Ubi-Spud

Hey there bbibbios!

I'm sorry that you are unable to connect. Can you please run through this FAQ to try to resolve?

It will ensure a stable connection to the servers. If the issue persists after this, please get back in touch via a ticket, and be sure to include a screenshot of your port forwarding settings!

- Spud ...

Hey screamthekid, welcome to the forums!

Thanks for reaching out. I'm sorry that this is happening to you. There are some steps you can take to prevent these issues, as it isn't always the result of a cheater or a server hiccup. Please follow the steps in this FAQ to ensure the best connection to our servers.

If these issues persist, please feel free to get back to us and we will investigate further!

Hey there, thanks for reaching out.

I'm sorry that you are having this issue, and I appreciate the fact that you have tried some troubleshooting beforehand. If you have performed everything in here, can you please get in touch with us ... Read more

Hey there, welcome to the forums!

I'm not too sure why, that username seems to follow our guidelines. Have you changed your username recently?

regardless, please try some troubleshooting in case it is a browser issue. If the issue persists, get in touch with us directly a... Read more

Hey Combatheaven, welcome to the forum!

I'm sorry that you are slightly short on Credits, but Support is unable to give away free ones! This would be unfair on the rest of our players.

I hope you continue to enjoy the game!

Hey there, thanks for getting in touch!

I'm sorry that you have not received your charm yet. Please make sure your account is linked here.

Also, it can take a few hours for the charm to appear, so if you have only just subscribed, please give it a little time.

If it has been over 24 hours, please let us know!

Hey AngaraBebesi, welcome to the forums!

These 2 actions are not related - We are experiencing some degradation at... Read more

Hey guys,

I'm sorry you are experiencing this issue. Simply restarting the game should enable you to see your Alpha Packs!

I understand your worry in regards to changing router settings, but you would really need to try and perform those steps. 99% of the time, this is where the issue lies. Perhaps you could contact your ISP for help changing the settings?

Hey there Drone.Cadhi,

Thank you for the screenshots! It does sound like this was some sort of connection error during the game. However, it seems almost as if this then led into a crash, judging by your description.

Please run through this and this, to ... Read more

Hey everyone, thanks for reaching out!

This issue has now been resolved. Happy gaming, and I'm sorry for any annoyance caused!

Hey J.rE, thanks for reaching out!

I appreciate you passing along the details of this player, I have removed them but recorded them.

I will pass this information to our securities team for investigation. Please note, we can only communicate the outcome to the sanctioned player.

I hope you continue to enjoy the game!

Hey there, welcome to the forums!

I'm sorry that matchmaking was taking too long. I would recommend going through this FAQ to try and resolve this.

If the issue persists, please get in touch with us and include a screenshot of your port forwarding settings!

Hey there forevergekko, thanks for getting in touch!

I'm sorry that you are experiencing this issue. The issue referred to in the other thread is under investigation.

I appreciate that your network may seem fine, but as our servers are up and running, I'd like you to go through each step in this FAQ.

Can you please also try temporarily disabling UPnP on your router as well? If this does not help, please re-enable it.

If you are still having issues after these steps, please attach a screenshot of your forwarded ports from your router/modem.

Hey Erwin_the_third,

This issue is often caused by corrupted local save files.To try and resolve it, please run through the steps in this FAQ.

Just a heads up, though! This will reset your Operator loadouts and Situation progress. But it should sort out the issue.

Hey there GRE_Kaolt,

This is something we can help with through Facebook PM, Twitter DM or our Support Website. I appreciate your patience while you wait on a reply!

Hey there UnchartedSpoon, thanks for reaching out!

I know how annoying it is to play against people who gain an unfair advantage. I am sorry you had to go through that. The development team are always working on new ways to prevent this type of behavior, and your feedback is appreciated.

I have removed them from your post, but I will forward these names to our securities team for investigation. Please note, we can only communicate the outcome of the investigation to the sanctioned players.

I hope you continue to enjoy the game, and please feel free to contact us again with any further reports.

Hey Soul_Reaper0_0!

If you are experiencing a similar issues, please create a ticket and we will investigate this further for you. This is because we will need to take a look at your account, which would not be appropriate for a forum thread.

Hey H20RKGNO,

Have you tried any of the steps in this thread?

1. Make sure you are installing the game on the same drive as Uplay PC.
2. Have you verified the game's files?
3. Is Uplay running with admin rights?

Have you tried the fixes suggested by AtyresM. and kotton420m?

Hey VoodooDrache, welcome to the forums.

Have you tried the steps outlined here? They will ensure the best connection to our servers, and should cut down the waiting time.

I would also suggest verifying the game's files, in... Read more