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@manolo427
Thank you for trying those things for me. Would you be able to capture a video showing your mouse disappearing?
@manolo427
Thank you for trying those things for me. Would you be able to capture a video showing your mouse disappearing?
@crepes-o-sucre @Seagulls84
Thank you for trying! Could I have you both ensure that your game is completely updated to the newest version?
Hi @cmdr-q! We are not currently reporting any issues with the online services. First, I recommend trying these troubleshooting steps to see if this allows you to connect to the servers. Additionally, please try a clean reinstall of your game.
If neither of these allows you to connect, please tell us the exact error code you are getting so we can look into this further!
Hey @autocad2018 @tole999! We are aware of this and are actively investigating. We are expecting to have this resolved in a future update. Please keep your eyes on the News and Announcements section for any up...
Read moreHello @SarawBergh, @RobEllie, @Mr_Puggy, @IWILLRKOYOMOMMA, ...
Read moreHello @english-rose and @Cpt-Bender! Thanks for reaching out and welcome to discussions!
We are aware of this issue and are actively investigating! We do expect to have this resolved in a future update. You can find any updates about this in the ...
@razordacus23
Thank you so much for that video! I will be forwarding this to the investigating team. If we have any updates regarding this, you can find them in News and Announcements or in future patch notes.
Hi @smrtiak-svk! Thank you very much for bringing this to our attention! We appreciate your eye for detail and will be getting this reported up. 
Hi all!
I do understand your frustrations and I thank you for bringing this to our attention. We are aware that this bug still exists and it will be fixed in a future update. Please keep your eyes on future patch notes for more information! Thanks.
Hi @antodune1992! Thank you for the screenshot. I am going to be forwarding your information to the investigating team. I apologize for this inconvenience.
@spirantcrayon22
Understood! Thank you for your understanding in the meantime!
Hi @acvalhalla54! This is a known issue that we are currently investigating. Please keep your eyes on the News and Announcements section for any updates on this issue. Thank you for your understanding.
Hi @mcragnar! I apologize for this delay. We are seeing a high volume of contact currently and are working very hard to get them all addressed as quickly as possible. I do see your case has been escalated to a specialist for review. Once they have any updates, they will be reaching back out to you. Thank you for being understanding in the meantime.
Hey there @et4hiel! Thank you for bringing this to our attention. Do you ever see the Seafarer's pack for sale in Reda's shop or just in the Helix store? Also, do you have the Ultimate Edition of the game?
Hey there @ryan-clarke. Thank you for all of that information. Could you tell me what platform you are playing on? Also, please upload your save to the cloud and provide us a video showing you cannot Pledge.
Thank you!
Hey @bielik01! We are looking into this currently. Could you tell me what your power level is?
Hello @voli1o! The development team is still investigating this issue. I understand this is taking longer than expected and I apologize for the inconvenience.
Hey there @flamewind11. I apologize you are unable to collect the codex page from Reda. Would you happen to have a video showing Reda not mentioning the page at all? Could you also run through these troubleshooting steps for our investigation? Additionally, please try reinstalling your game.
If you try these steps and nothing changes, please provide us with that video and we would be happy to get this reported up.
@kbritt04
Thank you! We will be on the lookout for that video.