Ubi-WheelyDuck

Ubi-WheelyDuck



28 Sep

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @sascha-v,

Sorry to hear that the Enbesa Expedition has not appeared as you would expect.

So we can see what you see would it be possible to share some images or a link to a video using a third party video sharing website?

Can I also check how many artisans you are at?

Many thanks,

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @hbradleyct99,

Thank you for your continued patience.

Once we have a further update we will let players know.

Have a great day

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @kelly17,

Sorry to hear that you are encountering this,

The suggestions provided by baraterek  are great and could certainly be a contributing factor.

Please let us know if this persists having checked passive trade.

Many thanks,

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @bendefo,

Thank you for the video, it is really helpful.

Would it be possible to advise of a timestamp from the video we could share with the team to assist them in investigating?

Many thanks,

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @random1833

Sorry to hear that you encounter this.

Would it be at all possible to share with us an image or a link to a video using a third party video sharing website so we can take a look at what is happening?

Many thanks

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @mrdragonfyr,

Thank you for your update and understanding.

Thank you for your continued patience

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @asterix201252,

Thank you for explaining this in such detail.

Would it also be possible to share the screenshots that you mentioned so we can take a look?

Many thanks,

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey there,

Thank you for highlighting this to us,

Can I just check whether if you use similar inputs for filters do you get further options? For example: Fish

Many thanks in advance

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey there,

Sorry to hear you encounter trouble with the peace treaty being broken.

Can I just check that when you started your multiplayer session did you start it not in alliance with Anne Harlow and instead made alliance through the multiplayer session?

Many thanks,

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @nicholas_steel

Thank you for confirming!

If ever you have further trouble just let us know as we will be happy to help.


05 Sep

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @munasef1,

Thank you for your update and for sharing what helped you.

If ever we can help in the future just let us know

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @tlenzen,

Thank you for your update,

You mentioned you had an update, have you since this been able to load your save successfully?

Many thanks

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @vaskerer,

Thanks for getting in contact, however our team are only able to offer support on these forums in English at this time, apologies for this.
 
If you still require assistance and would like to request support in your preferred language, please ...

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Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey @crazyviking2018,

Thank you for your update, it is great to hear you are up and running.

If ever we can help in the future just let us know

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey guys,

Sorry to hear that you encounter this.

I can confirm that we are currently investigating this for a permanent solution.

At this moment however I would recommend to restart Ubisoft Connect and verify your game files until you receive the 2GB update.

Many thanks for your patience

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey guys,

Sorry to hear that you encounter this.

I can confirm that we are currently investigating this for a permanent solution.

At this moment however I would recommend to restart Ubisoft Connect and verify your game files until you receive the 2GB update.

Many thanks for your patience

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey guys,

Sorry to hear you encountered trouble.

Can I check that this is resolved for everyone?

Many thanks

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey guys,

Sorry to hear that you encounter this.

I can confirm that we are currently investigating this for a permanent solution.

At this moment however I would recommend to restart Ubisoft Connect and verify your game files until you receive the 2GB update.

Many thanks for your patience

Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey guys,

Great question.

Twitch drops will usually appear within 48 hours of an event ending.

If you find that this is not the case for you I would advise to contact us via any of the following methods so we can look into your account

Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - https://www.facebook.com/UbisoftSupportUK/...

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Comment
    Ubi-WheelyDuck on Support Forums - Thread - Direct

Hey there,

Sorry to hear that you encounter this.

I can confirm that we are currently investigating this for a permanent solution.

At this moment however I would recommend to restart Ubisoft Connect and verify your game files until you receive the 2GB update.

Many thanks for your patience