Ubi-Thorlof

Originally Posted by Belus001
Hi,

I already had anno 1800 through ubisoft. I bought the season pack 2 and installed it through Ubisoft.
When I open the game, it says that I own the DLC"s of season pack 2 but I cannot play them. The game asks to activate the DLC"s, but for this I need an activation code. I did not receive an activation code in my email. Only the invoice of the purchase.

thanks:Belák László

Looking at your account, it seems the Season 2 Pass is correctly activated. If you can see the icons of the DLC colored in the ... Read more

I think that's cause you're lacking the money to fulfill her demands

We're currently working on a fix for this issue that will be included in the next Game Update (9.3). More info on this soon

Originally Posted by Altoria_canarin
Hi,
greetings from germany, we have also a forum discussing the missing club rewards and we also don't get any statement from ubisoft. Like you we are waiting for a fix since october and it's really getting on my nerves.

This is not true, since we replied several times both in the English and the German forums - as well as to questions on Reddit and the social channels.

We do not yet have an update on this issue, but will let you know as soon as we have news.


@Pine_RS: Which DLC that you paid for are you missing? The Rewards this thread is about is specifically about content that was unlockable via the Ubisoft Clu... Read more

Unfortunately, we currently do not have an ETA for the fix, that's why we have not communicated a date yet.

@Pine_RS: No worries. The issue with "unlocked but locked" to our knowledge only affects the "rewards" in Ubisoft Connect, which were supposed to be unlocked for everyone with the switch from Uplay to Ubisoft Connect. These items:

If you have purchased any DLC and are unable to access those, please get in touch with our support so they can investigate further (https://suppo... Read more

Hey there, going by your description and the thread you linked this is all happening on old savegames?
To my knowledge, the issue should be fixed since GU 4 in July last year and I haven't seen any recent reports about it. Unfortunately, it's not always possible to apply fixes to existing savegames.
Apologies if this is causing you frustration.

Feel free to send me your affected savegame so our devs can have another look and check if there's another way to retroactively fix the problem.

If you started a savegame after this date and encounter this issue, let us know and please also provide a savegame for investigation.

Originally Posted by aka_Celador
I have that problem since release

The issue discussed in this thread appeared with the switch from Uplay to Ubisoft Connect at the end of October this year.
If you're having issues with the rewards since the release in April 2019, I'd ask you to open a separate thread for that since that would be unrelated.


The issue here is still under investigation by the Ubisoft Connect team who we're working with on this matter.
As soon as we have news, we will of course let you know.

Apologies for the inconvenience.

Never heard of such an issue before, to be honest.

Please check for 3 things, which I could imagine could otherwise cause issues:
- Anno 1800 should be launched as admin
- Savegames are saved in Documents/Anno 1800. Some players upload their Documents folder automatically to the cloud (Windows One Drive) by default - the game does not like this
- An antivirus software or firewall could be protecting the folder from access or is blocking Anno 1800 from accessing it. Please check if any of your security software is interfering.

Otherwise, our technical support - as linked by Humility - is the best way to move forward. Ideally attach a small video clip of the issue.

Hey chronis2010, could you please try verifying your game files directly in Uplay and check if that solves the issue?
The check will detect any corrupted or missing files and redownload them.

If the issue persists, let us know