Ubi-TheBerry

Originally Posted by OptimalGrim
Same here. Game has got progressively worse since S2. Starting game usually means i cant even get the game online an have to wait 2-5 mins for it to log onto the server. We have cable internet. Once game is actually online,most of the time i cant join friends ive played this game with before. Just doesnt want to join a lobby.have bought every season,multiple upgrades. Have had the game on my watchlist since it was first annouced. Totally love this game. But may have to give up as its more frustrating than it is enjoyable.

Hello there OptimalGrim,

Thank you very much for reaching out to us, sorry to hear you're experience a poor connection... Read more

Hello guys,

Thank you for reaching out to us.

Should you encounter a player you believe to be breaching the Rainbow Six: Siege Code of Conduct and you wish to report them, please do so using the in-game 'Report a Player' facility.

If you are unable to report the offending player in-game, you are very welcome to contact us directly via our ... Read more

Originally Posted by Ghosty51
Is there anything that can be done about my abandon sanction? I'm now at a 24hr ban through this bug kicking me out of a match at some point each time I play. It is super frustrating and making this game downright unplayable.

Hey Ghosty51,

I'm afraid temporary sanctions are distributed by an automated system and as such, Ubisoft Support cannot lift or adjust any temporary bans issued.

Sorry for any inconvenience caused and if there's anything further we can help with in the meantime, please let us know.

Thank you!

Originally Posted by praetorian1982
So I have 1200 credits to buy the battlepass but it is just impossible, every time I try I get a error message unlock failed, it is frustrating... I am on ps4, please help ubi

Hey praetorian1982,

Sorry for the delay in getting back to you!

This was indeed a known issue and should now have since been resolved.

Have you since been able to purchase the Premium Battle Pass successfully?

Thank you!

Originally Posted by lIKuzya-1009Il
Why is it that during the "match point", at the moment when an error crashes and you are returned to the lobby, they give you a "exit penalty"for this? I don't go out of my own free will, the game itself throws me out and also gives me a ban!?
I propose the following solutions for this problem: for the fact that you leave the rating game yourself, "ban-60 minutes", and if you fly out because of an error, "ban-10-30 minutes". I hope you will come up with something with this.

Hello lIKuzya-1009Il,

Thank you for reaching out about this, sorry to hear you were disconnected mid-game.

At the moment, the system cannot differen... Read more

Originally Posted by Mihailtupac
It seems to be alright since the latest patch dropped today 29th, but i dont know why this happen, but anyways thx for trying to help.

Hey Mihailtupac,

Thank you for getting back to us and for the update.

Glad to hear it's running as normal for now.

If there's ever anything more we can help with at all, please don't hesitate to reach back out to us.

Take care!

Originally Posted by smileywally
Hi, I downloaded Rainbow Six: Siege Deluxe Edition today on my father's account the year one and year two operators only work on his account. I was wondering if there was any way around this.

Hey smileywally,

Thank you for reaching out to us, sorry for our delayed response!

I'm afraid that on PlayStation, ... Read more

Originally Posted by EnPro23
Hi, this stuff I knew. But I'm talking about ranked games where they haven't got their placement yet. Not unranked as a game mode. Does the mmr limit count for people that haven't done their placements?

This 700 MMR gap is seriously going to affect the way people play this game for the worse. Friends want to play together and you've just increased the likelihood of either A.) Friends not being able to play so will just be a lobby of solo queue players or B.) Said Friends will just stop playing the game all together. Or even possibly C.) They become toxic and throw matches and ruin other peoples games so they can drop rank to play together

Then you've got the unlimited number of smurf accounts that you can make on console which a...

Read more

Originally Posted by IIAc3sII
If you add cannons at certain AI traders to give some protection from pirates, but eventually they get shot down by pirates, how does it not make sense to let the cannons repair after a while??
I even searched for this on google and found that in older versions of game there were no cannons, so that means at one point you added them in to give some protection from pirates, but again, what use are they if they don't even repair and stay destroyed for the rest of the game...


No I cannot, I waited a day and then decided to remove all those savegames and go back to an older savegame where they were not destroyed yet and now i hope this won't happen again, the pirates were at war with another AI and they were fighting each other in fr...

Read more

Originally Posted by Missylanius
I can send you a screenshot of my MMR (I am now ranked) but this issue happened before I was ranked. In addition, my cousin is still unranked so he has zero MMR. However, I will still attach the photos of both.

How do I attach a photo?

Hey Missylanius!

If you could please upload your images to a hosting site (such as Imgur) and post the link here, we'll then be able to take a look.

Thank you!

Hey there guys,

Would it be at all possible for you to capture a clip demonstrating the lag behaviour so we can take a closer look?

Please include your platform when doing so, as I understand we have a mix here.

Thank you!

Originally Posted by Blackvenom156
It shows I get a alpha pack after I win a game and when I check it says 0 alpha packs, so far its happened twice now

Hey Blackvenom156,

Welcome to the Forums! Thank you for reaching out to us with this!

Do you recall the approx. Date / Time of these instances?

If so, could you please contact us directly via our ... Read more

Hey there guys,

Thank you for reaching out to us about this!

Do you happen to have any scoreboard screenshot examples to share so we can take a look?

In some instances, to allow for faster matchmaking and to balance the teams, higher ranked players may be grouped with lower ranks, thus making the average more comparable to the opposing team.

But we'd be happy to look and your experiences to ensure this fits.

Thank you!

Originally Posted by BGFSDF
file:///C:/Users/rober/Desktop/Annop..._Anno_1800.png

file:///C:/Users/rober/Desktop/Annop..._Anno_1800.png

Hey guys!

Thank you for the updates!

WerberVonFett, thank you for the clip!

BGFSDF, I'm afraid we can't view your images as they're a link to your PC file path.

Could you please upload your images to a hosting site such as Imgur and post the links here, we'll then be able to view them.

Thank you!

Originally Posted by Chim0sh
Anyone at ubisoft able to comment on multiplayer connection issues?

Hello Chim0sh,

Please take care when posting on the forums not to post to irrelevant forums and instead please consider creating your own thread if one isn't already available.

There was some online service degradation on the 24th June, which has since been resolved.

If you are still having issues, please ensure you have given all the steps in ... Read more

Originally Posted by BurstPanther
Lmao. Ubi with the same copy pasted message they've been using for the past 5 years. It's a joke.

Definitely not buying Extraction with Ubisoft's complete lack of console support.

Hello BurstPanther,

I'm sorry our above post feels ingenuine or repetitive.

At this moment, this is the only information we have to offer on the subject.

Should there be a change in the future and wider solution is implemented, we will of course update players via the forums.

However until then, we can only offer the information available to us as above.

Sorry for any inconvenience and feel free to cont... Read more

Originally Posted by SirHarryPierce
This was fixed, I cant find the other thread were it was posted.

But it has returned in [11.1]

Hey SirHarryPierce,

Thank you for letting us know that this has decided to rear it's head again!

I've made the team aware and passed your screenshots and clip on for it to be looked into again!

Thank you!

Originally Posted by SirHarryPierce
Still persistent.

It also does not hide "pause" notifications or production complete notifications.

It seems a complete information layer is not hidden on CTRL G, a "on top plane" one.

See the ships loading / unloading.

Hey SirHarryPierce,

Sorry this wasn't picked up earlier!

I've passed both images and this report onto the team for them to look into.

We'll let you know should we hear more on this, thank you!

Originally Posted by Altair_1210
Ok, I finally found an older save from which I could complete "Waha Desher: Flighted Heraldry" again, and the following quest "Waha Desher: Where the Djat Fly Once More" still doesn't trigger.

From a "Let's play" I watched on youtube, this quest should be proposed automatically right after, so it seems like there's definitely a bug there.

I made a save in which I have a frigate waiting next to Waha Desher with a Djat ready to be delivered that allows to recreate the situation. Should I share it with the Ubisoft support team?

Hey guys!

Sorry for the delay in getting back to you!

Thank you for keeping this th... Read more

Originally Posted by SirHarryPierce
Seems this was fixed in [11.1], while it was not listed in the patchnotes, thx.

Hey SirHarryPierce,

Can confirm this was indeed addressed in 11.1, thank you for confirming this is working as normal now for you too!

Take care!