Ubi-TheBerry

Hello guys,

For those of you still reporting freezing or crashing, can you please ensure that you give the steps in our guide a try, as these may help get you back up and running.

We are looking into some reported issues with certain crash errors relating to DirectX, but please ensure you troubleshoot as above as they will may help resolve your issue.

Should the crashing then continue, please open a case on our ... Read more

Hey guys!

I'm sorry this wasn't picked up sooner, thank you for keeping the thread updated!

I've passed this report onto the team for them to take a further look into.

If there's anything further we can help with in the meantime, please let us know.

Thank you!

Originally Posted by Shavi145
Recently bought the Complete edition Year 3. I have exactly the same bug. I overdevelop Cape trelawney and then I came back to Old Nate's Quest. The queen gave me the quest to go his lighthouse. So I went but I cant progress any further than that. I have develop Cape trewlaney up to investors level.

Hey Shavi145,

Sorry for our delayed response!

If you're encountering this bug, could you please contact us directly via our ... Read more

Originally Posted by liminal12020
I just spent over $100 on this game and it crashes constantly with the direc X issue.

I try to submit a case, but the start chat is grayed out.

$100 ******g dollars and its unplayable!

Hello iminal12020,

Sorry for the delay and to see you're been having issues running the game.

As above, if you're unable to create a ticket via our Support Site, you can also reach us on ... Read more

Originally Posted by C0lbyte
Same issue here after Tourists dlc. Have to ALT TAB out and kill process.
I have updated my Nvidia driver today. DX is fully updated. Deleted DX shader cache. Installed all windows 10 updates. Verified files.
Other games plays just fine.
Happened 3 times now and its annoying. Playing with DX11.

Hey C0lbyte,

Sorry for our delay in getting back to you!

I can see you've since created a case and been advised this is currently known and being looked into by the team.

This is still the case, so please keep an eye on the forums where we'll share further news when it becomes available.

Sorry for any in... Read more

Hey guys,

Thanks for the updates, glad to hear you're back up and running for now C0lbyte!

This is something the team are looking into to so we'll keep you in the loop when there's news!

Originally Posted by RoyTheReject
https://www.youtube.com/watch?v=PrkN...l=RoyTheReject
a video actually showing how

Thanks for sharing this RoyTheReject!

Cross-Play was officially added to the game as a feature in December 2020, which you can ... Read more

Originally Posted by Caspar_3004
I have my 2fa complete, but the code still pops up and I dont know what to do.

Hey Caspar_3004!

I'm sorry to see you're encountering issues!

As this code typically indicates a connection error of some sort, could you please ensure you've attempted all of the steps in our connectivity troubleshooting guide.

These should help get you back up and running.
... Read more

Originally Posted by Katje-Katrien
Hello Ubi-Thorlof,



Thank you very much. I am looking forward to this.
If you can, can you please follow this up. Just to be sure that they don't forget it?

Cheers,

Katje-Katrien

Hey Katje-Katrien,

No need to worry, this is still currently being looked into by the team and we'll let you know more definitive news once we hear it!

If there's anything further we can help with in the meantime, please don't hesitate to let us know! ...

Originally Posted by uncleseano
Super! It's been an ongoing torn in my side

Hey uncleseano,

Thank you for your patience and bearing with us!

I'm afraid that as part of the migration to Ubisoft Connect, Anno 1800 was not transitioned, so Club features such as achievements are no longer functional

You can read more on this and the other titles impacted here

I'm sorry for any disappointmen... Read more

Originally Posted by thotimous.prime
Name: VivoBook_ASUSLaptop X570ZD_X570ZD
CPU,GPU: AMD Ryzen 7 2700U with Radeon Vega Mobile Gfx & GTX 1050 4GB, 2200 Mhz, 4 Core(s), 8 Logical Processor(s)
RAM etc: Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 6.95 GB
Available Physical Memory 2.67 GB
Total Virtual Memory 14.2 GB
Available Virtual Memory 5.43 GB
Usage: None of them have ever hit 100%. They are always at 70-80%. As i said, i have tried everything possible in the game. From Ultra to Lowest, changing the resolution, the Aspect Ratio, verified integrity of the game, everything,

Rn, im thinking of uninstalling and redownloading the game. If that doesnt hel...

Read more

Originally Posted by Apparentape
I just recently fount out about this bug and I found some comments from 2019 that mentioned the bug I just want to ask is there on going fix or the dev just left and never to fix it. I would like to see this bug fix. I recently bought the game and I am enjoying anno.

Hello there Apparentape,

Welcome to the Forums and thank you for reaching out about this!

... Read more

Originally Posted by FearlessGlue970
I played 4 ranked games today and didn’t get any of the elo for them. I played the last one around 11pm on bank and realized I haven’t moved at all. I restarted my console and game and no luck. I was wondering if it had something to do w a error code that pops up every time I try to sigh in then I have to wait a few seconds for it to connect. Any one else have any problems like this?

Hello FearlessGlue970,

Welcome to the Forums!

And sorry to hear MMR doesn't appear to be tracking as intended

Do you ever receive any long loading times post-match, or a 'synchronizing data' message?

May we also please kno... Read more

Originally Posted by StreetBoss34
Active un multiplicador y cuando juego campo de maniobras el juego no me da fama hasta que se acaba el multiplicador, en los demas modos de juego si me da fama normal, a alguien mas le ha pasado?

Hey StreetBoss34,

Welcome to the forums!

We can only offer support in English here at the moment though!

Could you please translate your post so we can see how we can help?

Alternatively, you're more than welcome to open a ticket through our ... Read more

Originally Posted by mrmechs
The (PlayStation 5) consoles PSU is screaming out of pain during the beginning of every round. I dont believe the mechanical oscillation on those capacitors is good for the consoles lifespan. Please fix this, cap it to 60 until ingame. I mean why is it even necassary to render a 2D image up to 900+ FPS?

Recorded on a PS5 with a headset+mic next to it. IRL this coil whine sounds even worse.
vimeo has been deactivated.
...

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Hey there guys!

As above, we are aware of those utilizing mouse and keyboard and similar adapters on console to gain an advantage and this situation is still being monitored and investigations ongoing to deliver a solution, however we do not have any further information available at this time to share regarding this.

As for reports, we have anti-cheat facilities in place and reports sent to us are forwarded on for review, however I'm afraid from that point on, we cannot then disclose the outcome of any of these reports as part of our privacy policy.

That said, we do still very much welcome player reports of those found to be breaching the Code of Conduct in our ongoing quest to maintain a safe and equal playing field for all.

Thank you for your understanding and if there's anything further we can help with at all, please let us know!

Originally Posted by RefLvX
I have similar problems but instead of getting kicked to the desktop my screen just freezes and i can't do anything other than restarting my pc. It won't let me open other apps too. Only happens when i play unranked.

Hey RefLvX,

Welcome to the Forums and thank you for reaching out to us!

Were you able to give the steps linked by Ubi-Wan above a try?

If not, pl... Read more

Originally Posted by Elmo_0n_Crack
No

Hey Elmo_0n_Crack,

Are you having any further issues with the TTS?

Seeing as the original post and response were quite some time ago

Originally Posted by BornFrmPain
Hello,

I have a wireless sony WH1000XM4.
Ik krijg geluiden in het spel als ik op matchmaking klik enzo. Maar eens ik ingame zit. Hoor ik niets meer, geen geweerschote, geen voetstappen, niets.

Hoe komt dit ?
Is dit op te lossen ?

Als ik mijn headset uitschakel krijg ik wel geluid uit mijn monitor. Maar ik zou graag geluid uit mijn headset hebben uiteraard.

Hey BornFrmPain,

Thank you for reaching out!

Would it be possible to please translate the rest of your post? As we can only offer Support in English on these forums at the moment

We do have the German Ubisoft Forums availa... Read more