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Ubi-Thorlof

Ubi-Thorlof



24 Nov

all club rewards locked, but Ubisoft connect tells me they're activated

Comment
As stated before, as soon as we have an update, we will let you know

This issue affects multiple games after the switch to Connect and the responsible team is currently investing it.
You can also stay updated via our support page:
https://support.ubisoft.com/en-GB/Ne...o-our-servi... Read more

19 Nov

The Season 3 Pass is coming

Post
Hey Anno Community,

Yesterday, we answered the question that had been on many of your minds recently: What does the future hold for Anno 1800? And since pictures can say so much more than mere words, we answered with our Season 3 Teaser, which you can watch once more right here:

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We are very happy to confirm that Anno 1800 will be back for a third Season of content in 2021! While we don�t want to give too much away, there a few things we can share:

  • Season 3 will once again consist of three new DLCs, all of which have been inspired by community feedback and wishes
  • Season 3�s DLCs thematically r...
Read more

17 Nov

Land of lions appears randomly

Comment

Originally posted by violent-agreement

Maybe you can send your savegame to ubi, so they can have a look into it. Maybe /u/Com_Raven can assist with this.

I'm not Com_Raven, but I'd also be interested in that savegame :P First time I heard about such a situation.


16 Nov

all club rewards locked, but Ubisoft connect tells me they're activated

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Thank you all, we've forwarded the info to the team. They have enough for their investigation, we'll keep you updated

14 Nov

City Lights DLC not showing up in America

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We have also got confirmation now from the team that it's fixed now:
https://store.ubi.com/us/anno-1800-c...228fda476.html

You might have to restart Ubisoft Connect.

City Lights DLC not showing up in America

Comment
Hello everyone,

thank you for reporting this issue.

We've forwarded it and will keep you updated

13 Nov

Release Notes and Overview of all Game Updates

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For yesterday's Game Update 9.1, you can find the release notes here

Patch hasn't fixed broken LoL quests on old saves.

Comment

Originally posted by ch4ppi

Can I do the same for my bugged world exhibition? I can't see my rewards, sometimes I can hover invisible icons, sometimes I can't

I'm currently not aware of such a bug, so it's probably best if you check you have the latest update installed and verify the game files.

If the issue persists, please get in touch with our support so they can track the issue :)

support.ubisoft.com/

[Bug/Glitch]Can't finish Angereb: The Wisdom Therein

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    Ubi-Thorlof on Support Forums - Thread - Direct
Hey mberry12,

thank you for reporting this issue.
Could you please forward us your savegame for investigation?
You can find it in Documents\Anno 1800\accounts\ACCOUNT ID\PLAYER NAME

You'd then need to upload it on a platform of your choice and send me the download link, either by posting it here on the forums or - if you prefer - via direct message.

Thank you

Release Notes and Overview of all Game Updates

Comment
For yesterday's Game Update 9.1, you can find the release notes here

Release Notes and Overview of all Game Updates

Comment
    Ubi-Thorlof on Support Forums - Thread - Direct
For yesterday's Game Update 9.1, you can find the release notes here

all club rewards locked, but Ubisoft connect tells me they're activated

Comment
As stated above, this is an issue related to Ubisoft Connect which can't be fixed just by ourselves but together with the Ubisoft Connect team (and is not only present in Anno 1800).


For anyone affected by the recent issue with the Club/Connect Rewards being shown as unlocked in Ubisoft Connect itself but are locked in the game, could you please provide info on the following points?
- Are you using mods?
- Are you playing offline?
- Do you have the game updated to the latest version? (9.1.968978)
- Did you receive any popups in-game or from the Connect Client (at the bottom of the game)

[Ubisoft Connect]Ubisoft Club Rewards locked

Comment
    Ubi-Thorlof on Support Forums - Thread - Direct
Since the issues are related to Ubisoft Connect which was launched in late October, the issue can't exist in 2018.

For anyone affected by the recent issue with the Club/Connect Rewards being shown as unlocked in Ubisoft Connect itself but are locked in the game, could you please provide info on the following points?
- Are you using mods?
- Are you playing offline?
- Do you have the game updated to the latest version? (9.1.968978)
- Did you receive any popups in-game or from the Connect Client (at the bottom of the game)

Is the new city lights DLC showing up for any Americans?

Comment

Thank you for the reports, we've forwarded the issue

Patch hasn't fixed broken LoL quests on old saves.

Comment

Hello everyone,

sorry to hear the fix did not work for you.
Could you please forward us your savegames for investigation?
You can find it in Documents\Anno 1800\accounts\ACCOUNT ID\PLAYER NAME

You'd then need to upload it on a platform of your choice and send me the download link via private message.

Thank you :)


12 Nov

City Lights pack

Comment

Originally posted by fluffytom82

Ah ok, good to know :)

It's my first time I'm actually home on an update day, the previous ones were always downloaded a couple of days later.

rveij is correct, "City Lights" will release at 6PM CET today.

Also: Happy Birthday! :)


11 Nov

Bin fertig mit Ubisoft

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    Ubi-Thorlof on Support Forums - Thread - Direct
Please be aware this is the English forum.
If you have any issues with orders you placed in the store, please contact our support team.

Cheers,
Ubi-Thorlof


//moved to Player Support

10 Nov

LR40 Multiplayer problems

Comment

Hey everyone,

a desync usually happens when the data of two or more players is not in synch, i.e. a certain action a player triggered a bit earlier lead to different information being created on the machines of different players. As soon as the game notices this, the desync appears.

In most cases, loading an older savegame and not doing the action should solve it.

To help us figure out, which actions are likely to cause these issues, it would be great if you could send us affected "broken" savegames. Feel free to send them to me via private message.


09 Nov

all club rewards locked, but Ubisoft connect tells me they're activated

Comment
Hey all,

we're aware some players are still having issues with their rewards since the switch to Ubisoft Connect.

Right now we're in contact with our colleagues in the Ubisoft Connect team and hope to have an update on the matter for you soon.

Thank you for your patience.

Unable to save

Comment
    Ubi-Thorlof on Support Forums - Thread - Direct
Hey Peter, which steps did you try so far?
To list a few possible solutions:
- Verify the game files in Uplay, to check for potential issues
- Make sure you start the game with admin privileges
- if the folder in which the game is saved is a cloud drive (e.g. OneDrive), this can also be a problem. Make sure the saves are stored on your PC directly
- Check your antivirus, make sure it's not blocking the game or certain files. Try completely disabling it for a test
- Disable all non-necessary background programs before starting the game