Ubi-Peach

Hey @jefurremcf. This years Ostara festival began on April 21st and will go through May 12th. Please ensure your game is updated to 1.5.1. If you still see this error, please attach a screenshot of what you're seeing along with a screenshot showing your game is running 1.5.1. Thanks!

Hi there @hidden1ne! Thank you for bringing this to my attention. I have forwarded this screenshot to the dev team. Please let me know if you have any other questions or concerns. I would be happy to help!

Hey @metehanj. I apologize you are still experiencing this bug. Could I get a screenshot showing you are running 1.5.1? I would like to get this reported to the dev team asap.

Hey @aboulfad0! I have shared your video with the investigating team. Thanks for bringing this to our attention.

@wildhunt Thanks for that video! I have passed this to the dev team for review. Please let me know if you have any additional questions or concerns. I would be more than happy to help.

@justkelly Thank you for trying those steps for me. Could you please make sure your save is uploaded to the cloud? I would like to get this reported to the investigating team.

@waynedal Thanks for answering those questions. For our investigation, could you tell me the make and model of your TV? Also, could you please attach a photo of your in-game visual settings?

Hi @wiedzmin_2004_! Thank you for that video. I have passed this information on to the investigating team. Please keep your eyes on our official ...

Hey there @wildhunt! Thank you so much for bringing this to our attention. This could certainly cause some issues. Would you have a video showing that you already own the Leaf Bow and it still shows in the shop? This would help me get this reported up to the appropriate team.

Hey @fmtmt1234. Sorry you are falling through the map and unable to enter Asgard. This is a known issue and is being investigated currently. I have gone ahead and shared your information with the investigating team. Please keep your eyes on the most up-to-date patch notes in our News and Announcements section for any updates. I apologize for the inconvenience.

Hey @gazarido! This is a known issue that we are currently investigating. I have gone ahead and shared your information with the investigating team. While we do not have an ETA on how long it may take for this bug to be fixed, please keep your eyes on the most up-to-date patch notes in News and Announcements for any updates. We understand how frustrating this may be and apologize for the inconvenience.

Hi @yayab42. Thank you for reaching out to us. I apologize you are experiencing these crashes. I took a moment to look through your MSINFO file you uploaded to your previous case and I do have a few things that stuck out to me that could be causing this crash.

Firstly, I noticed you have a lot of drives connected to your PC. Is the game, Ubisoft Connect, and your OS all on the same drive? If not, could you download them all on the same drive as a test to see if this prevents these crashes?

Also, I do see a lot of .dll and KERNALBASE.dll errors. These typically ind...

Hi @lateralustrip92! Could you please start a support ticket on our website or Dm us on Twitter or ...

Hey @sammarok! I apologize you are unable to assassinate her. We have received similar reports and would like to pass this on for investigation. Could you ensure that your save is uploaded to cloud so we pass it to the investigating team? Thank you!

Hi @fudz4! Thank you so much for bringing this to our attention. I'm glad they ended up registering you after the fact. Please let me know if you have any additional issues with activities registering. I would be happy to look into this!

Hey @jerusalem_sav. I'm sorry you are unable to Play ACV and the Discovery Tour. Have you tried a clean reinstall since redownloading the game? If not, please try reinstalling directly from the Ubisoft Connect launcher. I would also recommend trying all of the steps listed here as they have been known to prevent crashing. If you are still unable to play after doing t...

Hey @ninjasan10. I apologize you are still running into this issue and would like to get it reported to the development team. In order to do this, I would need you to provide me with a video of what happens exactly. I recommend looking for guides on how to record from your PC as there are various ways you can do this. Once you have recorded your video, please upload that to Youtube and provide us with the link here. Thank you!

Hey @wornrambo. We are currently looking into similar reports. Could you please make me a full list of all the runes you seem to be missing and all the affected gear so I can get this passed to the investigating team? Thanks so much.

Howdy @johnboy412000. Sorry to hear you are unable to speak to Durrigor. I know this is frustrating and I would like to look into this. For our investigation, could you please try these general troubleshooting steps as well as ...

Hi there @lord_milky_! I apologize you are unable to proceed in Foothold in Connacht. I would like to look into this a bit further. Could I have you try these basic troubleshooting steps and ...