Ubi-Thrupney

Ubi-Thrupney



13 Aug

Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

Hey, @twogamers98 , great to hear you've been playing Valhalla!

As @twogamers98 says, the way to do it would be with cloud saves. You'll find our support article ...

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    Ubi-Thrupney on Support Forums - Thread - Direct

Good to hear that it's solved, @moriatii - and big thanks to @azullFR for sharing, we really appreciate it 😎...

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Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

Good to hear that it's solved, @moriatii - and big thanks to @azullFR for sharing, we really appreciate it 😎...

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Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

Thanks for reporting this to us, @moriatii - sorry to hear you've not been able to find The Siege of Paris on the store, that's most unusual!

Can you tell me how you've been accessing the store? For example, are you launching it from the PS4 main menu, or from in-game?

Please make sure to run through our troubleshooting gu...

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Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

Thanks for reporting this to us, @moriatii - sorry to hear you've not been able to find The Siege of Paris on the store, that's most unusual!

Can you tell me how you've been accessing the store? For example, are you launching it from the PS4 main menu, or from in-game?

Please make sure to run through our troubleshooting gu...

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Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

Thanks for further explaining the situation, @virtualawesome - I completely understand not having taken a video! I'd still like to pass on your report about this, though. Have you noticed similar issues using Brush with Death with any other enemies, or just Goneril?

Thanks again for your help in reporting this! I hope you've been having a good time with the expansion besides these issues 😎

Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

Thanks for further explaining the situation, @virtualawesome - I completely understand not having taken a video! I'd still like to pass on your report about this, though. Have you noticed similar issues using Brush with Death with any other enemies, or just Goneril?

Thanks again for your help in reporting this! I hope you've been having a good time with the expansion besides these issues 😎

Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

Thanks very much for getting back to us, @avenger237 - that was most helpful!

Your system specs do look like they should be able to run Valhalla without issue. Can you confirm if you've followed the rest of the steps in the troubleshooting guide, besides verifying the game files? In particular, please make sure you've updated your graphics drivers...

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Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

Thanks very much for getting back to us, @avenger237 - that was most helpful!

Your system specs do look like they should be able to run Valhalla without issue. Can you confirm if you've followed the rest of the steps in the troubleshooting guide, besides verifying the game files? In particular, please make sure you've updated your graphics drivers...

Read more
Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

Thanks very much for getting back to us, @avenger237 - that was most helpful!

Your system specs do look like they should be able to run Valhalla without issue. Can you confirm if you've followed the rest of the steps in the troubleshooting guide, besides verifying the game files? In particular, please make sure you've updated your graphics drivers...

Read more
Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

Really appreciate you reporting this to us, @squisquisquidio - I'd really like to investigate! Can you answer the questions below for me?

  • Would you be able to get me a screenshot or a short video showing the prompt missing?
  • Just to double-check, are you playing on PC?
  • Have you tried multiple cats?


Thanks, looking forward to your response 😎

Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

Really appreciate you reporting this to us, @squisquisquidio - I'd really like to investigate! Can you answer the questions below for me?

  • Would you be able to get me a screenshot or a short video showing the prompt missing?
  • Just to double-check, are you playing on PC?
  • Have you tried multiple cats?


Thanks, looking forward to your response 😎

Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

Really appreciate you reporting this to us, @squisquisquidio - I'd really like to investigate! Can you answer the questions below for me?

  • Would you be able to get me a screenshot or a short video showing the prompt missing?
  • Just to double-check, are you playing on PC?
  • Have you tried multiple cats?


Thanks, looking forward to your response 😎

Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

Thanks very much for letting us know you're having this issue too, @warlord99956 ! We're looking into this internally now, and we'll be back in touch on this thread if we need any further information to help get it resolved. Thanks again! 😎

Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

Thanks very much for letting us know you're having this issue too, @warlord99956 ! We're looking into this internally now, and we'll be back in touch on this thread if we need any further information to help get it resolved. Thanks again! 😎

Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

Thanks very much for letting us know you're having this issue too, @warlord99956 ! We're looking into this internally now, and we'll be back in touch on this thread if we need any further information to help get it resolved. Thanks again! 😎


11 Aug

Comment
    Ubi-Thrupney on Support Forums - Thread - Direct
Hey there SuperSearle,

Alternate accounts of any sort are explicitly against our Terms of Use, and that includes using them to gain an unfair advantage. Reports of such behaviour are investigated internally, but we're not able to share the results of those investigations.

Let me know if you've any further questions.

10 Aug

Comment
    Ubi-Thrupney on Support Forums - Thread - Direct
Thanks very much for pointing this out to us, SuperSearle - I'd like to investigate this. Can you answer a few questions for me?

• Which console are you on?
• Which game modes have you been playing to do this challenge?
• Have other challenges been working as normal, while this one still doesn't?

Looking forward to your response, thanks again for the report!

09 Aug

Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

Hey @petraaken , welcome to the forums! Sorry to hear your game is asking for an activation key, and I'll be happy to help with this.

First, can I ask if you are playing on your local machine, or via Geforce Now? If it's via Geforce Now, I'll have some specific troubleshooting steps for you to try.

If you're playing it locally, please start with our ...

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Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

Hey @petraaken , welcome to the forums! Sorry to hear your game is asking for an activation key, and I'll be happy to help with this.

First, can I ask if you are playing on your local machine, or via Geforce Now? If it's via Geforce Now, I'll have some specific troubleshooting steps for you to try.

If you're playing it locally, please start with our ...

Read more