Ubi-Perseids

Hello @misterfibble! Holy moly, that's a lot of errors you ran into. I'm so sorry about that! Hopefully, you aren't running into these issues any longer and are having fun with countdown, but if you are having any connectivity issues still, please try going through the steps in our FAQ here.

Keep me posted!

@kylite Wow, how strange! Can't say I've ever seen HDR settings cause that kind of a wonky issue before. I'm glad you were able to get this figured out though! Now if I ever see this issue in the future, I know what I can suggest to hopefully help get it fixed. Thanks again for the update and for sharing what fixed this for you!

Hello, @bennythewarlock! I can tell that you care greatly for the game and apologize for the frustrations that this issue has caused. We do have a pinned topic regarding the crashes on PC that I would encourage you to post in so that we can keep everything organized which makes it easier to help with the team's investigation. I'll go ahead and lock this thread but please do reach out if you have any other questions or concerns.

@gabriel-knight Gotcha, thank you! It looks like the video was removed, are you able to post that again so we can get the link shared with the dev team?

@ctfoxhound Hello! Apologies for my delay in getting back to you! Since you're having trouble making this purchase, I would suggest that you go ahead and create a support ticket so that our Store team can help look into this more. They have the tools needed to assist you further...

@lackadal Ah, gotcha. Sorry, I think I misunderstood! Since this only happened once, if you end up being able to reproduce the issue again in the future, be sure to update us and let us know. Thanks again!

@rngeekerd Thanks for getting those wheel files to us! I've gone ahead and reported this issue to the team. Once we hear back or have any updates regarding this, we will let you know here. In the meantime, let me know if you have any other questions.

Hello @tomtombo8! Sorry that you are seeing this error and the game is crashing! Can you please try to update your graphics card drivers? If that doesn't help, then I would suggest that you also go through our PC troubleshooting guide here too.

Please keep me posted and let me know if these steps helped or not!

Hello @mathys_w! Welcome to Discussions!

Sorry to hear that your Discord is lagging when you join an online server. To help with this issue, I would suggest that you go through the steps in our PC troubleshooting guide here. If the issue persists, you may want to also double-check and make sure that your Discord client is fully up-to-date.

Let me know ho...

@nns-evo Thanks for the update! As a next step for this issue, please try our troubleshooting guide here and be sure to also verify your game files. If the is...

Hello @knighttedkitten! Welcome to Discussions!

Sorry to hear that your game keeps logging you back into the map reviews automatically after closing it out. Can you please go through the steps in our FAQ here?

If the issue persists, it would be great if you could record a video that shows you closing out the game, launching it again, and being back in the map reviews. When you have the video, you can upload that to YouTube or any sharing site and post the link here so we can check it out.

Thanks in advance!

Hi @storazi, welcome to Discussions!

I'm sorry that you are having this issue in the game where the map is not being revealed and is all clouds. I'm not seeing the screenshot provided. Can you try to upload the image to a website like Google Drive or somewhere similar to share a link to the image so I can take a look? Thank you!

Hi @mikeos2001, welcome to Discussions!

I'm sorry to hear that you've run into this issue with a new save! Please follow the troubleshooting suggested by @Ubi-Thrupne...

Hello @montydjberlin and welcome to Discussions!

I'm sorry to hear that you are also having trouble accessing this DLC after purchasing it from Epic. Thanks for trying those steps that ...

Hi @yorky65! Thanks for reaching out about this. I've tried looking into this myself but I'm not seeing any info about Farmers and Workers with 'News' as a need. Could you please take a screenshot of this issue? It might help me get a better understanding of what you're seeing in your game.

Hello @acidello! Thanks for updating us and I'm glad to hear that the item is now appearing in your game as it should be! Please don't hesitate to reach out and let us know if you have any other questions or concerns.

Hello @jharrison90! Welcome to Discussions!

Sorry to hear that you are having this issue with the graphics quality in your game! Could you please grab a screenshot of your in-game graphics settings so that we can take a closer look?

Please also go through our troubleshooting guide here and be sure to ...

Hello @d4lil4m4! Welcome to Discussions!

Thanks so much for sharing this issue with us. We appreciate that you took the time to work through this and figured out a way to get the game to load perfectly every time you launch it. If you happen to come across anyone else having this issue in the forums, please feel free to share this info with them! I'll be sure to pass this along as well.

Please let me know if you have any other questions or concerns, thank you!

Hello @ly18361300363 and welcome to Discussions!

To expedite your refund request, please submit a request directly from the order history page on the Ubisoft Store site here. If you are unable to submit a refund through the order history page, you will need to create a support case here. The Store team will help take a look into this and assist you further with the refund request. Let me know if you have any other questions! ...

@patalong Hello, and welcome to Discussions!

Very strange that you were able to get this achievement without even unlocking the Haciendas yet! So that we can get this reported to the team, would you be able to provide any screenshots we can share with them?

Even though it was only one achievement and not all of them, some players have reported success with the following workaround:
1. Disable Cloud Save Sync in Ubisoft Connect
2. Rename 'accountdata.a7s' in ..\Documents\Anno 1800\accounts\\ (this is your local account file)
3. Rename folder '4553' in ..\Ubisoft\Ubisoft Game Launcher\savegames\\ (this is the Cloud Saves file)
4. Launch game and verify that achievements are the same in-game as in connect
5. Enable Cloud S...