Ubi-Spud

Ubi-Spud



21 Aug

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    Ubi-Spud on Support Forums - Thread - Direct
Hey CatxGamer22!

Does this happen with a different controller as well? And have you noticed anything similar in other games?
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    Ubi-Spud on Support Forums - Thread - Direct
Originally Posted by CatxGamer22
I don't have another controller to try, but I tested on other games and I didn't have this issue.
No problem! Would you be able to send us a screenshot of your controller options and layout?
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    Ubi-Spud on Support Forums - Thread - Direct
Hey there, welcome to the forums! The translation is fine.

We're aware of some audio going missing during game-play. The developers are investigating and any updates will be communicated via this forum. Your patience i appreciated!
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    Ubi-Spud on Support Forums - Thread - Direct
Hey there, thanks for getting in touch!

I'm sorry that the game is lagging. Please run through the steps outlined here which should ensure the best connection to our servers.

If the issue persists, I will pass your feedback along to the team regarding data-centers for the future!
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    Ubi-Spud on Support Forums - Thread - Direct
Hey benisgost

Are you getting any specific errors when you try to start the game? try verifying the game files and testing again.
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    Ubi-Spud on Support Forums - Thread - Direct
Hey EyeshieldTV,

We can't really discuss specific account/payment issues on a public forum - please stick to contacting us personally. If you have a case number, feel free to DM me it. Gonna close this thread.
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    Ubi-Spud on Support Forums - Thread - Direct
Hey oyunzaman36

We are able to offer Support in English at the moment. Please translate your message, and I will be happy to help!
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    Ubi-Spud on Support Forums - Thread - Direct
Hey Riverdog1000!

I appreciate this feedback and will make the developers aware - I see where you're coming from with this, I know a lot of players just wanna jump in as soon as there are decent numbers in the lobby.
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    Ubi-Spud on Support Forums - Thread - Direct
Hey there! Can you try reinstalling the newest driver from here and testing again? It seems the game is detecting an older driver version.
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    Ubi-Spud on Support Forums - Thread - Direct
Hey TXTMANI, thanks for the tip. Hopefully this will help some people in future, however there are plenty of steps we can offer if necessary.

I hope you're enjoying the game!
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    Ubi-Spud on Support Forums - Thread - Direct
Hey Solo5123!

If you GPU drivers are up to date, please ensure you meet the system requirements and test the game after a clean boot. Let me know if the issue persists!
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    Ubi-Spud on Support Forums - Thread - Direct
Hey guys, welcome to the forums!

This is a generic crash error in Windows. Best thing to do here is run through all of the steps outlined in this FAQ, if you meet the system requirements that is.

20 Aug

Comment
    Ubi-Spud on Support Forums - Thread - Direct
Hey zupalagupagup3!

I'm sorry that the game keeps crashing. If you are not getting a specific error message, and you meet the requirements of the game, please ensure your drivers are up to date then please verify the files:

1. In Uplay, click on Games tab at the top of the window
2. On the next screen, hover over the game tile. This will make a little arrow appear at the bottom right of the tile
3. Click on this arrow to make a drop-down menu appear, then click on Verify files

After this, please ensure Uplay and the game have sufficient privileges:

- Right-click the desktop icon of the application (or the executa... Read more
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    Ubi-Spud on Support Forums - Thread - Direct
Appreciate the video! It's very clear, don't worry about the quality. I have sent this thread and the video up to the developers for investigation. Any updates will be communicated in this forum!
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    Ubi-Spud on Support Forums - Thread - Direct
Originally Posted by Kjenium
I tried this like 4 days ago when i had the last version of nvidia drivers. Then like a day after an update came out and i haven't tried.
Alright, well have a go, and if the issue persists please follow the other steps in the FAQ above.
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    Ubi-Spud on Support Forums - Thread - Direct
Hey there,

Please ensure you report a player via a ticket, and NOT on a public forum. I am closing this thread.
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    Ubi-Spud on Support Forums - Thread - Direct
Hey LoneMutant!

I'm sorry that you are unable to update the game. Please run through our Uplay PC troubleshooting guide, ensuring that you forward the required ports as well.

If the issue persists, please run Uplay with admin rights and try the download again.
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    Ubi-Spud on Support Forums - Thread - Direct
Hey Bhakone!

Welcome to the forums. If the game was working fine before the update, could you please verify your game files and test again?

1. In Uplay, click on Games tab at the top of the window
2. On the next screen, hover over the game tile. This will make a little arrow appear at the bottom right of the tile
3. Click on this arrow to make a drop-down menu appear, then click on Verify files

Let me know if the issue persists after this!
Comment
    Ubi-Spud on Support Forums - Thread - Direct
Hey Mrcarp2! Welcome to the forums!

I'm sorry that this is happening - I've not seen any reports of this personally. Would you be able to post a video of this so we can investigate further?
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    Ubi-Spud on Support Forums - Thread - Direct
Hey there, thanks for getting in touch!

We are able to offer Support in English at the moment. Please translate your message, and I will be happy to help!