Ubi-Spud

Hey folks, thanks again for keeping us updated with the information we have requested.

Originally Posted by Zacsby1991
Anybody know if there is a page where they are more actively updating the progress of this issue? Or do they just not give a hoot? I've looked on Google, Reddit, here...you'd think a literal game breaking bug affecting a large portion of an entire platform would get a little more attention. Games probably already dead on Xbox.

I'm sorry for the lack of clarity. We're asking folks to run through ... Read more

Originally Posted by ralphske
I have the same issue, I had sounds for a couple of hours then mid game lost it completely (could only hear my own shots) I uninstalled the game and after reinstalling I had audio for a couple hours, then temporarily lost it inside a building then lost it again completely at the crown section of the map.

Hey ralphske, we're looking into the audio issues that you guys are experiencing. Feel free to send us any videos of this occurring as part of our investigation, however I need to ask for your continued patience while we investigate. ... Read more

Hey Fanho- welcome to the forums!

This error usually occurs when you either:

1. Do not meet the requirements
2. Need to update your GPU drivers

Please ensure your drivers are up to date, and get back to us if the issue persists!

Thanks for letting me know your specs!

The minimum GPU requirement is the 7870, so this might be causing the issue as well. Also, looking up your GPU I'm unsure if Vulkan is fully supported. as this site states that the 7730 and above would be required.

Hey MHMD952, welcome to the forums!

This is more of a driver issue, usually. Can you ensure you meet the system requirements, and that your GPU driver is up to date?

Please let me know if the issue persists after this.

Hey there, thanks for getting in touch and welcome to the forums!

This guide will show you how to link accounts - please follow it and let us know if you run into any issues!

Originally Posted by Choosen_Bunny
Yes, it happens everytime, no error messages at all

Thanks for clearing this up! Could you please try verifying the game files, performing a clean... Read more

Hey Choosen_Bunny!

Has this been happening every time? Do you have any errors or messages on screen when this happens?

Originally Posted by Gadiel79
Supposedly I linked the account Mora than 10 times and still not having them, and if I enter the prime web it appears like if I already have them

Hey there, please contact us via the options above as we cannot discuss account details on a public forum. We'd be happy to help!

Originally Posted by CatxGamer22
Sure, here are both of them:
http://imgur.com/a/DrDRSMn

Cheers! Could you try resetting the options to default to see if this helps at all?

Okay, the next thing I would suggest is trying a different controller but I understand this may not be possible. I will relay this issue to the developers in case it is an issue on our end. Any updates will be posted in the forum!

Originally Posted by JustOgwig
Thank you it is working perfectly fine now

Fantastic! Hopefully this will help others if they have the same issue.

Originally Posted by Kyandro_kb
Thank you so much! it does not say the error code again! Thanks!

That's great to hear, glad everything is working now!

Originally Posted by Ravv158
i did everything and it still doesn't work. Could it be because I have a game on disk d?

We'd always advise that you have the game + your OS on the same drive. try this, and test again!

Hey there, I'm sorry this is happening! Please try deleting your settings file, which is located here:

%USERPROFILE%\Documents\My Games\Hyperscape\\GameSettings.ini

After this, please verify your files:

1. In Uplay, click on Games tab at the top of the window
2. On the next screen, hover over the game tile. This will make a little arrow appear at the bottom right of the tile
3. Click on this arrow to make a drop-down menu appear, then click on Verify files

The game should launch normally after this. If not, let us know!

Originally Posted by Kyandro_kb
the GPU is a NVIDIA GeForce GTX 1050 Ti, the version of the driver is 23.21.13.8816,

Can you please install this driver and test the game again?

Hey Kyandro_kb, sorry to hear this!

What GPU are you running, and what driver version do you have installed specifically?

Hey obsolescence, sorry to hear this!

What audio are you losing? is it happening every game, and could you provide a video?

Hey RealRougeRaph,

Could you verify your game files and test the game again? Assuming you meet the system requirements of the game:

1. In Uplay, click on Games tab at the top of the window
2. On the next screen, hover over the game tile. This will make a little arrow appear at the bottom right of the tile
3. Click on this arrow to make a drop-down menu appear, then click on Verify files

If the issue persists, please run through the other steps located ... Read more

Originally Posted by Regnak_Khan
Back to "Game Ready Drivers" from Nvidia and playing smoothly.

I thought I would share not to lead Devs on the wrong track.

As stated, it was probably server side and has been fixed meanwhile.

Thanks for your hard work !
We're with you <3

Oh, cheers for the update! Glad things seem to be running smoothly now. Servers on our end are doing good - if anyone else is seeing the "Connection" message please run through ... Read more