Ubi-MrM

Ubi-MrM



29 Sep

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@TimesLostArc Understood, thank you for the update !

Don't hesitate to let us know as soon as you've made the test, or if you have any questions !

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@W-J-Merkatz Hi, and welcome to the forum !

I've taken note of your message, and I'm sorry to hear that an Issue with convoys is impacting your experience in The Division 2 !

Your report has been forwarded to the relevant Team, and we thank you for it.

If you have questions, or for any other issue, don't hesitate to reach out !

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@Ninro_ Thanks for the details !

If you check the steps of our dedicated PC troubleshooting guide, which includes steps such as checking the game files for anything missing/corrupted, or the GPU driver, does the Issue still happen ?

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@suschunga Hi !

I've taken note of your screenshots, and I wanted to thank you for all the information provided !

Your messages have been merged to this post, in order to gather the reports in one place.

The images have been forwarded to the Team for investigation, and we'll reach out to you if additional information is needed.

If you have questions, or for any other Issue, don't hesitate to message us !

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@HankFett Hi !

I've taken note of all the details you've provided, which have been forwarded to the Team for investigation, and I wanted to thank you for your report.

We'll reach out to you if additional information is needed, and in the meantime, if you have questions, or for any other Issue, don't hesitate to reach out !

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@markus_primus Understood !

I've also forwarded your message to the Team, along with the information provided.

We'll let you know on the forum as soon as updates are available.

In the meantime, don't hesitate to message us if you have questions, or for any other Issue !

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@Heimdall__PL Hi !

I've taken note of your reply regarding clips.

They are an integral part of our investigation, as they will help us isolate the Issue and determine the best possible solutions.

For more information on screenshots, you can check our dedicated article.

If you have questions, or for a...

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Comment
    Ubi-MrM on Support Forums - Thread - Direct

@BT3241 Understood, I've taken note of the feedback in your message.

If you have questions, or for any other issue, don't hesitate to reach out !

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@nongenuine Understood !

If the Issue also happens with the second manhunt bounty, I invite you to add a screenshot of the problem to your report.

This will help our investigation, in order to determine the best possible solutions.

In the meantime, if you have questions, or for any other Issue, don't hesitate to reach out !

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@Dieze Understood, thank you for the details !

The Issue has been reported to the Team, and an investigation is ongoing.

As soon as new information is available, we'll let you know in the forum.

We thank you for your patience and understanding, and in the meantime, if you have questions, don't hesitate to let us know !

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@Baldao_013 Hi, and welcome to the forum !

I've taken note of your report, and I'm sorry to hear that an Issue with the Chem Launcher prevents you from switching to other weapons !

For the purpose of our investigation, in order to isolate the Issue, I invite you to provide us with the following elements :

👉 Video of the Issue (Youtube/Dailymotion link for example)

👉...

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Comment
    Ubi-MrM on Support Forums - Thread - Direct

@Oatiecrumble @suschunga Hi !

I've taken note of your updates, and I'm glad to hear that the Issue with the skins for the Carbine 7 has been resolved !

En...

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Comment
    Ubi-MrM on Support Forums - Thread - Direct

@BortolinDiego Thank you for the information !

For the purpose of our investigation, I invite you to provide the details about the other missing agents directly on your case, through our Help website.

A specialist will then get back to you as soon as possible, and check with you what can be done.

We thank you for your patience and understanding in the meantime, and if you have questions, or for any other Issue, don't h...

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28 Sep

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@cB_hc76 Understood, thank you for the update !

Enjoy the game, and in the meantime, if you have questions, or for any other Issue, don't hesitate to message us !

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@Ninro_ Understood, thank you for the update !

For the purpose of our investigation, can you let us know what type of GPU/CPU and how much RAM your PC has ?

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@N3mB0t No problem, thank you for the update !

@AggressAffect ...

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Comment
    Ubi-MrM on Support Forums - Thread - Direct

@Optimus_Ezio Understood, thank you for the update !

If the display problem ever happens again, I invite you to provide us with the following elements, in order to isolate the Issue :

👉 List of the steps performed in-game shortly before the problem occurred

👉...

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