Ubi-Thrupney

Ubi-Thrupney



14 Aug

Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

Thanks for sharing your troubleshooting steps with us, @mrrancor - that's very helpful indeed. It's good to hear you've found a workaround. If you'd like further assistance with it (and indeed for anyone else facing the issue), the next step would be to send across some system files that we can use to help diagnose the issue. Here's our support article describ...

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Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

Thanks for sharing your troubleshooting steps with us, @mrrancor - that's very helpful indeed. It's good to hear you've found a workaround. If you'd like further assistance with it (and indeed for anyone else facing the issue), the next step would be to send across some system files that we can use to help diagnose the issue. Here's our support article describ...

Read more
Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

Thanks for sharing your troubleshooting steps with us, @mrrancor - that's very helpful indeed. It's good to hear you've found a workaround. If you'd like further assistance with it (and indeed for anyone else facing the issue), the next step would be to send across some system files that we can use to help diagnose the issue. Here's our support article describ...

Read more
Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

@guest-arbf6riw Hey there 🙂

We're only able to offer support in English on our forums, so if you can translate your message for us, we'll be happy to help.

Alternatively, we offer support in Italian by contacting us at this link: ...

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Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

@guest-arbf6riw Hey there 🙂

We're only able to offer support in English on our forums, so if you can translate your message for us, we'll be happy to help.

Alternatively, we offer support in Italian by contacting us at this link: ...

Read more
Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

Thanks for sharing your thoughts about this, @javi-marti

Just to confirm, when you mentioned you'd like to play with this option disabled, do you mean with the HUD element hidden (or disabled) all the time? Or did you mean you'd prefer it to be visible all the time, even when mounted, and it's the switching on and off that should be disabled?

In addition, would you be able to take a screenshot for me, showing the HUD element disabled, and then how it looks when it is re-enabled? ...

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Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

Thanks for sharing your thoughts about this, @javi-marti

Just to confirm, when you mentioned you'd like to play with this option disabled, do you mean with the HUD element hidden (or disabled) all the time? Or did you mean you'd prefer it to be visible all the time, even when mounted, and it's the switching on and off that should be disabled?

In addition, would you be able to take a screenshot for me, showing the HUD element disabled, and then how it looks when it is re-enabled? ...

Read more
Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

Thanks for sharing your thoughts about this, @javi-marti

Just to confirm, when you mentioned you'd like to play with this option disabled, do you mean with the HUD element hidden (or disabled) all the time? Or did you mean you'd prefer it to be visible all the time, even when mounted, and it's the switching on and off that should be disabled?

In addition, would you be able to take a screenshot for me, showing the HUD element disabled, and then how it looks when it is re-enabled? ...

Read more
Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

Thanks for your reports on this, everyone - we really appreciate it! Our teams are aware of the issue, and they've got a fix coming out as soon as possible. Sorry for the inconvenience in the meantime.

Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

Thanks for your reports on this, everyone - we really appreciate it! Our teams are aware of the issue, and they've got a fix coming out as soon as possible. Sorry for the inconvenience in the meantime.

Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

Thanks for your reports on this, everyone - we really appreciate it! Our teams are aware of the issue, and they've got a fix coming out as soon as possible. Sorry for the inconvenience in the meantime.

Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

Hi @nono8190 , thanks for your post about this!

We've got French support available here: https://forums-fr.ubisoft.com...

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Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

Hi @nono8190 , thanks for your post about this!

We've got French support available here: https://forums-fr.ubisoft.com...

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13 Aug

Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

@bradm4n12 Thanks for your insight on this too - I appreciate you letting me know you've had the same issue. We're investigating it internally, and hoping to have a resolution as soon as possible.

Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

@bradm4n12 Thanks for your insight on this too - I appreciate you letting me know you've had the same issue. We're investigating it internally, and hoping to have a resolution as soon as possible.

Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

Thanks for letting us know you're having the same issue, @historicode97 - that's most unfortunate! Can you let me know which platform you're on? This'll allow me to best see how to proceed with some troubleshooting. Thanks again, looking forward to your response!

Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

Thanks for letting us know you're having the same issue, @historicode97 - that's most unfortunate! Can you let me know which platform you're on? This'll allow me to best see how to proceed with some troubleshooting. Thanks again, looking forward to your response!

Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

Thanks for letting us know you're having the same issue, @historicode97 - that's most unfortunate! Can you let me know which platform you're on? This'll allow me to best see how to proceed with some troubleshooting. Thanks again, looking forward to your response!

Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

I really appreciate you reaching out about this, @threenugstall - I can certainly see that the tattoos on this screenshot are lower quality than we might expect, and I'd like to look into this further.

You mentioned graphical glitches with smoke, too - can you take a screenshot or record a short clip of this for me as well? ...

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Comment
    Ubi-Thrupney on Support Forums - Thread - Direct

I really appreciate you reaching out about this, @threenugstall - I can certainly see that the tattoos on this screenshot are lower quality than we might expect, and I'd like to look into this further.

You mentioned graphical glitches with smoke, too - can you take a screenshot or record a short clip of this for me as well? ...

Read more