Ubi-Milky

Hi Gavinac,

Thanks for getting in touch. The game sees disconnects as players trying to drop out of games deliberately and will adjust MMR for all players on the team, if this happens often the game will give an abandonment sanction.

Did you happen to be wining the match? And do your disconnections happen often?

I understand your frustration, and we are working on ways to solve this.

Hello everyone,

Are you still experiencing these issue today?
We have had some maintenance work done over the past two days on console that may have affected your ability to connect.

Please get back to me if you are still having problems connecting.

Hi there,

Thanks for getting in touch with us and welcome to the forums!

If you could wait another few hours as sometimes it can take up to 24 hours for Twitch Prime drops to appear onto your account.

If it hasn't appeared by 24 hours time, would you please get back to us and let us know and we can look into this further for you, thanks!

Hi xyz.Stand-in,

Thanks for getting in touch, we appreciate any reports on cheaters in Siege and we ask players to reach out to us on through our social media accounts on Facebook and Twitter with any evidence in the form of player names, videos and the date and time it happened, then either tag us in a message or private message our account and we can look into it further with all the details.

EDIT: Merged threads with cheating/hacking reports from players

Hi fredrikverden,

Welcome to the forums and thanks for getting in touch.

Please be assured, we are able to ban console players for using DDoS and we take this very seriously.

We do appreciate any help in reporting hacking and cheating in our games and we encourage players to reach out to us on through our social media accounts on Facebook and ... Read more

Thanks for getting back in contact with us.

I appreciate you would like to know Ubisoft’s stance on console players using Keyboard and Mouse in-game. This is a complex topic involving hardware, live services, and security.

At this moment in time we are still investigating and have not made a decision on its use in Siege.

For any updates on this, please keep an eye on our updates section of Siege -
https://forums.ubisoft.com/forumdisp...-Announcements

Hey there, welcome to the forums!

Did you get an abandonment penalty message with the 2 hour ban?

The game can temporary ban players who have had several disconnects. If you have only left the game once, you should be able to rejoin another match after the other match has ended.

If you disconnect a lot from the game, I would advise following these connectivity steps for PC -
https://support.ubisoft.com/en-GB/fa...Six-Siege-R6S/

Other than that, I will be happy to pass on your feedback to the team about ELO. ...

Hey amiralihp34,

Sorry to hear your account has been locked out. Could I ask where you bought your game from?

This is our current approved retailerr list -
https://support.ubisoft.com/en-GB/fa...Ubisoft-games/

Hello everyone,

Because I am unable to find this in our Siege known issues list and because this issue seems to have been happening for a while, I would like help on reporting this bug.

- Would anyone be able to provide video footage of this happening?
- What data centre are you connected to?
- Is there a particular Operator you are playing as when this happens?
- Are you playing on Epic/Steam/Uplay?

Any information will help the game team to investigate this further, thank you.

Hey Yooshy,

Thanks for the feedback.

Unless the player was driving a Delorean this does seem to be a bug. Thanks for reporting it, I'll make sure to pass this on to the game team.

Hi strol3e,

Welcome to the forum and thanks for getting in touch. Are you able to provide an image of this happening so we can look into this?

Thanks!

Hi there,

Welcome to the forum Crizz92!

It does sound like you are experiencing some kind of controller drift, but as you say you have never noticed this in other games up to date, it would be well worth trying what dacSP_Santus posted and changing the deadzone of your sticks in game or even in windows settings as a temporary fix.

Hey NEVOIGN_,

Thanks for getting in touch. Sorry to hear you are having lag and display issues.

What kind of PC specs do you have?

Our minimum requirements as well as recommended settings can be found here -
https://support.ubisoft.com/en-GB/Faqs/000055173

Hi there thanks for getting in contact with us and sorry to hear what is happening with the menu text.

I believe this is either a bug or it may be down to your GPU, as it seems to be below the minimum system requirements.
As its stands we currently benchmark our games against AMD and Geforce, with laptops and notebooks this is a bit harder as we don't fully support them yet with our games.

You can check out the system requirements here -
https://support.ubisoft.com/en-GB/Faqs/000055173

I will however be happy to pass on this information and your screenshot to our devs to investigate further in case of a bug.

Hi CazzaBaby,

Thanks for bringing this issue to our attention and thank you for the information so far.

Could I ask, when the crashes happen and you are navigating your ships inventory, do you have an on-going mission in progress as part of your save and/or have you completed the campaign?

Hi there Mindst4te.514,

Sorry to hear you were unable to restore your save game.
If you like I could look into this if you provided me with your case number?

Did you have any other save files you were able to load or was it just this one save that seemingly got corrupted?

Originally Posted by Invictus_66
Im back to playing Anno1800 and it says I have bright harvest but I dont have an activation key. Is it possible to get it resent?

Hi Invictus,

I would advise you to open a ticket at our support site by scrolling down to the bottom of this page provided and clicking on the link -
https://support.ubi... Read more

Originally Posted by veniskhq
I solved the issue with this simple steps, i searched and load many autosaves until i found the right moment before ship found new world, i saved the game and loaded it again, so simple

Thank you veniskhq for posting your solution. I would advise all players currently experiencing this to do the same quoted above, until our game team can provide a more permanent bug fix for this problem. Please, in the meantime, keep your eyes peeled on our updates and known issues tracker in the forum.

Originally Posted by Ceeneon
Running an AMD Ryzen 5 2600X with an RTX 2060 Super.
Normally the game would CTD with an error message, but after these recent updates, it now just closes with no warning.

Originally Posted by Kittyhunter709
Anno 1800 has been crashing again over 2 months. I haven't played new DLC I did followed setting on this forum and cant find any error file. also missing short cut game file. ...

Read more

Hey, thanks for getting in touch and welcome to the forums!

Im sorry to hear you are experiencing crashes, are you able to give me the exact error code you are receiving or post a picture?