Ubi-Thrupney

@pomelloscosceso Sorry for the inconvenience with this! We're currently investigating an issue where Ubisoft Connect is asking some players for a username and password each time they log in, and we're hoping to have this resolved as soon as possible.

Let me know if you've any other thoughts or questions in the meantime. I hope you've been having a good time with Siege otherwise

@ssj_skay Hey there, Skay!

We're only able to help in English here on this forum, but you'll be able to get help in French over here: https://discussions.ubisoft.com/category/618/support-communautaire?lang=fr

However, it soun...

@ssj_skay Hey there, Skay!

We're only able to help in English here on this forum, but you'll be able to get help in French over here: https://discussions.ubisoft.com/category/618/support-communautaire?lang=fr

However, it soun...

@ssj_skay Hey there, Skay!

We're only able to help in English here on this forum, but you'll be able to get help in French over here: https://discussions.ubisoft.com/category/618/support-communautaire?lang=fr

However, it soun...

@baslasag Thanks for your report about this! I understand trying to launch The Crew 2 on Connect is just launching the Steam page - is that correct?

In this case, it'd be useful for us to take a closer look at your account, so we can confirm which version you've got activated. We can't do that here on the forums, for data security reasons. Can I ask you to get in touch with our support agents, at the links below? Please include your Ubisoft Connect username or email address in your message to them, and feel free to link to this forum thread so they know the situation ...

@baslasag Thanks for your report about this! I understand trying to launch The Crew 2 on Connect is just launching the Steam page - is that correct?

In this case, it'd be useful for us to take a closer look at your account, so we can confirm which version you've got activated. We can't do that here on the forums, for data security reasons. Can I ask you to get in touch with our support agents, at the links below? Please include your Ubisoft Connect username or email address in your message to them, and feel free to link to this forum thread so they know the situation ...

@scottbrowne04 That's very unusual indeed! We'd certainly like to reach out to our internal teams to have this looked into. Your video does indeed not seem to have come through - if you're able to upload it to a video sharing site and send us a link, that'd be ideal.

Thanks so much for your help with this report

@scottbrowne04 That's very unusual indeed! We'd certainly like to reach out to our internal teams to have this looked into. Your video does indeed not seem to have come through - if you're able to upload it to a video sharing site and send us a link, that'd be ideal.

Thanks so much for your help with this report

Sincerest apologies for the inconvenience, @Ecoise - I can see that our investigation into this is ongoing, and we have no updates to share quite at the moment, but we're looking to have this resolved as soon as possible.

Let me know if you've any other thoughts or questions in the meantime.

Sincerest apologies for the inconvenience, @Ecoise - I can see that our investigation into this is ongoing, and we have no updates to share quite at the moment, but we're looking to have this resolved as soon as possible.

Let me know if you've any other thoughts or questions in the meantime.

Thanks for your insights on this one, @Humility925 ! We really appreciate it. In this case, there could be many reasons for this unusual error, so while we'd always suggest being vigilant against viruses by keeping antivirus software running and updated, and running a periodic scan of your whole computer with it, I don't think that's any more likely to be what's happening here. Verifying the files in Ubisoft Connect is what we'd recommend for checking if files are corrupted or altered. That said, thanks once again for your thoughts!

...

Thanks for your insights on this one, @Humility925 ! We really appreciate it. In this case, there could be many reasons for this unusual error, so while we'd always suggest being vigilant against viruses by keeping antivirus software running and updated, and running a periodic scan of your whole computer with it, I don't think that's any more likely to be what's happening here. Verifying the files in Ubisoft Connect is what we'd recommend for checking if files are corrupted or altered. That said, thanks once again for your thoughts!

...

@unkinapostol Great to hear you've been doing Anno multiplayer! But really unfortunate you're having trouble loading a saved game. I'll be happy to help. Can you answer the questions below for me?

• What happens when you try to load the saved game?
• Do you get any error message?
• Does the same thing happen for both yourself and your friend?
• At what point are you trying to load the game? What steps did you take beforehand?

Looking forward to your response, and helping you get this sorted ...

@unkinapostol Great to hear you've been doing Anno multiplayer! But really unfortunate you're having trouble loading a saved game. I'll be happy to help. Can you answer the questions below for me?

• What happens when you try to load the saved game?
• Do you get any error message?
• Does the same thing happen for both yourself and your friend?
• At what point are you trying to load the game? What steps did you take beforehand?

Looking forward to your response, and helping you get this sorted ...

Thanks both @Archaedos and @banan1996-1996 ! I can see from our system that this issue is something we're aware of and are looking into, and I've let our teams know that ...

Thanks both @Archaedos and @banan1996-1996 ! I can see from our system that this issue is something we're aware of and are looking into, and I've let our teams know that ...

Thanks for your insights on this one, @banan1996-1996

In that case, ...

Thanks for your insights on this one, @banan1996-1996

In that case, ...

Thanks for posting about this, @pitair1 - I understand some ship parts are popping in only when zoomed enough, is that correct? I'd certainly like to investigate that.

Can you give me some examples of which ships show this behaviour? If you can take some screenshots for me, showing the difference in how they look zoomed out, and zoomed in, I'd really appreciate that.

Please also double-check for me that you've gone through our ...

Thanks for posting about this, @pitair1 - I understand some ship parts are popping in only when zoomed enough, is that correct? I'd certainly like to investigate that.

Can you give me some examples of which ships show this behaviour? If you can take some screenshots for me, showing the difference in how they look zoomed out, and zoomed in, I'd really appreciate that.

Please also double-check for me that you've gone through our ...