Ubi-Thrupney

Thanks for getting these two images across to us, @humility925 - I can see how the wrong character is shown in them, and I've gone ahead and reported this to the developers to investigate further.

I hope you've been having a good time with the update otherwise!

Hey everyone, thanks for your posts about these issues.

It's great to hear the solution has already been found for the zoom distance. My apologies for the inconvenience of the setting having reset with the update.

In regards to influence calculations, this is something I've highlighted to our dev team. However, I'd like to add further reports to this, to help with our investigation. If you've noticed a discrepancy with your influence when loading a save together with the update, would you be able to get me a screenshot showing your influence without the update active, and then one with the update active? This would really help us to come to a resolution more quickly.

Thanks once again for your reports of all these issues, folks - it's really helping us to get things sorted more quickly.

Thanks for coming back to us, @dusty272727

For the zooming issue, are you able to check the keybinds to make sure they have not changed? Even if they have not, please try manually assigning a different key to zoom out, and see if that allows you to zoom, for testing purposes. Does that different key work?

Please also check the 'Increased Camera Distance' option is active in Gameplay Settings, as this may have reverted with the update.

In regards to your saves, that's very unusual that they are gone. Are the saved games gone entirely from...

@mrdragonfyr Thanks for your post about this, Dragonfyr. Just to make sure I understand, when you use the demolish tool, and then unselect the tool, it'd usually revert to the previously-used selection - but now it isn't - is that correct?

Does this only happen when laying field, or with other items, too?
And is this behaviour something you've noticed only recently, since the update, or has it always happened this way when laying field?
Can you double-check our ...

Thanks very much for your insights on this, @wuschel523

Indeed, if anyone finds the lighting different post-update, please double-check your 'Lighting Quality' option in the graphics settings - this may have reverted in the update. If the issue persists, let me know, and I'll have some other troubleshooting steps we can try instead

Hey @gokey27 , sorry to hear you were having this error when trying to play multiplayer. It isn't one I've come across before myself, but it's great that you've already found a solution. Thanks very much for coming back and relaying it to us - that'll be most helpful for other players running into the same issue.

Indeed, many of these steps are covered in our troublesho...

Fair point, @efritoo , very fair point! I understand it would make sense for the effect to be nerfed somehow while production is slowed down due to a lack of artisans, and I've passed on your comments to our devs to investigate this further.

Thanks so much for bringing this to our attention, we really appreciate it!

Hey @midascicero , welcome to the forums, and thanks very much for bringing this to our attention.

I understand ships are not automatically continuing their trade route after stopping at the harbour, which is most unusual. I'd like to go ahead and report this to our devs to investigate further. Do you have means to record a short video showing how the ships stop, and that you need to restart them? This would really aid our investigation.

Alternatively, some screenshots showing the actions you need to take to get them moving again would also be useful.

...

Thanks for reaching out about this, @alias_81 - it sounds like you're having a couple of issues there, and I'll be happy to advise you.

You mentioned the game updating again. We're currently investigating an issue with the game automatically rolling back to the old version, and we're working on a solution. In the meantime, please make sure the game is updated, and then ...

Hi everyone, thanks so much for your posts about this, and our sincerest apologies for the inconvenience while we've looked into this.

As mentioned in our current sticky thread, the issue with Ubisoft+ has now been resolved. If you face any issues with the game automatically rolling back to the previous version, this is something we're continuing to investigate, and at the moment we recommend performing th...

Hey @muntymunt , welcome to the forums!

You should be able to see the worker themselves on the land, and when you click them, the dialogue option should then appear. Are you able to have another look for them? If that still doesn't work, let me know, and I'll report the issue to our developers as a potential bug. Thanks

Thanks very much for getting this report across to us, @rosdinkgreve - I can see from your screenshot that there's an issue with your influence points there, and I've reported this to our dev team to investigate.

I'll note that you've got a save file available if we need it, and we'll let you know if we do. In the meantime, would you be able to send me us an additional screenshot showing the game without the update, with the 300 influence?

Thanks again for this - we really appreciate it!

Hey @bendefo , thanks for passing this suggestion across to us.

I can certainly understand that this would be a useful thing for us to do. However, we're not able to make changes to save game files. Instead, we're continuing to work on this issue to find a more permanent solution as soon as we can.

I hope you'll be able to have some enjoyable games in the meantime, even with this inconvenience. Let me know if you've got any other questions.

Hey @colin1796 - glad to hear you got the update running. Administrator rights do solve a lot of issues!

Thanks so much for your insights on this, ...

Hey there @LM10W thanks for your post about this, and my apologies for the slow response. Thanks also to @Asterix201252 for linking to that topic.

You may have already spotted it, but we've got a stickie...

I really appreciate you sending across your experiences with oil trade routing, @pattycake2021 , and this screenshot. I'd really like to investigate this further.

Can you make sure you've verified the game files since the update? This may seem trivial, but it's a quick and easy step that just makes sure all the files are pre...

Thanks very much for your post about this, @teszes - welcome to the forums!

I understand that you've not been able to trade with Madame Kahina and Eli Bleakworth, and the pirates aren't showing on the diplomacy screen. It's great to hear you've already verified your game files, but really unfortunate that this hasn't solved the issue.

Can you send me across some screenshots showing this trade rights issue, and that pirates aren't showing up on the diplomacy screen? You'll find our guide on how to take screenshots ...

Sure sounds like you've had a heck of a time trying to set up an oil route, @alterkauz28 - thanks very much for your post about this.

I'd like to report this to our teams to look into this further. Before I do so, can I ask you to do a couple of things for me, that would really help us out with an investigation?

• Can you make sure to ...

Hey there @menobodyknows , thanks for bringing this to our attention. That's really unusual that you wouldn't get influence points back by destroying the ships and culture buildings you'd built with them.

Can you make sure to verify your game files for me? This makes sure that nothing went wrong when you updated your game to the new update. ...

Hey, @un1corn1978 , welcome to the forums! Sorry to hear you've not been able to access orchards on your newly upgraded save file - that's most unusual!

Can you have a look at our troubleshooting guide for me? In particular, please make sure you've verified the game files, and you are running Ubisoft Connect and Anno 1800 with admin rights - this makes sure the ...