Ubi-TheBerry

Ubi-TheBerry



10 Aug

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @Aetheogh

Thank you for getting back to us and confirming you've got a cloud save!

The team are looking into something like this already, so I've passed your details on as part of this ongoing investigation.

Please keep an eye on the forums for news when it's available and likewise, if there's any changes or you're able to capture a clip, please let us know.

Thank you!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @Aetheogh

Thank you for getting back to us and confirming you've got a cloud save!

The team are looking into something like this already, so I've passed your details on as part of this ongoing investigation.

Please keep an eye on the forums for news when it's available and likewise, if there's any changes or you're able to capture a clip, please let us know.

Thank you!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @Revenskrev

Thank you for reaching out to us, sorry to hear this issue has cropped back up for you!

Are you also encountering this on PC?

And could you please capture a clip demonstrating this in-game and provide a link so we can take a closer look and re-raise it to the team if necessary?

Thank you!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @Revenskrev

Thank you for reaching out to us, sorry to hear this issue has cropped back up for you!

Are you also encountering this on PC?

And could you please capture a clip demonstrating this in-game and provide a link so we can take a closer look and re-raise it to the team if necessary?

Thank you!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @Revenskrev

Thank you for reaching out to us, sorry to hear this issue has cropped back up for you!

Are you also encountering this on PC?

And could you please capture a clip demonstrating this in-game and provide a link so we can take a closer look and re-raise it to the team if necessary?

Thank you!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @b00msie,

Thank you for getting back to us!

May we please know the region of your Microsoft account, as this will influence the digital content available to you and may result in you receiving different region content.

As for the Berserker Set, noted in the main thread for the issue, as fix for this issue is planned for a future release although the date has not yet been confirmed.

In the meantime though, should the Set reset, the upgrade parts should be returned to your inventory.

Thank you!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @b00msie,

Thank you for getting back to us!

May we please know the region of your Microsoft account, as this will influence the digital content available to you and may result in you receiving different region content.

As for the Berserker Set, noted in the main thread for the issue, as fix for this issue is planned for a future release although the date has not yet been confirmed.

In the meantime though, should the Set reset, the upgrade parts should be returned to your inventory.

Thank you!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @b00msie,

Thank you for getting back to us!

May we please know the region of your Microsoft account, as this will influence the digital content available to you and may result in you receiving different region content.

As for the Berserker Set, noted in the main thread for the issue, as fix for this issue is planned for a future release although the date has not yet been confirmed.

In the meantime though, should the Set reset, the upgrade parts should be returned to your inventory.

Thank you!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

No problem @mecatalyst , we can certainly see where it's causing confusion.

We'll let you know when we hear more from the team.

Thank you!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

No problem @mecatalyst , we can certainly see where it's causing confusion.

We'll let you know when we hear more from the team.

Thank you!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

No problem @mecatalyst , we can certainly see where it's causing confusion.

We'll let you know when we hear more from the team.

Thank you!

Comment

Anytime @victoruchiha82 !

Take care out there!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Anytime @victoruchiha82 !

Take care out there!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Anytime @victoruchiha82 !

Take care out there!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey guys,

Thank you for getting back to us!

@DanielKay28 - could you please confirm;

  • If you've ever lost any progress following this message? (If so, how many hours?)
  • How often does this happen? (Is it during every play session?)


...

Read more
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey guys,

Thank you for getting back to us!

@DanielKay28 - could you please confirm;

  • If you've ever lost any progress following this message? (If so, how many hours?)
  • How often does this happen? (Is it during every play session?)


...

Read more
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Thanks for getting back to us with this update @evilhannie !

It's appreciated and we're very glad to hear you're back up and running!

If there's ever anything more we can help with, please let us know.

Take care out there!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Thanks for getting back to us with this update @evilhannie !

It's appreciated and we're very glad to hear you're back up and running!

If there's ever anything more we can help with, please let us know.

Take care out there!

Comment

Thanks for this too @victoruchiha82 !

As many of the older titles have since concluded development and are no longer actively supported, we can't offer any guarantee they'd be considered in such a scenario, however we can certainly pass this on as something to note when considering the future of the franchise and it's further installments!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Thanks for this too @victoruchiha82 !

As many of the older titles have since concluded development and are no longer actively supported, we can't offer any guarantee they'd be considered in such a scenario, however we can certainly pass this on as something to note when considering the future of the franchise and it's further installments!