Ubi-Peach

Ubi-Peach



12 Feb

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@littleweasel01 I understand your frustration and I will be passing this along as feedback. Thank you.

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@catboxth Understood! Could you please try a clean reinstall of the game? Also, please try temporarily uninstalling your VPN to see if that makes any difference.

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Hello @ishdee! That is quite odd. I would like to look into this a bit further. Could you please try these troubleshooting steps to see if this makes any difference? If you still encounter long queue times, please start a ...

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07 Feb

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    Ubi-Peach on Support Forums - Thread - Direct

Hey @demon_degen_x! I was able to pull up your support ticket and see you have since been given a reply. We appreciate your patience while we look into this. Thank you.

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    Ubi-Peach on Support Forums - Thread - Direct

Hi @sterlogy! Sorry to hear Guaranteed Assassination is turned off after each session. Could I have you try verifying your game files to see if that resolves this issue? Also, please try these...

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    Ubi-Peach on Support Forums - Thread - Direct

Hi @theeunknown_! Thank you very much for bringing this to our attention. I would start by verifying your game files just to ensure everything is installed correctly. If you are still unable to locate this Zealot, please use this guide to upload your save to the cloud so I can send this to the investigating team f...

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    Ubi-Peach on Support Forums - Thread - Direct

Hi @mattv1277! Thank you for bringing this to our attention and welcome to discussions!

Could you please try these connectivity troubleshooting steps to ensure that your achievements are syncing correctly? Additionally, have you attempted an additional River Raid to try and get this trophy to populate?

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    Ubi-Peach on Support Forums - Thread - Direct

Hey @petey2206! I apologize your previous support case did not result in you regaining access to your account. I would like to take a closer look, but we cannot discuss account details over discussions. Could you please either DM us on Twitter or ...

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    Ubi-Peach on Support Forums - Thread - Direct

Hey @implieddisc! Thanks for reaching out. Our team is aware of the issues with A Brewing Storm and addressed it in ...

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    Ubi-Peach on Support Forums - Thread - Direct

@Rorschach_12 You are very welcome! Please do not hesitate to reach back out to us if needed. 🙂

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    Ubi-Peach on Support Forums - Thread - Direct

Hey @ropatschie! Our team has addressed this issue in the post here. We thank you for your understanding and patience in the meantime.


05 Feb

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Thank you for trying those! This is quite an odd issue. Could I get a video showing what happens when you try to launch the game from Ubisoft Connect and what happens when you try to launch from the .exe file? Also, which drive is Ubisoft Connect and the game located on?

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Hey there @lilybun. Thanks for your feedback. I will pass this along to the appropriate team for review. I apologize these skins break your immersion.

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Hey @sparksykai and @Reaper-15a! Thank you for reaching out and I apologize you are missing your game pass edition. Please submit a ...

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Hi @xxmarv666xx! This is quite odd. Would you happen to have a video showing this? Does this happen on other maps?

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Hi @vettigevinne! We are aware of this issue, but I can see your case has been escalated to a specialist. Once they have any updates, they will be reaching out to you as soon as possible! I apologize for this inconvenience.

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Hi @spectre_e_frost! I apologize you are seeing this error. We would need to take a closer look at this. Please generate your Msinfo and DxDiag files and start a ...

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Hey @p3rzent! I see your case and I moved it to the correct team so we can get this looked into as soon as possible! Thank you for your understanding and patience. 🙂

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Hey there @ablaze-blade! We are seeing similar reports and have a few questions.

  1. Which incursion or map were you playing?
  2. Which platform are you on? For example, PS4, Xbox Series S, Steam, Epic?
  3. What difficulty? Was it moderate, cautious, several or critical?
  4. Were you playing solo or in multiplayer?
  5. What happened immediately before you couldn't fire or interact? For example, used a particular ability, fought a particular enemy?
  6. If you'd just used a drone, what sort of drone was it?
  7. Do you have a video of this happening? Please upload this to the video sharing website of your choice, and send us a link to it here in the thread.