keyboard and mouse, or controller


Recommended requirements for optimal performance -

Operating System Windows 7, Windows 8 or Windows 10 (64-bit v... Read more

Hi there amder16468,

Thanks for getting in touch, can I ask do you need help uninstalling the game from your Uplay launcher?

Hi everyone,

Ive merged a lot of threads into this one mega thread about the Vulkan.dll issue you are all experiencing.

For the Vulkan.dll file is missing error and the “vkGetPhysicalDeviceMemoryProperties2 could not be located” message, we advise to please to make sure your GPU card is supported at the minimum systems spec requirements here -
https://support.ubisoft.com/en-GB/fa...r-Hyper-Scape/ and that it has the latest driver updates.

The game team are aware of this and they are currently working on a fix.
For any updates on this issue, please see this link -
... Read more

Hi Futurp_

Sorry to hear this did not help.

Can you try verifying the games files in Uplay? This will hopefully download any components that are missing.
Other than that if you perform a quick google search for VCRUNTIME140_1.dll you will find that you can download it. If you try doing this, make sure to restart your computer afterwards, then see if you can launch the game.

Let me know how you get on.

Hey thanks for getting back to us with that and sorry it did not help your situation.

My advice after trying the suggested troubleshooting without any improvement, would be to submit a support ticket on our support site and upload your MSINFO and DXDIAG so we can investigate if you have any abnormalities in your set up or anything that may cause issue, so we know if it is coming from our side or yours.

Here's is the link - https://support.ubisoft.com/en-gb/Cases/new

If support provide you with a solution please let us know in the forums for anyone encountering the same exact ... Read more