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Ubi-Thorlof

Ubi-Thorlof



21 Feb

SOLVED! Anno crashes on startup after February 18 update

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Just as an update to this: It should be sufficient to simply disable the Uplay Overlay (see here https://i.imgur.com/cvLjXhe.jpg

) as a temporary workaround for Windows 7 users. No offline mode required.

Be aware that disables the overlay for all games for the time being.

We'll let you know as soon as we have news about a fix.

(and recommend enabling the overlay as soon as it's fixed)


13 Feb

Installing from one pc to another

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After installing Uplay on the other PC, you can copy the whole installation folder of the game to that PC.
If you then open your games library and select Anno 1800, there's an option to locate an installed game:

Uplay will then check the game's files to make sure they're complete (if not, the missing/broken files will need to be redownloaded) and if all is good, you can start the game.

12 Feb

Union Update: Anno 2070 Afternoon and Community Spotlight

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The New Year is already over one month old – about time to share a Union Update with you, feature some great Anno 1800 creations from our community and let you know about our upcoming live streams.

Anno Afternoon Stream

This Friday our community team is traveling into the future for another Anno Afternoon. On this Anno 2070 adventure, Ubi-Thorlof invited his colleague Ubi-Hanabi – the goal: brew some tea, hug a few trees and save everyone from drowning.
Join them on their adventure over on twitch.tv/ubisoftbluebyte

...
Read more

07 Feb

Known Issues List [February 7th 2020]

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    Ubi-Thorlof on Support Forums - Thread - Direct
We have updated the known issues list

04 Feb

deleting

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If you have cloud saves enabled, you will still see those even if you have deleted the local ones.
You can also delete your local savegames by deleting the respective folder. By defaut they're stored here: Documents\Anno 1800\accounts\

27 Jan

Game Update 5: Nadasky's Journal Bug in Story still not fixed

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    Ubi-Thorlof on Support Forums - Thread - Direct
As long as we can't reproduce the issue, it's very difficult to find the source of it.
So, no, it's not a "will not fix" kind of thing, but without reproduction, the team will focus on other issues first.

That's why we keep asking for affected savegames.


Thank you, Waya85, will forward

24 Jan

activation code

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    Ubi-Thorlof on Support Forums - Thread - Direct
Going by your description (greyed out in Uplay), it sounds like you're logged in with a different account now, not the one you originally activated the games on.
Could you double-check (email, username) that you're logged in with the correct account?

If you can't find the right account anymore, I'd recommend contacting our colleagues from customer support: http://support.ubi.com/en-GB/

21 Jan

Release Notes and Overview of all Game Updates

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Please find the release notes for GU 6.1 (17.12.2019) here

And the release notes for the upcoming GU 6.2 (23.01.2020) ... Read more

Release Notes and Overview of all Game Updates

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    Ubi-Thorlof on Support Forums - Thread - Direct
Please find the release notes for GU 6.1 (17.12.2019) here

And the release notes for the upcoming GU 6.2 (23.01.2020) ... Read more

20 Jan

reinstalling Anno 1800

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    Ubi-Thorlof on Support Forums - Thread - Direct
Depending on the platform you bought it, you should find the game in your game library.
Let's assume you got the Uplay version:
- Start Uplay and login to your account
- Open the library tab and search for Anno 1800
- Download + install the game

17 Jan

Release Notes and Overview of all Game Updates

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GU 6.2 will be released on January 23rd. You can find the full release notes ... Read more

Game Update 5: Nadasky's Journal Bug in Story still not fixed

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    Ubi-Thorlof on Support Forums - Thread - Direct
Going by the recent comments there seem to be two different issues with the journal:
- people having it, but it not progressing the quest after reading
- not getting the journal at all

The team is still requesting savegames for the issue. We'd highly appreciate it, if you could send us (e.g. me, via PM) your affected savegame and a quick description, which of the two issues mentioned above is affecting you.

Apologies for the inconveniences caused by this bug.

16 Jan

2020 plans?

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Very soon

We have a bit of news coming this week and will then have more in the next.

Game is not in Uplay Client after purchase

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    Ubi-Thorlof on Support Forums - Thread - Direct
Hey Twiztid.Tragedy, we had some issues with the store yesterday evening which caused some delays in order delivery.
I checked your account and you should now be able to find Anno 1800 in your Uplay account.

Apologies for the delay.

20 Dec

Free Trial upgrade to Deluxe

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Hey Szaki,

sorry to hear you had issue with downloading Anno 1800 after your purchase.

The client for the trial version and the final game are different (the trial version, for example, is limited in scope) - which requires the main game to be downloaded separately.
For the same reason, savegames from the trial version are not compatible with the main game.

See also here:
... Read more

10 Dec

The Ubisoft Companion Program

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    Ubi-Thorlof on Support Forums - Thread - Direct
You need the right approach to optimize your economy, found something that might be a bug or require guidance how item sets help optimize your playstyle? You can rely on the collective knowledge of the Anno community and post your question right away to receive help and advice. And as we are a community where players are helping players, don�t forget to let everyone know that a response was helpful by thanking the other community members for their support.

This sharing of knowledge is the key for a healthy community but we do not take your contribution as granted. The Ubisoft Companions program therefore is a true community effort and as such, you, our helpful players, are the beating heart of the program. Players who provide advice and help out other members of our community can become a Ubisoft Companion, a group of game experts who excel at helping others and share their knowledge about Anno 1800 with players around the globe.

The Ubisoft Companions ar... Read more

09 Dec

Release Notes and Overview of all Game Updates

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Game Update 6 including coop mode and statistics menu releases on December 10th!

You can find the full release notes here.

Release Notes and Overview of all Game Updates

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Game Update 6 including coop mode and statistics menu releases on December 10th!

You can find the full release notes here.

Release Notes and Overview of all Game Updates

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    Ubi-Thorlof on Support Forums - Thread - Direct
Game Update 6 including coop mode and statistics menu releases on December 10th!

You can find the full release notes here.

17 Nov

About next dlc playtest

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We have sent another wave this week and are planning another, final wave of invites next week