Ubi-Thrupney

Thanks for your post about this, @misc1985 - sorry to hear the City of Lights challenge isn't completing for you, after visiting Paris. That's most unusual!

We'd had reports of this previously, but our team have been unable to reproduce the issue, and this makes it very difficult for us to fix. Can you help me with this, by running through our connectivity trouble...

@plippero Thanks so much for pointing this out to us, Plip - that sounds most frustrating! I'd certainly like to report this to our team to look into further. Can you answer the questions and follow the steps below for me?

• Just to make sure I understand - when you got near the corpse, the game gave you the mission automatically, but kept giving you it repeatedly, even when you'd moved far away. A restart of the game fixed the issue. Then, next time you found a corpse, you again got the mission repeatedly, but it stopped once you'd moved away. Is that correct?
...

Thanks very much for your post about the rain, @cyczarn - sounds a bit dreary, for sure, and I'd like to look into this further.

When you say that the rain always starts near Jormsviking Hall, do you meant that you can move away from the hall and the rain stops? And then going back to it starts the rain again? I'm not personally sure by which mechanics the game decides when it should be raining, but if there is a definite discernable pattern, then I'd certainly like to report that to our team.

Can you also double-check that you've fully updated your Xbox One's syst...

Thanks very much for getting this stream link across to us @thevastayan , and for your insights on a workaround - that's very helpful indeed! I've passed this information along to our team, to help with our investigation. Thanks once again!

Hey @Dominsky and @JiangLegend , thanks very much for reaching out about this. I can certainly understand that load times can be a frustration, and I appreciate the feedback ...

Hey @RogueYautja , welcome to the forums! Great to hear you've been playing with the new skills, but really unfortunate that Idunn's Heart seems to be misbehaving.

To be clear, Idunn's heart heals you after a short while of not taking damage. However, we've been investigating an issue with Idunn's Heart's yellow glow showing permanently, instead of just while it is active. Is it possible that you'd had this issue previously, and are now seeing it as it's meant to work - where you only get health after not taking damage for a short while? Or is it very clear that you ar...

Thanks for this one, @etsubmariner - good to hear it already seems to be solved after a restart, but let us know if the problem comes back, and we'll get it looked into. Thanks once again, and have fun with that good cloak fashion!

Thanks very much for confirming that for us, @etsubmariner - in that case, once you've done those quests, please let us know if the issue yet persists. We'll be able to follow that up with our teams to help with our investigation into the other issue Ubi-Borealis had mentioned. Thanks!

Hey @dj-r3d , thanks for reaching out about this. That's very unusual indeed!

It's great to hear you've already tried reinstalling, which we'd usually recommend doing by verifying the game files. There's a few other steps from our troubleshooting guide I'd like to invite you to try, if you didn't already. In particular, make sure your graphics drivers and operating s...

Thanks so much for getting that video across to us - @w0ifie1996 . That's very helpful indeed! I've gone ahead and reported this to our team to investigate further. We'll get it looked into as soon as possible! Sorry for the inconvenience in the meantime.

While we do that, can you try running through our troubleshooting guide? In particular, please make sure your system and all software are fully updated, and give the console a hard reset. Once that's done, please complete any main or side-quest, to see if tha...

@veico_cm Thanks very much for clarifying that for us, and thanks also to @SpirantCrayon22 for your insights there! As Ubi-Borealis has said, it's something we're looking ...

Hey @siddy_1 , thanks for posting about this, and welcome to the forums! I'm sorry to hear you've been having these crashed while trying to do the Gorm quests, and I'd really like to help.

Can you tell me if you get any particular error message when this crash happens? Does the game just hang, or are you crashed out to the desktop? If you do get an error message, it'd be great to have a screenshot showing the error you're getting, if it happens again.

You'd mentioned having reinstalled the game, which is great. Can you also make sure your operating system is full...

Hey @brnthay , welcome to the forums! Thanks for reaching out about this unusual install issue - that sounds most frustrating, and I'd really like to help. Can you answer the questions and perform the troubleshooting steps below for me?

• Can you try running the Epic Launcher and Ubisoft Connect with admin rights? We've got a guide showing how to do that ...

Thanks so much for coming back with this additional information and media, @thenorfolkian , and my sincerest apologies for the inconvenience. I understand it's a frustration to have save issues, and I've passed your post on to our people to help with our ongoing investigation. Thanks once again, and I hope you've been having a good time with the game besides with this questline.

I really appreciate you reaching out about this, @alequyoutube - I'm sorry to hear your Valhalla saves are corrupt on your PS4, and I'd really like to help.

We're currently investigating the issue, and I'd like to ask a few questions to help with this. Can you answer the questions below for me?

• How many corrupted saves do you have? Is that all of them?
• Last time you played it before the nine months, did you put the console into rest mode with the game still running? If so, was it in rest mode for the full nine months, or did you switch off the PS4 or ...

That's completely understandable, @pabulous - I know not everyone's in a position to record video. We'd still like to investigate, though - can I ask a few questions about this?

• Have you done our troubleshooting guide? In particular in this case, please make sure you've verified the game files, fully updated your Windows install, and are running the game with adm...

Thanks very much for your insights there, @spirantcrayon22 - we really appreciate it!

Further to that, @morphasm , can you confirm if any of the items at all sho...

Great to hear you've got the expansion going, @violence1337 - sorry for the inconvenience!

For these remaining achievements, just to make sure, the retroactive (meaning you've already done the progress) unlock requirements for Orlog's Champion and Home Sweet Home are to complete any main or side quest, even on a new save file if needed. Is this something you've tried?

For Legend of St Patrick - the one to kill the only snake in Ireland - please try going to Ireland and killing any NPC. Does that cause the trophy to pop?

Let me know if any of those st...

Thanks for elaborating for us one of the issues you've had during the river raids, @freestepper - these short teleports sure sound unusual, so I'd love to look into this further.

Are you able to point out on the map specifically which cave this was? I'm not sure the issue is about the cave itself, from the information you've given, but it'd nonetheless be useful to know where it happened on that occasion. Can you share a screenshot showing where it is with me?

Can you also tell me if these issues have persisted even after performing the steps on our ...