Ubi-MrM

Ubi-MrM



22 Sep

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@CT9AIX Hi, and welcome to the forum !

I've taken note of your report, and I'm sorry to hear that you're also encountering an Issue with the boat !

For the purpose of our investigation, I invite you to provide us with the following :

👉 Video of the problem as it happens

👉 Upload of your save to the cloud, using our ...

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Comment
    Ubi-MrM on Support Forums - Thread - Direct

@NightWish36 Hi, and welcome to the forum !

I've taken note of your report, and I'm sorry to hear that a launch Issue prevents you from enjoying Assassin's Creed: Valhalla on PC !

In adition to the steps already performed on your end, I invite you to check out our dedicated PC troubleshooting guide.

It helps solve most of the Issues encountered on that platform, with steps such as checking background apps for possible software conflicts, or updating the GPU driver...

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Comment
    Ubi-MrM on Support Forums - Thread - Direct

@mjrou812 Hi, and welcome to the forum !

I've taken note of your report about a crash happening when launching Assassin's Creed: Valhalla on Xbox Series X, and I'm sorry to hear that this is impacting your experience !

Your message in another thread has been merged to this one, in order to bring it the best possible visibility.

For the purpose of our investigation, in order to isolate the Issue, I invite you to let us know if the problem persists after following the steps of our dedicated ...

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Comment
    Ubi-MrM on Support Forums - Thread - Direct

@xKCS Hi, and welcome to the forum !

I've read your report, and I thank you for the video provided !

Due to Issues with the link, the post was slightly edited.

For the purpose of our investigation, in order to isolate the Issue, can you let us know if a crash happened shortly before the problem occurred ?

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@vancityjack99 Hi, and welcome to the forum !

I've read your report about crashes at the launch of Assassin's Creed: Valhalla on Xbox Series X, and I wanted to thank you for the details provided !

For the purpose of our investigation, in order to isolate the Issue, I invite you to provide us the following information :

👉 When the game crashes and is relaunched, is it launched from the quick resume feature ?

👉...

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Comment
    Ubi-MrM on Support Forums - Thread - Direct

@MikiV6_4u Hi, and welcome to the forum !

I've read your report as well as your feedback, and I'm sorry to hear that you are also encountering this Issue !

For the purpose of our investigation, in order to isolate the Issue, can you tell us which platform you encounter the problem on ?

If you'd like to share additional information, or have any questions, don't hesitate to reach out !

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@bondeondet Hi, and welcome to the forum !

I've read your report as well as the one from @azullFR, and I'm sorry to hear that you've encountered overheating Issues !
...

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Comment
    Ubi-MrM on Support Forums - Thread - Direct

@lemmie88 @SpirantCrayon22 Hi !

In regards to loading times when the game is checking for add-ons, could you let us know if this other ...

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15 Sep

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@klemapibor Hi, and welcome to the forum !

I've taken note of your report about a missing set, and I'm sorry to hear that you haven't received it !

Your message has been moved to the dedicated Rainbow Six: Siege Player Support section of the forum, in order to bring it the best possible visibility.

Due to the problem encountered, I invite you to reach out to us via our ...

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14 Sep

Comment
    Ubi-MrM on Forums - Thread - Direct

@ZHANG-JIA-QI Hi, and welcome to the forum !

I've taken note of your report, as well as the additional screenshot provided.

Your report has been forwarded to the relevant Team, and we thank you for it !

If you'd like to share additional information, or have any questions, don't hesitate to reach out !

Comment
    Ubi-MrM on Forums - Thread - Direct

@fretoroni Hi, and welcome to the forum !

I've taken note of your report, and I'm sorry to hear that an Issue with invites prevents you from enjoying Rainbow Six: Extraction with your friends !

For the purpose of our investigation, in order to isolate the issue, can you tell us if the problem persists after you and your friends try the steps of our dedicated connectivity troubleshooting guide ?

I...

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Comment
    Ubi-MrM on Forums - Thread - Direct

@earclimax3id Hi !

I've taken note of your screenshots and reports, and I can confirm that they have been forwarded to the relevant Team.

The investigation is ongoing, and we thank you for the information provided.

If you have questions, or for any other Issue, don't hesitate to reach out to us !

Comment
    Ubi-MrM on Forums - Thread - Direct

@RiGoR0420 Hi, and welcome to the forum !

I've taken note of your report, and I'm sorry to hear that an Issue prevents you from using the desired display setup in-game.

For the purpose of our investigation, I invite you to check the following :

👉 Backup your important files and update Windows

👉...

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10 Sep

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@viniciusmi00 No problem, thank you for the video !

It has been forwarded to the Team, and we thank you for it !

We'd like to ask you a few questions as well, in order to isolate the Issue :

👉 Can you provide us with saves where Sunken Treasures quests are available ?

👉...

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Comment
    Ubi-MrM on Support Forums - Thread - Direct

@Fabermagno Hi !

I've taken note of your feedback on the matter, and I thank you for the details provided !

As @RisingLegion mentioned (thank you for sha...

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20 Aug

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@Marsovian Hi !

I've taken note of your report, and I'm sorry to hear that the achievement is not unlocking despite reading the father's journal !

In order to isolate the Issue, I invite you to provide us with the following information :

👉 Did you read the full journal ?

👉...

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Comment
    Ubi-MrM on Support Forums - Thread - Direct

@Syntafin Hi, and welcome to the forum !

I've taken note of your report, and I'm sorry to hear that an Issue with resolution seems to force Anno 1800 to run at 3840*2160 instead of the 2560*1440 of your monitor !

For the purpose of our investigation, in order to isolate the Issue, I invite you to provide us with the following :

👉 Does the problem still happen when using DirectX 11 instead of 12 ?

👉...

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Comment
    Ubi-MrM on Support Forums - Thread - Direct

@schmurK01 Thank you for the video !

@pitair1 I've also taken note of your report, and I'm sorry to hear that you are encountering a similar Issue !

For the pu...

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Comment
    Ubi-MrM on Support Forums - Thread - Direct

Hi Everyone !

@terre56 A message for a similar Issue was made on the ...

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Comment
    Ubi-MrM on Support Forums - Thread - Direct

@WeYo Hi, and welcome to the forum !

I've taken note of your report, and I'm sorry to hear that production chains went missing !

As the Issue persists after the steps shared by @Asterix201252 (a big thank you for that !), a case has been created, in order to gather save files.

You can access the case through our ...

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