Ubi-Spud

Ubi-Spud



18 Aug

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    Ubi-Spud on Support Forums - Thread - Direct
Hey TZ_Zer0!

Thanks for trying all of the above - an insane amount of troubleshooting but you've eliminated the majority of issues there.

I can see we have replied to your ticket with another step - could you give it a go, and update us via your case?
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    Ubi-Spud on Support Forums - Thread - Direct
Hey RocketRavager, thanks for getting in touch!

Are you playing on PC? I can see that you have received the Bitcrowns as part of the premium battle pass on our end, so it's a bit odd you're not seeing them. Could you provide a screenshot as well?

29 Jul

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    Ubi-Spud on Support Forums - Thread - Direct
Hey there!

I'm sorry this wasn't tracked correctly. If you're able to attempt this again, please record it and if the same issue happens again, please link us. I'll then be able to get this to the devs so they can look into it.
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    Ubi-Spud on Support Forums - Thread - Direct
Hi TAZ__KID!

I'm sorry you are encountering sound issues. Would you be able to provide a video of this happening so we can forward it to the team?

28 Jul

Ps5

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    Ubi-Spud on Support Forums - Thread - Direct
Hey guys, we've made no announcements in regards to this. If we had anything to share in future, it will be via the News forum and our social media. Thanks for your siggestions!

26 Jul

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    Ubi-Spud on Support Forums - Thread - Direct
Hey guys,

Can you ensure you are running the game, Uplay and Steam (if applicable) with admin rights and then test? Could be a permissions issue. Also, if you have the game installed on a diffreent HDD from your OS, move it over to the same one.
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    Ubi-Spud on Support Forums - Thread - Direct
Hey CanineStew6273! Welcome to the forums!

As mentioned above, this is a known issue that we are investigating. Any updates will be posted in the forums. Thank you for your patience!

25 Jul

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    Ubi-Spud on Support Forums - Thread - Direct
Clans are handled by members of the Clan, we're unable to edit these as we do not have the ability. I'm sorry again for the bad news!
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    Ubi-Spud on Support Forums - Thread - Direct
Intermittent issues are hard to keep track of so I really appreciate the video. I'll get this forwarded to the devs for investigation!
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    Ubi-Spud on Support Forums - Thread - Direct
Hey Regnar_Lothbrok,

Thanks for your report and video! I'm sorry that this is happening, That pop-in is not normal, so please verify your game files and test again. Also, do your specs meet the requirements comfortably? This could be a factor in this issue as well!
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    Ubi-Spud on Support Forums - Thread - Direct
Hi U_Dave

Thanks for getting in touch, and I'm sorry that this issue is still occurring. I'll chase his up with the devs to see if we can get an update.
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    Ubi-Spud on Support Forums - Thread - Direct
Hey SweetiePablo,

Thanks for your report and screenshot! Something is definitely not right there. Are these texture issues occurring everywhere or in a specific area?

Being on console, I would recommend this guide and then a full reinstall of the game if the guide does not fix this.
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    Ubi-Spud on Support Forums - Thread - Direct
Hey ClarkGriswoldJr,

Would you be able to provide a video of you attempting to block a player? You should have the option, and this is not a known issue.
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    Ubi-Spud on Support Forums - Thread - Direct
Hey Pebounay, welcome to the forums!

Thanks for letting us know, and I'm sorry you experienced this. We have had multiple reports regarding this, and I will add yours to the investigation.
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    Ubi-Spud on Support Forums - Thread - Direct
Hey Ni6h7A55a55in!

Have you met the requirements for the SAM trophy/patch? As in, have you logged in to the Ubisoft Club app via mobile?

Are you referring to the Breakpoint mask? Can you provide a screenshot showing that you have unlocked this in the club?

24 Jul

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    Ubi-Spud on Support Forums - Thread - Direct
Hey there!

We're unable to transfer leadership of a clan. You would need to chat to the new clan leader to try to get your leadership back. I am sorry for any frustration caused as I know you were trying to discharge them.
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    Ubi-Spud on Support Forums - Thread - Direct
Hey ChrisW451!

Thanks for the screenshots, there's a clear difference there. I'll inform the developers and get this looked in to!
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    Ubi-Spud on Support Forums - Thread - Direct
Hey S1ckzera!

I'm sorry that this commendation is not unlocking for you. Restarting the game has fixed this for some users, does this work for you?
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    Ubi-Spud on Support Forums - Thread - Direct
Hey I_kiIIed_Kenny!

Welcome to the forums. I'm sorry that you are experiencing this issue. Indeed, there are a few threads about this but rest assured, the devs are looking into it. They're currently reproducing the performance issues reported to them in order to find a solution. Updates will be posted on this forum

Thank you for your patience!
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    Ubi-Spud on Support Forums - Thread - Direct
Hi BettyBlue88!

I'm sorry that you're having this issue. The team are currently looking in to this. Would you be able to provide a video showing you have completed this as a clan in a single session? I'll be able to send this up the devs for their research.