Ubi-Thrupney

Hi TarioSuigi, sorry you've had issues using the Ubisoft Store.

We've not had any reported issues, fortunately. I'd recommend running through our connectivity troubleshooting guide, as this fixes most issues with our services.

If that doesn't help, it'd be great if you could describe the issues you are having - what happens when you try to use the store? If it'd help explain, you could also take some screenshots.

Thanks very much for your patience with this.

Hey Neko_Nyaa-Ni, welcome to the forum Sorry to read you're having framerate issues, and I'll be happy to advise.

It sounds like you've already done it, since you mention many of the steps, but we do have a troubleshooting guide we recommend running through, as this fixes most problems.

It looks like we'll need to take a closer look, though, with the help of some system files - a Dx... Read more

Hey Jakub123-_-SK, thanks for reaching out here on the forums. Great to hear you've claimed some of the Twitch Drops for your account!

It can take up to 48 hours from when the campaign ends, rather than from when they are claimed, so you should receive them shortly You can see when the campaign ends on this page, where it tells us the current drops campaign ends tomorrow.

Let me know if you've any other questions! I hope you've enjoyed watching the coverage on Twitch ... Read more

Thanks ScrewUpGaming, Klami3sz and Jaga.Telesin for sharing your thoughts and findings on this - that's been most helpful.

We did think this issue had been resolved, but I've let our development teams know that it has reoccured. We'll look to get it resolved as soon as we can.

Let us know if you run into any further issues!

Hi CarolinaReaper4 and rusted_f0rk, thanks for reporting this here on the forums.

It's not something we've come across, so I'd like to investigate further. Can you answer the questions below, to help us narrow this down?

• To be sure I understand: you take out all the enemies at a control point, begin defending, some enemies spawn, but eventually stop spawning while the control point remains untaken, leaving the only option as leaving the control point - is that correct?
• @CarolinaReaper4, did you find this was happening at all CPs, or just specific ones?
• Can either of you get a video across to us showing us this issue?

Thanks so much for your help and patience - we'll hopefully have this solved shortly for you.

Hi Nate_X_X, thanks for updating us with your findings, and for your patience with our questions.

When you say that it's now non-functional at all, do you mean the push-to-talk setting can now no longer be used, on any key, unless you alt-tab out and in?

I've passed everything on to our devs, so they'll be looking to get this resolved. In the meantime, I'd recommend keeping an eye on the News & Announcements forum for upcoming patches and the fixes they'll contain.

Thanks again for your help and patience ... Read more

Hi xnti.xls, we've got a connectivity troubleshooting guide that explains which ports need to be forwarded, here.

However, as the guide says, it's best to reach out to your ISP for help with forwarding ports or enabling UPnP, as all routers are different, so they are in the best position to help. Get back in touch with us if following the steps in the guide does not help.

Let me know if I can clarify further

Hey there Ziox, welcome to the forums.

Bans can happen for lots of reasons, and we've got an FAQ at this link. As it explains, if you feel this ban is not warranted, you'll be able to appeal the decision by putting in a support ticket.

We've also got our full code of conduct ... Read more

Hey Lungenkrebs99, and welcome to the forums These freezes sound frustrating, so I'll be happy to help with that.

Have you tried our basic troubleshooting steps? In particular, you'll want to make sure you update your graphics drivers and OS, and disable background programs, but the other steps are useful also.

If that doesn't help, we'll need some system files - a DxDiag.txt an... Read more

Hi JackForTheFun,

We've got no updates to report on this issue at the moment, but I can see that it is still being looked at, so we'll get it sorted as soon as possible.

I really appreciate your patience in the meantime.

Thanks very much for keeping us updated on this, Novisorbis.

Be sure to let us know if you continue to have issues. In the meantime, my colleagues will be happy to have those files from you for their investigation

Hi CUSTARD_TSUNAMI (great username!) and thanks for joining us on the forums

If Captain Tobias has a lot to trade, he can take a long time. Can I ask you to tell me how long you've waited for, with fast forward on? If possible, it'd be fantastic to have a video showing that he is stuck, to help with our investigations.

I really appreciate your patience with this, and look forward to hearing from you

Hey malak2004, welcome to the forums Sorry you've had trouble getting these two DLCs running on your laptop - that is most unusual!

SirHarryPierce's recommendation (thanks!) of verifying the game's files is a great idea, as this will make sure everything is correctly installed. This guide explains how to do that.

If that doesn't work, ... Read more

Hi Falkthorn, thanks for reaching out on the forums about this.

As far as I can see, this was fixed in December 2019, with update 6. However, it can take a little while for Ubisoft Connect to sync up with the game and show the challenge as completed. As such, please make sure you're running the latest update, and make sure to wait a bit after completing the mission.

Let me know if it still doesn't unlock, and I'll be happy to investigate further

Thanks for relaying that to us, Rounoush1. Hopefully this latest Windows update will solve the issues reported with DirectX 12.

If anyone continues to have issues, please do let us know so we can continue to investigate.