Ubi-Nacho

Ubi-Nacho



05 Jun

Comment
    Ubi-Nacho on Support Forums - Thread - Direct

@jimmymen767 Hello there!

The team have reported that this should now be working as intended.

Would you be able to let us know if this issue occurs again when playing on the most recent version of the game?

Many thanks.

Comment
    Ubi-Nacho on Support Forums - Thread - Direct

Hi there @MLG_Totenstille

Thanks again for your patience while the team address this exploit. Regrettably, this isn't intended, despite others promoting the use of this exploit. The game team is actively investigating and monitoring the situation. If you're ever unsure, we advise players follow our code of conduct:

CHEATING & UNFAIR ADVANTAGES
Have fun and play fair. Let your skills alone take you to the top. All players are created equal. Anything aimed at gaining an unfair advantage disrupts the balance of our games and ...
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04 Jun

Comment
    Ubi-Nacho on Support Forums - Thread - Direct

@vague_chaos Hi there!

Sorry to hear you've encountered this issue again. Thank you for providing these details for us.

Could you please follow the steps advised above by Ubi-Milky, this will allow us to rule out some common possible causes? Should you happen to encounter the error again once the steps have been completed, please reach back out. If you require any further assistance with any specific step, we'd be happy to help.

Many thanks.

Comment
    Ubi-Nacho on Support Forums - Thread - Direct

@pedge2469 Hello there.

Sorry to hear about this freeze you encounter when playing Gridlock with the GONNE-6, this is unusual behaviour. Can we check if this happens consistently, and when you first noticed this issue occur?

We'd recommend verifying the games files, to ensure no files are corrupt or missing. If the prob...

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Comment
    Ubi-Nacho on Support Forums - Thread - Direct

@skkarlos Hey there!

Thanks for confirming this is still happening to you. We've forwarded these details on to the team, to aid with the investigation.

We appreciate your patience while we look into the issue with the battle pass data. If you have any questions in the meantime, feel free to reach back out.


03 Jun

Comment
    Ubi-Nacho on Support Forums - Thread - Direct

@qweak17 Thanks for giving this a try.

Would you happen to be accessing the game through a proxy, or using a VPN at all? This can sometimes affect the data centre you're connected to.

Comment
    Ubi-Nacho on Support Forums - Thread - Direct

@dt_b1gfoot Hello there.

Sorry to hear about this issue you're having when playing quick matches. Can you confirm for us that this is the only game mode you're having this problem with?

We'd like to advise working through our PC troubleshooting guide found here, which can help with common technical issues. These steps can also help us to ...

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Comment
    Ubi-Nacho on Support Forums - Thread - Direct

@raiveryx Hey!

Sorry to hear about this issue with the Ubisoft Connect overlay.

This may be the result of a software conflict. Could you please try performing a clean boot, and then relaunching R6S?

Let us know if this changes the mouse snapping at all, we'd be happy to take a closer look.


29 May

Comment
    Ubi-Nacho on Support Forums - Thread - Direct

Hi there @MeatMan201346 @Snippard1 @Mikeydiamond919

We can see at the time of the most recent posts in this thread that For Honor was undergoing some maintenance.

If you encounter this issue again in future, you can check our official twitter ...

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Comment

@fatandfunny Hey there!

Glad to hear about your involvement with the Discord Dojo, and we hope you'll continue to enjoy For Honor.

We can certainly pass your comments along as feedback in regard to Linux support for the game.

If you've anything to add, or have any questions for us, please be back in touch. 🙂

Comment
    Ubi-Nacho on Support Forums - Thread - Direct

@fatandfunny Hey there!

Glad to hear about your involvement with the Discord Dojo, and we hope you'll continue to enjoy For Honor.

We can certainly pass your comments along as feedback in regard to Linux support for the game.

If you've anything to add, or have any questions for us, please be back in touch. 🙂

Comment
    Ubi-Nacho on Support Forums - Thread - Direct

@l0k1-01 Hi there.

Just to confirm for you here, we are not able to share any information with you concerning the details of your ban. As temporary sanctions are administered by an automated system, Ubisoft Support is unable to intervene.

Apologies if this was not the response you were hoping for. Please be in touch if you have any further questions.


24 May

Comment
    Ubi-Nacho on Support Forums - Thread - Direct

@sirharrypierce Hello.

Thanks for updating the thread here with screenshots showing the issue persists for you. We've reached out to the team again to see if there's anything further we need for our investigation.

...

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Comment
    Ubi-Nacho on Support Forums - Thread - Direct

@stfurman Hi there.

Thanks for giving this a try. Can you tell us if you're still able to load and progress within existing save files?

When you try to save, are you presented with an error message, or is the option to save simply not available?

Comment
    Ubi-Nacho on Support Forums - Thread - Direct

@kid4d Thank you for posting here.

Can we check if the specific name of the quest you're having trouble with is 'I, Me, Mine'?

Comment
    Ubi-Nacho on Support Forums - Thread - Direct

Hi @DoubleVisionILB

Thank you for those screenshots.

Would you be able to try following the steps below, to see if this helps the cosmetics pack to appear correctly:
• Close the Epic Games Launcher.
• Go to your system tray, at the bottom right side of your screen.
• Find the Epic Games Launcher icon and right-click the icon.
• Select Exit from the menu that appears.
• Go back to the system tray and check if the Ubisoft Connect logo is there.
• If it is, right-click the logo.
• Select Quit from the menu that appears.
• Last...

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23 May

Comment
    Ubi-Nacho on Support Forums - Thread - Direct

@xvesber Hi there!

Thank you for providing this screenshot, sorry to hear that the issue persists and your Ubisoft Connect browser won't load either.

There may be some underlying issues we're unable to identify without checking some system files for you. We can see that we were able to take a look at these for you previously, would you be able to update your support case with your c...

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Comment
    Ubi-Nacho on Support Forums - Thread - Direct

@zaideljo Hello there.

Thanks for reaching out to us.

It is currently not possible to transfer For Honor save progress from one platform to another, regrettably. Apologies if this was not the answer you were hoping for, and for any inconvenience this may have caused.

If you have any further questions, please be in touch.

Comment
    Ubi-Nacho on Support Forums - Thread - Direct

@l0k1-01 Hi there!

Thanks for forwarding this link to us, it's much appreciated.

As this video is a clip from another user, it would also be helpful if you were able to forward us one that you've been able to capture yourself? This is just so that our issue report showcases the exact issues you're experiencing. You can upload this clip to a video/file sharing site like YouTube or Google Drive, and post the link in your reply to share the video with us.

...

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11 May

VPN

Comment
    Ubi-Nacho on Support Forums - Thread - Direct

@difficultcggo Hi there.

Thanks for posting your question here.

Regrettably, we're unable to further share information on VPN use and how this affects our services, in order to maintain integrity to our internal systems.

Apologies if this was not the answer you were hoping for.

If you have any other queries, please be in touch.