Thanks for asking about this, @shenkuri - I'll be happy to help you get the game running 
We recently made a security change to how our legacy games work, which means that players need to reauthenticate when launching these games. However, some users are facing this unexpected 'service unavailable' error. We're currently investigating the issue.
In the meantime, our investigation has shown that adding the device you ...
Thanks for asking about this, @shenkuri - I'll be happy to help you get the game running
We recently made a security change to how our legacy games work, which means that players need to reauthenticate when launching these games. However, some users are facing this unexpected 'service unavailable' error. We're currently investigating the issue.
In the meantime, our investigation has shown that adding the device you ...
Thanks for moving your post here to the new forum system, @ailingtheo
I can see my friend Ubi-Karl has passed your report on to our dev teams, so we're currently looking into this issue.
Let me know if you've any other thoughts or questions in the meantime!
Thanks for moving your post here to the new forum system, @ailingtheo
I can see my friend Ubi-Karl has passed your report on to our dev teams, so we're currently looking into this issue.
Let me know if you've any other thoughts or questions in the meantime!
@sirharrypierce - Thanks for this one, too! I've passed over your feedback about these bars, for us to look into internally
@sirharrypierce - Thanks for this one, too! I've passed over your feedback about these bars, for us to look into internally
Thanks very much for pointing this out to us, @legeektateur - I really appreciate it!
I've gone ahead and reported this to our team, along with your screenshot, to be looked into as soon as we can.
I hope you've been having a good time in the 1800s otherwise
Thanks very much for pointing this out to us, @legeektateur - I really appreciate it!
I've gone ahead and reported this to our team, along with your screenshot, to be looked into as soon as we can.
I hope you've been having a good time in the 1800s otherwise
Hey, @sirharrypierce - thanks for responding, especially during the forum migration. I really appreciate it!
I've pointed this out to our teams, to be investigated further internally. I'm not sure if this is something we'll be able to do anything about, or if it's part of how the game works, but I'll pass on your feedback about it nonetheless. Let me know if you've any other questions in the meantime.
Hey, @sirharrypierce - thanks for responding, especially during the forum migration. I really appreciate it!
I've pointed this out to our teams, to be investigated further internally. I'm not sure if this is something we'll be able to do anything about, or if it's part of how the game works, but I'll pass on your feedback about it nonetheless. Let me know if you've any other questions in the meantime.
Hey there @zhukovetsy , thanks for letting us know that you are facing this same issue. As Ubi-Ray has mentioned above, we're currently investigating this.
At the moment, we're not looking for any additional information to help with our investigation, but if we do need further info from players running into this, we'll be sure to ask here on the forums.
Let me know if there's any other thoughts or questions about this in the meantime!
Hey there @zhukovetsy , thanks for letting us know that you are facing this same issue. As Ubi-Ray has mentioned above, we're currently investigating this.
At the moment, we're not looking for any additional information to help with our investigation, but if we do need further info from players running into this, we'll be sure to ask here on the forums.
Let me know if there's any other thoughts or questions about this in the meantime!
Welcome to the forum, @bluegreenbay !
Usually, when the game doesn't save right, this is because it doesn't have enough read/write privileges to save the game tro your system. To fix that, please have a look at our troubleshooting guide, and make sure you do the 'administrator rights' step. While you're there, I'd recommend also doing the 'verify game files' an...
Welcome to the forum, @bluegreenbay !
Usually, when the game doesn't save right, this is because it doesn't have enough read/write privileges to save the game tro your system. To fix that, please have a look at our troubleshooting guide, and make sure you do the 'administrator rights' step. While you're there, I'd recommend also doing the 'verify game files' an...
Thanks for your post about this, @mauddib99 - that sounds most unfortunate, and I'll be happy to help you look into this.
As you might be aware, Anno 1800 supports cloud saves. Did you have any saves on the cloud? If so, you may be able to retrieve the profile. This support article shows how to use the cloud save function to do this.
...
Thanks for your post about this, @mauddib99 - that sounds most unfortunate, and I'll be happy to help you look into this.
As you might be aware, Anno 1800 supports cloud saves. Did you have any saves on the cloud? If so, you may be able to retrieve the profile. This support article shows how to use the cloud save function to do this.
...
Hey @darthgraaver - thanks for reaching out about this.
We're currently investigating an issue with the old Ubisoft Club items not being automatically unlocked in Anno 2205 - we're looking to resolve this as soon as possible. Sorry for the inconvenience in the meantime.
Let me know if you've any other thoughts or questions about this.
Hey @darthgraaver - thanks for reaching out about this.
We're currently investigating an issue with the old Ubisoft Club items not being automatically unlocked in Anno 2205 - we're looking to resolve this as soon as possible. Sorry for the inconvenience in the meantime.
Let me know if you've any other thoughts or questions about this.
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