Ubi-Thrupney

Thanks for your post about the Horseman of the Apocalypse challenge, @rcdeschene - sorry to hear the counter has become stuck. Thanks @TheBlueFruit for your insights, too -...

Thanks for your post about the Horseman of the Apocalypse challenge, @rcdeschene - sorry to hear the counter has become stuck. Thanks @TheBlueFruit for your insights, too -...

Thanks for your post about the Horseman of the Apocalypse challenge, @rcdeschene - sorry to hear the counter has become stuck. Thanks @TheBlueFruit for your insights, too -...

@snowballru Hey, welcome to the forum!

Just piping in to say that, if you are looking for official support from Ubisoft, please translate your post into English for us. We'll be happy to help

Alternatively, our Russian forum is here: ...

@snowballru Hey, welcome to the forum!

Just piping in to say that, if you are looking for official support from Ubisoft, please translate your post into English for us. We'll be happy to help

Alternatively, our Russian forum is here: ...

@abisai1978 Thanks very much for letting us know you were facing a similar issue! Now that you've seen the items were indeed added to your game, if you now go back to the item on Connect, does it still show as not claimed?

...

@abisai1978 Thanks very much for letting us know you were facing a similar issue! Now that you've seen the items were indeed added to your game, if you now go back to the item on Connect, does it still show as not claimed?

...

@guest-yo3h3dvl Thanks for your post about the Stray Naps quest - sorry to hear you've had trouble completing it since the napper doesn't seem to be there! That's most unusual.

Can you try fast travelling away and back? Let me know if that solves it.

If not, please also have a look at our PS5 troubleshooting guide. In particular, please ...

@guest-yo3h3dvl Thanks for your post about the Stray Naps quest - sorry to hear you've had trouble completing it since the napper doesn't seem to be there! That's most unusual.

Can you try fast travelling away and back? Let me know if that solves it.

If not, please also have a look at our PS5 troubleshooting guide. In particular, please ...

@guest-yo3h3dvl Thanks for your post about the Stray Naps quest - sorry to hear you've had trouble completing it since the napper doesn't seem to be there! That's most unusual.

Can you try fast travelling away and back? Let me know if that solves it.

If not, please also have a look at our PS5 troubleshooting guide. In particular, please ...

Thanks for posting about this, @navystingray367 - so, when starting Valhalla on your Xbox One, when it gets to the main menu, it's just black? That's most unusual, and I'd really like to help you get to the bottom of this. Can you answer the questions below for me?

• Are you able to hear anything happening when you press buttons after the screen goes black?
• Does the whole system lock up, or are you able to still use the Xbox' menus while the game is running?
• Are you sharing the game to or from another account?
• Do other games still w...

Thanks for posting about this, @navystingray367 - so, when starting Valhalla on your Xbox One, when it gets to the main menu, it's just black? That's most unusual, and I'd really like to help you get to the bottom of this. Can you answer the questions below for me?

• Are you able to hear anything happening when you press buttons after the screen goes black?
• Does the whole system lock up, or are you able to still use the Xbox' menus while the game is running?
• Are you sharing the game to or from another account?
• Do other games still w...

@mr-photo Thanks for this screenshot, that was very helpful. I wanted to reach out to one of our teams to double-check that both of these games count (we don't have any information to the contrary, but just to be sure!)

Can you send me a further screenshot showing the two Assassin's Creed games you've got active on your account? So, for example, if the games were on Ubisoft Connect, you could show them in your Ubisoft Connect library, or on a console you could show the game on your console's home screen.

Once I have these, I'll be able to use them to investigate...

@mr-photo Thanks for this screenshot, that was very helpful. I wanted to reach out to one of our teams to double-check that both of these games count (we don't have any information to the contrary, but just to be sure!)

Can you send me a further screenshot showing the two Assassin's Creed games you've got active on your account? So, for example, if the games were on Ubisoft Connect, you could show them in your Ubisoft Connect library, or on a console you could show the game on your console's home screen.

Once I have these, I'll be able to use them to investigate...

@mr-photo Thanks for this screenshot, that was very helpful. I wanted to reach out to one of our teams to double-check that both of these games count (we don't have any information to the contrary, but just to be sure!)

Can you send me a further screenshot showing the two Assassin's Creed games you've got active on your account? So, for example, if the games were on Ubisoft Connect, you could show them in your Ubisoft Connect library, or on a console you could show the game on your console's home screen.

Once I have these, I'll be able to use them to investigate...

Great to hear you've been making use of the new DualSense support, @youknowwho77

In fact, the majority of the functionality added is the change to the triggers. However, I appreciate you letting me know you are not feeling the haptic feedback you'd expected from the update - that's great feedback for us to know, and I've passed it on.

Let me know if you've any other thoughts or questions about this.

Great to hear you've been making use of the new DualSense support, @youknowwho77

In fact, the majority of the functionality added is the change to the triggers. However, I appreciate you letting me know you are not feeling the haptic feedback you'd expected from the update - that's great feedback for us to know, and I've passed it on.

Let me know if you've any other thoughts or questions about this.

Great to hear you've been making use of the new DualSense support, @youknowwho77

In fact, the majority of the functionality added is the change to the triggers. However, I appreciate you letting me know you are not feeling the haptic feedback you'd expected from the update - that's great feedback for us to know, and I've passed it on.

Let me know if you've any other thoughts or questions about this.

@avenger237 I've gone ahead and responded to you on the other thread

Just for future reference, try not to post about the same issue in another thread, as it does just make the forum messier rather than allowing us to help any faster. Thanks for your understanding.

@avenger237 I've gone ahead and responded to you on the other thread

Just for future reference, try not to post about the same issue in another thread, as it does just make the forum messier rather than allowing us to help any faster. Thanks for your understanding.