Ubi-Thorlof

We have updated the known issues list

As long as we can't reproduce the issue, it's very difficult to find the source of it.
So, no, it's not a "will not fix" kind of thing, but without reproduction, the team will focus on other issues first.

That's why we keep asking for affected savegames.


Thank you, Waya85, will forward

Going by your description (greyed out in Uplay), it sounds like you're logged in with a different account now, not the one you originally activated the games on.
Could you double-check (email, username) that you're logged in with the correct account?

If you can't find the right account anymore, I'd recommend contacting our colleagues from customer support: http://support.ubi.com/en-GB/

Please find the release notes for GU 6.1 (17.12.2019) here

And the release notes for the upcoming GU 6.2 (23.01.2020) ... Read more

Depending on the platform you bought it, you should find the game in your game library.
Let's assume you got the Uplay version:
- Start Uplay and login to your account
- Open the library tab and search for Anno 1800
- Download + install the game

Going by the recent comments there seem to be two different issues with the journal:
- people having it, but it not progressing the quest after reading
- not getting the journal at all

The team is still requesting savegames for the issue. We'd highly appreciate it, if you could send us (e.g. me, via PM) your affected savegame and a quick description, which of the two issues mentioned above is affecting you.

Apologies for the inconveniences caused by this bug.

Hey Twiztid.Tragedy, we had some issues with the store yesterday evening which caused some delays in order delivery.
I checked your account and you should now be able to find Anno 1800 in your Uplay account.

Apologies for the delay.

You need the right approach to optimize your economy, found something that might be a bug or require guidance how item sets help optimize your playstyle? You can rely on the collective knowledge of the Anno community and post your question right away to receive help and advice. And as we are a community where players are helping players, don�t forget to let everyone know that a response was helpful by thanking the other community members for their support.

This sharing of knowledge is the key for a healthy community but we do not take your contribution as granted. The Ubisoft Companions program therefore is a true community effort and as such, you, our helpful players, are the beating heart of the program. Players who provide advice and help out other members of our community can become a Ubisoft Companion, a group of game experts who excel at helping others and share their knowledge about Anno 1800 with players around the globe.

The Ubisoft Companions ar... Read more

Game Update 6 including coop mode and statistics menu releases on December 10th!

You can find the full release notes here.