@jasonstampt Hey there.
Sorry to hear that you weren't able to catch this player's username.
Please rest assured that we have automated systems in place to issue sanctions where needed. Should you experience this issue again in future, if possible, please use the in-game 'report player' feature.
We're unable to share the results of any issued sanctions, with players other than those affected, however.
If you have any further questions, feel free to reach back out.
@babayaga1402 Hello there.
We're sorry to hear that you came across this issue when trying to place an order for credits.
Can you confirm if you've been able to wait 24 hours, before trying to purchase the credits again? During this time, no purchases should be attempted.
If you still have issues, please could you open a ...
@dubzerosp Hello there!
Thanks for posting to the forums.
There are a number of reasons why a payment may be blocked. For some players, this will have been resolved once the degradation ended.
If our support team has already been in touch with you via one of our private channels, they will be able to take a closer look and inform you what may be the issue if you're still unable to make purchases.
Please be advised that we may be unable to assist you further over public forums, for security reasons. If you have any further questions on this matter, you can reach us via any of the following:
Ubisoft Support Website - ...
@ioftly Hello there.
Thank you for posting, sorry to hear about these performance issues you've been having in R6S recently.
This is an issue that has been reported to the team, and is currently under investigation. In the meantime, we're able to provide a few workarounds that players have reported, to help with the issue:
Let us know if these steps help, and if you have any further questions for us.
@bigreggie Hello there!
Sorry to hear you've experienced a similar issue with your operators.
For us to investigate this further for you, would you be able to tell us which 7 operators you're missing at the moment?
Many thanks.
Hi @dhowe88
Thanks for posting here, sorry to hear that you've been unable to progress the mission 'clues and riddles'. Would you be able to capture a clip of Eivor being unable to interact within the house, so that we can pass this along to the team to investigate?
You can upload this clip to a video/file sharing site like YouTube or Google Drive, and post the link in your reply to share the video with us.
Hi there @RealRxKing81 Sorry to hear that you're being kicked from that game with long loading tim...
@petek We're sorry to hear that!
The team continue to investigate the issue currently, we appreciate the reporting you've done here.
We'll be sure to update players once we have more news to share, apologies for any inconvenience caused.
If you have any questions in the meantime, please be in touch.
@twissey Thank you for the provided clip, it's much appreciated.
Please, could you try verifying the game's files? We'd like to rule out the possibility that this is caused by files are corrupt or missing.
Many thanks.
@vionick08 Hello there!
Thanks for posting to the forums, and providing this video. We've removed your case number from your post for security reasons.
In regard to your query, we have no further updates to share on this issue at the moment. You're welcome to update your case with any further details, however.
If you have any other questions in the meantime, please be in touch.
@trippplea Hello there!
Thank you for posting here in regard to your twilight set when playing on PS5.
You will be able to progress with the main story across any platform they have access to. However, DLC content will have to be active on each individual platform you wish to use, except for consoles of the same family (Xbox One and Xbox Series, will have access to content on all Microsoft consoles).
If you'd like to troubleshoot any crashing issues you've encountered on PC, we'd recommend following the steps in our guide ...
@xfizzoo_ Hi there!
Thanks for taking the time to share those details with us, and for confirming the same issue would occur each time the Mastery Challenge was attempted.
We've passed these details on to the team to aid with their investigation. We may reach out again via this thread should we need to gather further information.
We appreciate the help so far. Please be back in touch if you have any questions in the meantime.
@black_out60 Hello there.
Sorry to hear about this problem you've been having with delayed keyboard inputs. Thank you for letting us know your drivers are up-to-date.
Could you confirm for us if only your keyboard is affected by this, and that your mouse inputs appear to work as intended?
So we can rule out some common technical issues, could you please follow the steps listed in our troubleshooting guide here?
If you would prefer to receive support in your native language, you can reach out to us i...
@lowbi12138 Hi there.
Thank you for getting in contact, however our team are only able to offer support on these forums in English at this time, apologies for this.
If you'd prefer to receive support in another language, you're welcome to create a support case on our website. Alternatively, if you'd like to translate your query, we'd be happy to assist you here.
We can see that your post mentio...
@gamedial Hi there!
Thanks for bringing this player to our attention, sorry to hear that you've been experiencing cheating in-game. We've redacted the username from your original post, as to not go against our forum rules regarding accusations.
We appreciate you taking the time to report this player. In future, if you'd like to send us a manual report, you can send us a message privately through any of the following:
Ubisoft Support Website - http://support.ubi.com/Cases/New...
@exrtc Hello there!
We're sorry to hear about this connection error your friend received.
This is something we like to offer our connectivity troubleshooting steps for. Following our connectivity articles here, is a way to ensure the software has its best chance of being able to communicate with our servers. Making sure that this troubleshooting is carried out allows us to fix common problems, or move on to more tailored troubleshooting. If your friend is using a platform other th...
@meg4tore Hello there.
Thanks for getting in contact, however our team are only able to offer support on these forums in English at this time, apologies for this.
If you'd prefer to receive support in another language, you're welcome to create a support case on our website - https://www.ubisoft.com/help
Alternatively, if you'd like to translate your query, we'd be happy to assist you here.
...
@chuiack345 Thanks for posting this screenshot here. Sorry to hear you're seeing this error message.
The error you're receiving indicates an authentication error. We can see that you have an open case with us regarding this. Please could you view your case and respond here, as we're unable to assist with account issues over our public forums.
If you have any additional questions, please be in touch.
@xxrebelizproxx Hello there.
Thanks for posting regarding this issue with guns continuously shooting when playing on controller.
This may be an issue caused by conflicting software. To help us narrow down the cause, would you be able to test your controller with all other devices unplugged (mouse/keyboard/headsets)?
If the problem remains after trying this, would you be able to tell us the model of controller you're using at the moment?
@mrguner-mr Hello there!
Apologies for our delay in response to you here. We're sorry to hear about this power outage in your area.
Bans are administered by an automated system with the aim of improving player experience and as such, Ubisoft Support are unable to lift them.
If you have any further questions for us, please let us know.
@mursalahmed Thanks for confirming this for us.
Would you be happy to tell us which data centre you're connecting to?
You may also wish to try some of our steps available in our connectivity guide here. These should help ensure you have the best connection to the R6S servers possible.
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