Ubi-MrM

Ubi-MrM



19 Aug

Comment
    Ubi-MrM on Forums - Thread - Direct

@simply-harold Hi, and welcome to the forum !

I've read your report, and I'm sorry to hear that a connectivity Issue in the PC version of Rainbow Six Extraction prevents you from enjoying the game !

In order to isolate the Issue, I invite you to check if the problem persists after verifying the ...

Read more
Comment
    Ubi-MrM on Forums - Thread - Direct

@SugarCazza Hi, and welcome to the forum !

I've taken note of your report regarding crashes when launching the PC version of Rainbow Six: Extraction, and I'm sorry to hear that this prevents you from enjoying the game !

For the purpose of our investigation, I invite you to check the steps of our PC...

Read more
Comment
    Ubi-MrM on Forums - Thread - Direct

@Bryce_The-Rice Understood, thank you for the details !

Your report has been forwarded, and we thank you for all the information provided.

If you'd like to provide additional information, or have any questions, don't hesitate to reach out to us !

Comment
    Ubi-MrM on Forums - Thread - Direct

@PoteznyPalasz Excellent, I'm glad to hear that the skin is available once again !

Don't hesitate to message us if you have questions, or for any other Issue !


12 Aug

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@Unqalome Understood, thank you for the update !

In addition to updating Windows, I also invite you to perform a verification of the game files, with the help of the PC troubleshooting guide I linked previously.

This will help check if anything was corrupted or missing, as this could contribute to the crashing Issue.

As you mentioned encountering problems with graphics drivers, could you tell us the version of the driver installed, as well as the model of card used ?

This information will help our investigation, in order to determine the best po...

Read more
Comment
    Ubi-MrM on Support Forums - Thread - Direct

@tron0150 Understood, thank you for the update !

For the purpose of our investigation, in order to isolate the Issue, I invite you to provide us with the following information :

👉 Model of the monitor used

👉 Does it have the option t...

Read more

11 Aug

Comment
    Ubi-MrM on Forums - Thread - Direct

@PoteznyPalasz Understood, thank you for the update !

For the purpose of our investigation, a case has been created.

You can access it via our ...

Read more
Comment
    Ubi-MrM on Support Forums - Thread - Direct

@xSH4D0Wx308 Hi, and welcome to the forum !

I've taken note of your report, and I'm sorry to hear that a crashing Issue prevents you from enjoying For Honor !

Your post has been moved to the dedicated Player Support section, to bring it the best possible support.

To isolate the Issue, in addition to the steps you've already done on your end, I invite you to check the steps of our dedicated ...

Read more
Comment
    Ubi-MrM on Forums - Thread - Direct

@PoteznyPalasz Hi, and welcome to the forum !

I've taken note of your report, and I'm sorry to hear that a skin for IQ went missing in-game !

In order to isolate the Issue, I invite you to check if the problem persists after checking the game files, with the help of this article.

Th...

Read more

06 Aug

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@TXT_Strautsnipe Hi, and welcome to the forum !

I've taken note of your report, and I'm sorry to hear that this launch Issue prevents you from enjoying For Honor !

To bring you the best possible support, this post has been moved to the Player Support section.

In order to isolate the Issue, I invite you to check if the problem persists after following the steps of our PC troubleshooting guide, which helps solve most of the Issues encountered on that platform.

...

Read more
Comment
    Ubi-MrM on Support Forums - Thread - Direct

@AimBhaap Hi, and welcome to the forum !

I've taken note of your report, and I'm sorry to hear that an Issue with invites impacts your in-game experience with your friend !

This post has been moved to the Player Support section, to bring it the best possible support.

For the purpose of investigation, can you tell us which platform you and your friend are encountering the Issue on ?

This will help us determine the best possible solutions.

If you have questions, or for any other Issue, don't hesitate to reach out to us !


05 Aug

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@NayNate Hi, and welcome to the forum !

I've taken note of your message, and I'm sorry to hear than an error is preventing you from enjoying For Honor !

In order to determine the best possible solutions, I invite you to close Ubisoft Connect, restart it as an admin, and check if the game tile mentions the free week before attempting to launch the game.

If the problem persists after that check, or if you have questions, don't hesitate to reach out to us !

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@PabloCA3 Hi, and welcome to the forum !

I've taken note of your question regarding Heroes purchased in the For Honor Free Week, as well as the details provided.

Progress with the heroes is carried over when you purchase the game.

Depending on the edition, the Heroes themselves might need to be purchased.

For more information on the subject, I invite you to check our article dedicated to the different ...

Read more
Comment
    Ubi-MrM on Support Forums - Thread - Direct

@D_BEAST-CT Hi, and welcome to the forum !

I've taken note of your report, and I'm sorry to hear that this blue screen Issue prevents you from enjoying Rainbow Six: Siege !

Your message has been moved to a dedicated thread in the Player Support section of Rainbow Six: Siege, to provide you the best possible support.

In order to isolate the issue, I invite you to check if the problem persists after following the steps of our ...

Read more
Comment
    Ubi-MrM on Support Forums - Thread - Direct

@Soldier_of_Dawn Understood, thank you for the videos !

They have been forwarded to the relevant Team, along with the details provided, and we thank you for them !

The investigation is ongoing, and as soon as new information is available it will be posted to the forum.

We thank you for your patience and understanding, and if you have questions, or for any other Issue, don't hesitate to message us !

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@argelio3251 Hi, and welcome to the forum !

I've taken note of your report, and I'm sorry to hear that a launch Issue prevents you from enjoying For Honor on PC !

For the purpose of our investigation, in order to offer you the best possible support, I invite you to provide us with the following :

👉 Is there an error message when launching the game ?

👉 What platform are you launching the game from (Epi...

Read more
Comment
    Ubi-MrM on Support Forums - Thread - Direct

@Dead4shoT Hi, and welcome to the forums !

We can only help in English on this forum.

This is because we prefer to avoid automatic translation tools if we can, as this can lead to misunderstandings.

I invite you to post your message over on the French forums, which will allow you to get the best possible support.

You can also contact us directly, through our ...

Read more
Comment
    Ubi-MrM on Support Forums - Thread - Direct

@TotallyDragen Perfect, thank you for the update !

I'm glad to hear that you can enjoy the customization features of For Honor again.

Don't hesitate to reach out to us if you have questions, or for any other issue !

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@AthenaLTS Hi, and welcome to the forum !

I've taken note of your report, and I'm sorry to hear that For Honor did not upgrade to the Standard Edition after your purchase !

In order to isolate the Issue, as the free week has now ended, can you tell us if the problem persists ?

This will help our investigation, in order to determine the best possible solutions.

Don't hesitate to let us know if you have questions, or for any other Issue !

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@bunkergex Hi, and welcome to the forum !

I've taken note of your message, and I'm sorry to hear that there has been an Issue with your order of the Collector Edition of For Honor.

For the purpose of our investigation, a case has been created.

You can access it via the ...

Read more