Ubi-Spud

Hey LemanRuss6, welcome to the forums!

Thanks for the video and report. Has this happened since, and are you able to reproduce it? Regardless, I will relay this to the devs for investigation.

Hey relisel

Thanks for the report and video, very strange. I'll forward this to the devs for investigation. Has it happened since, and are you able to reproduce it? Don't worry if not!

Hey Umka7.62!

I can see that we have replied to your case - I'm sorry that the steps provided did not fix this issue. The developers are aware of this issue and are looking in to it. Any updates will be posted in this forum.

Hey Baba_Yaga89!

The team have no news regarding bringing back older rewards, however if this changes they will be sure to let you guys know. Thanks for your feedback!

Hey there!

We are currently aware of an issue with Hyper Scape failing to launch due to a Vulkan Initialization error. As your drivers are up to date, please try reinstalling the game and testing again.

If the issue persists, please send us your system files for further investigation! When you do so, you can pop the case number into this thread so we can have a look.

DX Diag

MSINFO ... Read more

Hey there!

We are aware of this issue and are looking in to it. If your drivers are up to date, then I would suggest reinstalling the game to see if the issue persists.

Hey GloVAT_JOB,

I don't quite understand your first problem. Are you noticing a lot of memory usage from the game in your task manager?

As for the performance, I would recommend running a clean boot and testing the game again.

Hey there, thanks for the report!

We would like you to check that your system is meeting the minimum system requirements, outlined in our support article here.

If they do, please manually download the most up to date driver you can via this link.

Hey there, thanks for your report/screenshots!

Could you please check here for a more up to date driver? You should be able to find one, most recent release seems to be June 10th.

Test the game after updating your driver!

Originally Posted by GabeN165
So apparently something worked for others:

Either: run the uplay as administrator
Or: find the hyperspace.exe where you installed and run that from that folder as administrator (and not from the desktop, nor from uplay)

Hey guys, could you give this a go? I'd recommend running both Uplay and the game as admin. This will sho... Read more

Hey INight.Mare,

Please ensure you meet the system requirements, and that your GPU drivers are up to date.

If everything is up to date and compatible, please try reinstalling the game and testing again.

Hey ZSaphireZRLD, thank you for your report! Does this happen often, and could you provide a video? Have you changed any of you in-game audio settings, and do you have any overlays enabled which might be taking control of your audio input/output?

Hey!

I am sorry that you are unable to locate the Drop. You need to claim this through the News Banner in Uplay (if in a supported country), and sometimes you need to restart Uplay to see this banner.

If you cannot see the banner, please let us know!

Hey Elliot4Prez, thanks for your report!

As you're able to play, please verify your game files and then let us know if the issue happens again. If you can, please provide us with a video as well.

Hey ItsNoah__, thanks for your report!

I'm sorry the game is not launching correctly. Can you let us know what you have tried already? I don't wanna give you steps you have already attempted.

Hey there!

Does your system meet the requirements? If your drivers are up to date and you're not getting a specific error, please try running through this FAQ to gain access.

Hey there, thanks for the report!

Could you try running the game, Uplay and BattlEye with admin privileges? There's a lot of system files being blocked there, so this may simply be a permissions issue.

Hey Robgoblin1, thanks for your report!

Very odd. It would be interesting to get a video of what was heard - if you know someone you could party up with, or if another player sees this thread and would like to help, we could then forward the video to the devs for review.

Hey there!

It can take up to 24 hours for your credits to appear. If it has been more than 24 hours, simply DM us or message us on Facebook. We will then be able to help you further!

Hey Foxtrox420, thanks for reaching out!

It can sometimes take up to 24 hours for your credits to appear, so you may need to wait a little longer...If the Credits are still missing after 24 hours, feel free to update your support ticket and we will investigate further.

I appreciate your patience!