Ubi-Perseids

Ubi-Perseids



18 May

Comment
    Ubi-Perseids on Support Forums - Thread - Direct

Hello @ryoshi_22! No worries about the video if you're not able to get one, that's okay! A list of everything that is missing works too. Once we know what items specifically are missing, we can dig into this a bit more on our end and take a closer look.

Let me know if you have any questions! 🙂

Comment

Hello @ryoshi_22! No worries about the video if you're not able to get one, that's okay! A list of everything that is missing works too. Once we know what items specifically are missing, we can dig into this a bit more on our end and take a closer look.

Let me know if you have any questions! 🙂

Comment

Hello @soldier_of_dawn! All I can say is wow! It's obvious that you care a lot and are very passionate about this game, which we really appreciate. Thank you so much for taking the time to share all of your feedback and suggestions, and for updating the Matchmaking Diary so diligently! I have gone ahead and shared your feedback about matchmaking with the team.

Since you aren't having any technical issues though, I'm going to go ahead and move your post to the General Discussions.

Thanks again, and let me know if you have any questions! 🙂

Comment
    Ubi-Perseids on Support Forums - Thread - Direct

Hey @noytam! Welcome to Discussions!

I'm sorry you're getting a BSOD when trying to play For Honor. 😞 Hopefully, we can figure out what is going on and get this resolved for you. We don't have an email address where you can send your system files, but you can ...

Read more
Comment
    Ubi-Perseids on Support Forums - Thread - Direct

Hey @three_daw! Welcome to Discussions!

The languages available often depend on your location/region when you purchased the game. It might not be possible to switch the languages, but we do have a guide you can use to try and see if any additional languages are available to use.

If this doesn't help, please come back and let us know. We can l...

Read more
Comment
    Ubi-Perseids on Support Forums - Thread - Direct

Hey there, @xvesber! Sorry to see that you received this error when trying to change the priority for the game. Just to check, if you try to run both the game and Ubisoft Connect with administrator rights, does it allow you to change those settings in the task manager? Here's how to run as admin.

Let me know how it goes!

Comment
    Ubi-Perseids on Support Forums - Thread - Direct

Hey @fenrir_srtn! Welcome to Discussions!

I'm sorry that you are also having this issue where the game crashes after joining CotD. Since you've already tried our PC troubleshooting guide and are still experiencing issues with this, please go ahead and create a support ticket here. Go ahead and upload your DxDiag and MSINFO files to your case so that we can take a closer look into what could be causing this crash to occur. ...

Read more
Comment
    Ubi-Perseids on Support Forums - Thread - Direct

Hello @steexow! Welcome to Discussions!

Thanks for reporting this to us. I can see how people could become confused and exit thinking they didn't qualify for the CotD but in fact, they might have been fine. Is this the first time you've seen this happen, or has it happened to you before? If it happened before, do you notice that it only seems to occur after the game crashes? By the way, if your game does crash again, I would suggest going through these steps here.

If you are able to recreate this, it'd be great if you could also g...

Read more
Comment
    Ubi-Perseids on Support Forums - Thread - Direct

Hey there, @flipbuzz! Welcome to Discussions!

Sorry that your game is not running smoothly at all! I can see how that would be frustrating while trying to play a game like Trackmania. The game is super fun when everything flows the way it should! I would suggest that you start by going through our PC troubleshooting guide and see if that helps make the game run any better. If you continue to notice an issue with this, please update and let us know. 🙂...

Read more
Comment
    Ubi-Perseids on Support Forums - Thread - Direct

Hello @scodav! Welcome to Discussions!

I'm sorry to hear that your funds are not getting added to the wallet. Typically, if you are seeing that funds were taken from the bank but the order did not go through, the pending charges will drop off in 5-7 business days depending on your bank. I did go ahead and take a look at your account and I'm not seeing any purchases have gone through on our end. I apologize for the frustrations with contacting our Support team, but we'll want you to go ahead and create a ticket or reach out over social media so that our Store team can take a closer look into this for you.

You can create a support ticket or start a chat ...

Read more
Comment
    Ubi-Perseids on Support Forums - Thread - Direct

Hello @ooanicetoo! Welcome to Discussions!

So sorry to hear that you are getting this error when trying to launch the game. There are a few troubleshooting steps that I would like you to try.

1) Run the game with administrator rights
2) Make sure to update your drivers
3) Clear temporary files
4) Disable any background applications that are not needed

You can find a guide on how to do all of these steps here.

One other thing you can try to do is reinstall any supporting software that the game may need...

Read more
Comment
    Ubi-Perseids on Support Forums - Thread - Direct

Hello @voltize! Welcome to Discussions!

I'm sorry that the game is crashing when you enter Test Mode! Thanks for providing that video so I could take a look at what's happening. Can you let me know if you hit "Y" at all before the car started moving? It looks like we have reports that hitting the Y during a test and then going back to the editor causes the game to crash.

If you could please also go through these troubleshooting steps (https://ubi.li/k8gWa), feel free to skip any that you've already tried. Let me know how it goes!

...
Comment
    Ubi-Perseids on Support Forums - Thread - Direct

Hello @grymlock! While we don't have an update from the team about the issue with the car skin yet, I've gone ahead and shared this info about changing the numbers in the custom network speed with the team. Hopefully, they can shed some light on this, and once we hear back with an update, we'll be sure to let you know. Thanks for your patience while the team continues to look into this!

Comment
    Ubi-Perseids on Support Forums - Thread - Direct

Hey @Arau_! Thanks for shouting out that post.

@n0us @marmig0404 Can you check to see if what ...

Read more
Comment
    Ubi-Perseids on Support Forums - Thread - Direct

Hey @xxfri3ndlyxx! Welcome to Discussions!

I'm sorry to hear that you are also experiencing this issue. Since you're noticing the input isn't registering properly in The Division 2 and Ghost Recon Breakpoint, please go create new topics in those forums so that we can better assist you. Here is where you can post for The Division 2 (https://ubi.li/mA1wV) and here is where you can post for Breakpoint (https://ubi.li/1cpK9). Thank you!

...
Comment
    Ubi-Perseids on Support Forums - Thread - Direct

@lackadal Thanks for clarifying! Are you able to grab the replay and upload that to YouTube? I know you had mentioned before you could upload the replay somewhere but I also see in the original post you mentioned you weren't able to upload the raw replay, so just wanted to double-check if it was possible or not. Thanks!

Comment
    Ubi-Perseids on Support Forums - Thread - Direct

@thanatrixx Hey! Glad to hear you were able to get this figured out. That is strange about the PSU being recommended for the graphics card but also makes sense if the rest of your setup has upgraded components as well. I feel like I also need to grab a new PSU soon even though I only have a 2070, haha. Maybe I will get lucky and nab a 30 series card one day. 😁

Anyway, thanks for the update, and please let me know if you have any other questions or need help with anything else!

Comment
    Ubi-Perseids on Support Forums - Thread - Direct

Hello @gjkf! Welcome to Discussions!

I'm sorry to hear that you are experiencing the game freezing up while using the map editor. Appreciate you providing those clips for us to take a look at.

Any blocks that, when placed in ghost mode, show a curved platform as the second block option (on the left), while they have a square shape, will cause a freeze. For example, 11-1-4-2-2 has a square base but when placed in ghost mode, shows a circular alternate block on the left.


Would it be possible to grab another video for us that shows the above issue as well? Once you have that video, you can share the link here and we'll be able to take a closer look.

I'd also like you to please try these troubleshooting ...

Read more
Comment
    Ubi-Perseids on Support Forums - Thread - Direct

Hey @c4c-markus-752! Welcome to Discussions!

I'm sorry to hear that you're seeing your shields are taking way more damage from the PVE explosions after TU15. This is the first time I am hearing about this issue, so I don't think there are any official comments about this yet. It might be a bug, so I would like us to look into this a bit more. To start with, please try going through these troubleshooting steps in our PC guide here: ...

Read more
Comment
    Ubi-Perseids on Support Forums - Thread - Direct

Hey @acidburn421! Thanks for grabbing these images of your loadout for us! I have seen a few other players mention they have come across this issue as well. So that we can get this reported to the team, would it be possible to record a short video clip of this issue occurring in your gameplay? Just upload that video to a website like YouTube so we can take a look. Thanks again!