Ubi-Slipstream

Hey there @xElyseoX !

Thanks for reaching out, agent! I'm sorry to hear that you're unable to progress in The Tombs. Could you please confirm on which difficulty you were playing the mission on for further investigation?

Let us know how you get on!

Hey there @rturn2_2000 !

Thanks for reaching out, agent! I understand that you are unable to access DARPA - I've reported this on to our teams for further investigation. If we have additional questions, we'll be back in touch on this thread.

Regarding the pending mission to access and listen to a computer in DC, could you please provide a screenshot from in-game showcasing the request on the map for further review?

And finally, with the tombs issue, could you please provide a short video showcasing being unable to exit the area after completion? You can upload this to any popular video sharing website such as YouTube, Vimeo or Dailymotion and provide us with a link.

Let us know how you get on!

Thank you @BB-Ghost and @HIBS-1875 I've added that information to the report.

For anyone else experiencing this issue, please provide answers to the following questions to assist our investigation:

• Does this issue occur on multiple Caesar's Guard, on only on the reported one?
• Where did you loot the item? (E...

Hey there @AmUnRA_ and @EightballBC !

Thanks for reaching out, agents! I'm sorry to hear that you're unable to locate the Relic blueprint in The Division 2. In order to proceed with an investigation into this, could you please provide the following:

• Please provide a screenshot from in-game showing the tier where ...

Hey there @cassiocqc !

Thanks for reaching out, agent. From your message, I understand that you may be experiencing an ownership error when launching the game on Steam?

If so, I'd recommend reading through this article for further information and steps that may assist.
...

Hey there @A7WayZ !

Thanks for reaching out agent! I understand that you've experienced a potential issue where enemies are tracking towards events that you feel they may not be linked to, in the firing range.

We'd love to look into this further for you - could you please provide a video showcasing the issue for further investigation? You can use any popular video sharing website such as YouTube, Vimeo or Dailymotion to share a link with us.

Could you also please confirm which platform you are currently playing the game on?

Let us know how you get on!

Hey there agents!

I can confirm this issue is under investigation, and our teams have some additional questions:

• Does this issue occur on multiple Caesar's Guard, or only on the reported one? (are you experiencing this on multiple ones?)
• Where did you loot the item? (Ex: Summit, Countdown, etc)
• Does equipping the item change your total attributes? 

Let us know how you get on with the above, and we'll continue our investigation!

Hey there @KOSSAN-MU-eddie

Thanks for reaching out, agent! I'm sorry to hear that you've experienced a reset in specialisation points for Firewall. Could you please attempt to verify your game files to see whether this assists?

Additionally, do you recall any actions you may have taken (such as a new agent...

Hey there @Misledz !

Thanks for reaching out, agent. I'm sorry to hear that you're experiencing lag in Summit and Manning Zoo. Could you please confirm whether you've tried the troubleshooting steps as outlined by ...

Hey everyone!

Just popping back in to say this is currently under investigation by our teams. Once we have further information, we'll update this thread, agents!

Please feel free to continue discussing or adding information to this issue.

Hey there @scapesheep !

Thanks for reaching out, agent. I'm sorry to hear you're experiencing visual issues with the backpack too. Have you tried the workaround suggested by ...

Hey there @Chach_QOG !

Thanks for reaching out, agent. I'm sorry to hear that you're experiencing issues with lag that is impacting various aspects of your gameplay in The Division 2. We appreciate you going into full detail as to the full impact on your experience.

Could you please attempt our connectivity troubleshooting guide to see whether this assists in relieving the issue for yourself?

Let us know how you get on, agent!

Thanks for the extra information @T-H-U-D-D ! If anyone encounters this issue in West End, let us know whether that workaround assists, agents!

Hey there @GeraGiartys-PAG !

I understand you're experiencing difficulties with the backpack apparel appearance.

Thanks so much for reaching out. Looks like @T-H-U-D-D has provided a handy workaround video - would you mind giving that a go and letting us know whether it assists?

Thanks, agent!

Hey there @SpiritHawk7 !

Thanks so much for getting back to us, agent! That's great to hear that the issue has resolved for yourself since your original posting. Enjoy the backpack trophy!

If you have any further questions, feel free to reach back out.

Hey there @Hefeydd_ !

Thanks for reaching out, I'm sorry to hear that you're experiencing difficulties with the cache space in The Division 2 and have been unable to retrieve an event cache. We recommend ensuring that there is sufficient cache space when opening caches for successful retrieval.

I've forwarded your report on to our teams for further review. If we have any questions, we'll be back in touch.

Thanks, agent!

Hey there @P0ker-Face !

Thanks for reaching out. I'm sorry to hear that you're experiencing issues accessing DARPA. I've forwarded this on to our teams for further investigation and will reach back out if we have any further questions.

Thanks, agent!

Hey there @N7Shade !

Thanks for reaching out. I'm sorry to hear that you've had a negative experience with The Division 2. If you'd like to read further on our refund policy, you can do so from here.

Let us know if you have any further questions, agent!

Thanks for getting back to us with that video, @T-H-U-D-D !

I've added this to the report for our teams. If we have further questions regarding this issue, we'll be back in touch!