Ubi-Thrupney

Ubi-Thrupney



07 Sep

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    Ubi-Thrupney on Support Forums - Thread - Direct

Really appreciate you pointing that out, @sjefdeglyve - I've gone ahead and passed on your report and screenshots to our devs to investigate further. You're a star, thanks so much πŸ™‚

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    Ubi-Thrupney on Support Forums - Thread - Direct

@acidello Thanks very much for pointing this out! I, too, am unsure if this is intended, but I've passed it on as feedback for our dev teams to consider, anyway. Thanks once again - glad to hear you're enjoying The High Life 😎

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    Ubi-Thrupney on Support Forums - Thread - Direct

Hey, @mrdanii332 , and everyone else πŸ™‚

On this forum, we're only able to give official support in English, so if you're able to translate your messages for me, we'll be happy to help.

Alternatively, we've got a German forum for support over here: ...

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    Ubi-Thrupney on Support Forums - Thread - Direct

Thanks for highlighting this and sending across a screenshot, @asterix201252 - I can see that the blueprinted buildings do indeed have that icon, and I've passed everything across to our dev teams to investigate further.

I hope you've had a good time with the update otherwise!

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    Ubi-Thrupney on Support Forums - Thread - Direct

Thanks so much for bringing this to our attention, @mtgrhox - we really appreciate it! Our team were made aware of the issue with briefcases, but I've now passed along your report on the other two items to help with our investigation. Your video in particular will be most helpful!

My apologies for the inconvenience while we look into this. Let me know if you've any other questions in the meantime.

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Hey @klugerjunge1806 πŸ™‚

On this forum, we prefer to stick to English, but we've got our official German forum here: ...

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21 Aug

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    Ubi-Thrupney on Support Forums - Thread - Direct

Hey @lionheart84 , thanks for reaching out. Sorry for the issue with this quest having disappeared. That sounds most frustrating! I've passed on your report to help with our ongoing investigation, so it's really great you've let us know. We don't have a solution or workaround to share quite at the moment, but we're working to get this resolved as soon as we can.

Let me know if you've any other thoughts or questions in the meantime.

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    Ubi-Thrupney on Support Forums - Thread - Direct

Thanks for adding your comments on this one, @waterbrid - we really appreciate the feedback! I've passed your comments along as part of what's already been said, too.

I hope you've been enjoying Valhalla otherwise!

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    Ubi-Thrupney on Support Forums - Thread - Direct

@blitzkrieg_888 Not quite! You can just tell us your region, no screenshot required. Then, in addition, we would ideally like a screenshot showing the error you've encountered when trying to find the content on the PSN store. This will help us to look into the issue. Thanks, and let me know if I can clarify further.

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    Ubi-Thrupney on Support Forums - Thread - Direct

I really appreciate you reaching out about this, @irishnin9 . The community pictures are part of the 'Misc' category on the map, so they can be turned off by unchecking this category in the map's legend.

If you do find that this improves connectivity issues, we'd love for you to let us know, to help with our investigations. Let me know if you've any other thoughts or questions.

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    Ubi-Thrupney on Support Forums - Thread - Direct

@futagozaryuu Fantastic to hear that this solves the issue! Thanks for letting us know. We'll keep an eye on this anyway, of course, but at least there's a very solid workaround.

Let us know if you run into any other issues 😎

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    Ubi-Thrupney on Support Forums - Thread - Direct

@harbingerhavok Thanks for reaching out about this, Havok!

In addition to the steps you've already tried, please make sure you've verified the game files, and double-checked that the GPU drivers and Windows install are all fully updated. You'll find instructions on how to perform these actions in our troubleshooting guide, but it sounds like you know what you...

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    Ubi-Thrupney on Support Forums - Thread - Direct

Thanks for your insights on this one, @asterix201252 - we appreciate it!


20 Aug

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    Ubi-Thrupney on Support Forums - Thread - Direct

@psychoman53 Welcome to the forums! Sorry to hear you're having these disconnects and then issues reconnecting to the same game - that sounds most unusual!

We won't be able to appeal the sanction, but I can certainly talk you through some troubleshooting to see if we can prevent it happening again.

Please start with our connectivity guide. In particular from this one, please do the restarting network hardware, going wired if possible, making sure there are no software conflicts (such as downloader programs) on your network caus...

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    Ubi-Thrupney on Support Forums - Thread - Direct

Thanks for posting about these three issues, @krygswyrfer - I can certainly understand that, while not game breaking, they sound frustrating!

Can you have a look at our troubleshooting guide for me? In particular, make sure you've verified the game files (in case any files went wonky during the update), that your Windows install is fully updated, and that you don't have any background programs that might be causing a conflict.

If it still doesn't work, please also try running the game with admin rights (also explained in the guide).

Let me know if none of those steps helps, and I'll have some other ideas we can try 😎...

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@supersearle Thanks for your further thoughts on this. At the moment, we don't have any further information to share beyond what we said in our AMA earlier this month (linked in my previous response). My apologies for the inconvenience. Let me know if you've any other questions at all.

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    Ubi-Thrupney on Support Forums - Thread - Direct

@supersearle Thanks for your further thoughts on this. At the moment, we don't have any further information to share beyond what we said in our AMA earlier this month (linked in my previous response). My apologies for the inconvenience. Let me know if you've any other questions at all.

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    Ubi-Thrupney on Support Forums - Thread - Direct

Thanks for your post about this, @smokedrwa - sorry to hear you've lost save data. I'll be happy to advise you on this.

If you'd elected to send some of your saves to the cloud before they were lost, you'll still be able to reclaim them from the cloud. We've got a support article here describing how this can be achieved.

However, t...

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Thanks for your feedback on this, @pitair1 - I've gone ahead and moved your posts to the general chat forum for greater visibility from our teams, and to foster discussion with other players. Thanks again!


19 Aug

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Hey there @supersearle , thanks for your question about this.

Our developers did a recent Ask Me Anything on Reddit, and a similar question to yours was answered. You can find this answer ...

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