Ubi-Thrupney

Ubi-Thrupney



14 Aug

Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

Thanks for trying my suggested fixes, @avenger237 - really unfortunate that this hasn't solved the issue.

I've merged your topic into an existing one, apologies for any confusion. We've got everything we need for the moment to get this solved, so we'll have a fix in place as soon as possible. No need for any save files for the moment, but I really appreciate the offer 🙂

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Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

Thanks for trying my suggested fixes, @avenger237 - really unfortunate that this hasn't solved the issue.

I've merged your topic into an existing one, apologies for any confusion. We've got everything we need for the moment to get this solved, so we'll have a fix in place as soon as possible. No need for any save files for the moment, but I really appreciate the offer 🙂

...
Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

Thanks for trying my suggested fixes, @avenger237 - really unfortunate that this hasn't solved the issue.

I've merged your topic into an existing one, apologies for any confusion. We've got everything we need for the moment to get this solved, so we'll have a fix in place as soon as possible. No need for any save files for the moment, but I really appreciate the offer 🙂

...
Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

@historicode97 Fantastic, thanks. I've reported this issue, so we'll investigate internally. Thanks once again for all your help!

Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

@historicode97 Fantastic, thanks. I've reported this issue, so we'll investigate internally. Thanks once again for all your help!

Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

@historicode97 Fantastic, thanks. I've reported this issue, so we'll investigate internally. Thanks once again for all your help!

Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

Thanks very much for your post about this, @heavylaw - sorry to hear you've had trouble unlocking these two achievements.

Can you tell me which two achievements these are? It'd also be very useful to have screenshots showing that you've met the criteria for them (so, an in-game screenshot), and then another one showing that the challenge is still locked.

Sometimes, achievements don't unlock if something is interfering with your connection to the Ubisoft Connect servers (but not so badly that you are forced entirely offline). As such, please check our ...

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Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

Thanks very much for your post about this, @heavylaw - sorry to hear you've had trouble unlocking these two achievements.

Can you tell me which two achievements these are? It'd also be very useful to have screenshots showing that you've met the criteria for them (so, an in-game screenshot), and then another one showing that the challenge is still locked.

Sometimes, achievements don't unlock if something is interfering with your connection to the Ubisoft Connect servers (but not so badly that you are forced entirely offline). As such, please check our ...

Read more
Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

Thanks very much for your post about this, @heavylaw - sorry to hear you've had trouble unlocking these two achievements.

Can you tell me which two achievements these are? It'd also be very useful to have screenshots showing that you've met the criteria for them (so, an in-game screenshot), and then another one showing that the challenge is still locked.

Sometimes, achievements don't unlock if something is interfering with your connection to the Ubisoft Connect servers (but not so badly that you are forced entirely offline). As such, please check our ...

Read more
Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

Thanks for clearing that up for us, @azullFR

Does that fully explain the mastery points for you, @f4ithking ? You'll be able to get mastery points once reaching the new...

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Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

Thanks for clearing that up for us, @azullFR

Does that fully explain the mastery points for you, @f4ithking ? You'll be able to get mastery points once reaching the new...

Read more
Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

Thanks for clearing that up for us, @azullFR

Does that fully explain the mastery points for you, @f4ithking ? You'll be able to get mastery points once reaching the new...

Read more
Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

@nirusu Thanks for these screenshots. So, just to be sure I understand, it was the wrong animation in the first screenshot, and the correct one in the second, but both on the same mission - is that correct? And do you recall which mission this was?

This is all great information for helping us narrow down exactly why this is happening, so we really appreciate the help.

Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

@nirusu Thanks for these screenshots. So, just to be sure I understand, it was the wrong animation in the first screenshot, and the correct one in the second, but both on the same mission - is that correct? And do you recall which mission this was?

This is all great information for helping us narrow down exactly why this is happening, so we really appreciate the help.

Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

@nirusu Thanks for these screenshots. So, just to be sure I understand, it was the wrong animation in the first screenshot, and the correct one in the second, but both on the same mission - is that correct? And do you recall which mission this was?

This is all great information for helping us narrow down exactly why this is happening, so we really appreciate the help.

Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

@f4ithking Thanks for sending this additional screenshot across to us!

In order to investigate further, can you send us a zoomed out picture of this screen? So we can see the whole screen, and the information shown on the left and right. This will be useful for getting more information about what is happening. Thanks!

Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

@f4ithking Thanks for sending this additional screenshot across to us!

In order to investigate further, can you send us a zoomed out picture of this screen? So we can see the whole screen, and the information shown on the left and right. This will be useful for getting more information about what is happening. Thanks!

Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

@f4ithking Thanks for sending this additional screenshot across to us!

In order to investigate further, can you send us a zoomed out picture of this screen? So we can see the whole screen, and the information shown on the left and right. This will be useful for getting more information about what is happening. Thanks!

Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

@kormac67 Thanks for that! I've passed this on too - you're a star 😎

Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

@kormac67 Thanks for that! I've passed this on too - you're a star 😎