Ubi-Thrupney

Hi @blacksky200132 , welcome to the forums!

We're only able to provide support in English on these forums, so if you'd like to translate your message for us, we'll be happy to help. In your translated message, please be sure to explain what happens when you try to start The Crew 2 - any error messages? You could even include a screenshot of how it looks

Alter...

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Hi @blacksky200132 , welcome to the forums!

We're only able to provide support in English on these forums, so if you'd like to translate your message for us, we'll be happy to help. In your translated message, please be sure to explain what happens when you try to start The Crew 2 - any error messages? You could even include a screenshot of how it looks

Alter...

Read more

Hi there, @rudeface - great to hear you've been using the first person mode! The various powers unlocked in this mode are just for fun, so it is indeed the case that you aren't intentioned to be able to actually fight fires with the water spraying power. I hope you've found it fun nonetheless!

Let me know if you've any other thoughts or questions

Hi there, @rudeface - great to hear you've been using the first person mode! The various powers unlocked in this mode are just for fun, so it is indeed the case that you aren't intentioned to be able to actually fight fires with the water spraying power. I hope you've found it fun nonetheless!

Let me know if you've any other thoughts or questions

Hey @eldref - thanks very much for coming back to us!

For reaching out to us with your save file, it'd be really useful if you could get in touch via Facebook PM or ...

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Hey @eldref - thanks very much for coming back to us!

For reaching out to us with your save file, it'd be really useful if you could get in touch via Facebook PM or ...

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Thanks for letting us know how you got on with those troubleshooting steps, @petercochrane - really unfortunate that they haven't helped.

The system parts you've described certainly meet our system requirements for minimum settings, so freezes of five minutes are very unusual. If you've been sure to verify the game files, update your graphics drivers and OS, and you've made sure there's no background programs slowing down your system (all steps noted in our ...

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Thanks for letting us know how you got on with those troubleshooting steps, @petercochrane - really unfortunate that they haven't helped.

The system parts you've described certainly meet our system requirements for minimum settings, so freezes of five minutes are very unusual. If you've been sure to verify the game files, update your graphics drivers and OS, and you've made sure there's no background programs slowing down your system (all steps noted in our ...

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Hey there OneMezri, thanks for your post about this I'll be happy to share some guidance on how you might be able to solve this.

If the login box is coming up for you, that does suggest Ubisoft Connect is installed, so it could be that you've installed Ubisoft Connect with a previous Ubisoft game, to a different location than the default. As such, I'd recommend reinstalling Ubisoft Connect.

To do this, first uninstall Ubisoft Connect (Microsoft have a support article showing how to uninstall programs ... Read more

Thanks for your post about this, BaggyDinosaur94, and welcome to the forums. Sorry to read you're having trouble getting the game running - I'll be happy to help, though!

This isn't an error code I recognise from our lists. Would you be able to send me across a screenshot or picture of the error? This article from Microsoft shows how to take screenshots, but just pointing your phone at your screen and taking a picture would be fine too, so long as the error message is clear

Please also have a look at our ... Read more

Hey fissilecore, thanks for your post about this! I really appreciate it, as I'd like to get this looked into.

For the first issue, can you tell me what the expected reward would be for the fossil? I don't have the game to hand myself at present, and I want to make sure I'm reporting the correct information onwards for us to investigate.

For the second, please make sure you've had a look at our troubleshooting guide, and made sure to follow the verifying your game files steps, and updating your graphics drivers and OS. This makes sure that all your files are up to date and definitely not corrupted, so we know that isn't causing this graphics glitch. Let me know if this doubling issue persists with this icon thereafter. Thanks!

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Thanks for getting this video to us, Sir Harry - that explains the situation very well indeed. And thanks banan1996.1996 for your input here too!

I'm not really in a position to say if this is intended or desirable, so I've just gone ahead and passed this information on to our team to look into. Thanks again for this report!

Thanks for confirming that you'd tried that step, Goldwing385 - we appreciate the update

Can you make sure to run through our troubleshooting guide previously suggested by Ubi-WheelyDuck? In particular, make sure you are doing the 'verify game files' step, as this should solve any file and language issues.

If that still doesn't work, we'll be able to troubleshoot further with the help of some system files - a ... Read more

Hey everyone I've merged a few topics together about this issue. We're aware of it, and are investigating - sorry for the inconvenience in the meantime!

Hey everyone I've merged a few topics together about this issue. We're aware of it, and are investigating - sorry for the inconvenience in the meantime!

Thanks for your post about this, @RadekCZ3CH - I'll be happy to advise you on how you can get your wheel running.

Have a look at our troubleshooting guide. You've already reinstalled the game, so there's n...

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Thanks for your post about this, @RadekCZ3CH - I'll be happy to advise you on how you can get your wheel running.

Have a look at our troubleshooting guide. You've already reinstalled the game, so there's n...

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Thanks @CHTO3aHAX and @OBu42 for this additional media! I've passed it along, and we'll look to get it resolved as soon as we can.

Thanks @CHTO3aHAX and @OBu42 for this additional media! I've passed it along, and we'll look to get it resolved as soon as we can.

Thanks very much for that explanation, banan1996.1996 - that was most helpful!

@Artafern - does the above explanation clear up this situation for you? Let me know if not, as we'll be happy to assist further if need be